Resource Search

TOPIC: Management & Human Resources

  • APO Manual for Applicants

    The  Second Edition of the APO Manual for Applicants outlines guidelines and requirements for facilities interested in the Accredited Parking Organization (APO) Program. APO Manual For Applicants, May 2017 Edition

  • publications

    Ahead of the Train

    By Robert Ferrin and Brett Wood, PE, CAPP Building a parking program from the ground up.  What if you could build a parking program from scratch? Where would you start? What would your central tenets be? How would you integrate the wealth of knowledge gained by parking professionals during the past Read More »

  • Wow Your Customers

    By Dennis Snow Three keys for delivering great service.  The term “customer service” evokes different images in people’s minds. One image could be that of friendly, smiling, helpful employees who go out of their way to serve you. Or it could be the opposite—indifferent, unfriendly employees who can’t wait for you Read More »

  • IPI Rocks Music City

    By Kim Fernandez This May, the 2016 IPI Conference & Expo offers more than ever before. Nobody knows more about staying in tune than the people of Nashville, Tenn.—Music City, USA. And nobody knows more about staying in tune with parking than IPI, the biggest association of professionals in the industry. Read More »

  • Hold that Post

    by John V. Collins, CAPP What hiring managers say employees and candidates should think about before using social media, even on their own time.  I know I am getting up there in age and have to accept that technology may be starting to pass me by (if you ask my Read More »

  • Smarter than the Average Detective

    by Charlie Francis   How municipal parking finance professionals can catch parking bandits with data visualization.  I FIRST ENCOUNTERED the parking industry in the early 1970s as an entry-level accountant. I had to manually count the number of parked cars in each of Denver’s public parking lots between downtown and what Read More »

  • Rolling It

    by Mark A. Vergenes Changing jobs? 401(k) rollovers come with lots of choices. Learn how to make the best ones.  If you’re changing jobs, you may be wondering what to do with your 401(k) plan account. No matter what stage you are in your career or how close you are Read More »

  • BECOMING OUTSTANDING

    By Cindy Campbell Customer service is an interesting thing, isn’t it? As with most service industries, it seems as if parking agencies talk about customer service and how to deliver it ad nauseam. We all want to be on the receiving end of superior service delivery, but many still struggle Read More »

  • Watch It!

    By Julius E. Rhodes, SPHR I have have heard it said many times that if there is a choice between what you say and what you do, people will always pay attention to what you do. While I do not disagree with this statement, I would like to add another point of view Read More »

  • Lost in Translation

    By Bonnie Watts, CEM We’ve all seen the painful exchange between two individuals who did not speak the same language. Typically, you’ll see one person raising his or her voice or overemphasizing words as if that will make the recipient understand the message any better. Cultural differences play just as Read More »

  • Becoming a Servant Leader

    By Mark Napier, CAPP As senior leaders of organizations, we have probably read dozens of books on leadership. We all struggle to craft our personal leadership style and should consider two things to make us more effective leaders. The first is adopting a mindset of Servant Leadership. This, as the Read More »

  • First Impressions Last

    By Cindy Campbell As part of his stand-up routine, comedian Chris Rock shared something pretty insightful about first impressions: “When you’re meeting someone for the first time, you’re not really meeting them, you’re meeting their representative.” Think about it: We all like to make a good first impression, but have Read More »

  • Becoming Cyber-Super Man

    By Kyle Cashion How to transform into a superhero and battle back evil (and dangerous) ransomware. COMPUTER VIRUSES have long been a problem. Initially, they were often developed simply to cause havoc and give their developers some malicious entertainment. Today, however, computer viruses are more likely to pose a serious Read More »

  • What’s What in Parking Technology 2016, Third Edition

    Glossary of nearly 100 parking technology terms and definitions, from Access Control to Yield Management. What’s What in Parking Technology, 2016

  • publications

    Pay, Park, Tweet

    By Chris Blondell Like most working people, those in the parking industry have good days and bad days. You’ve probably been in a situation where you’re having a great day, everyone’s car is parked where it should be, traffic is moving in great order, and then suddenly, a man who’s Read More »

  • publications

    Future Thinking

    By David Kubik, AIA, LEED AP BD+C Within the Past decade, cities have become home to more than half of the global population, and the United Nations projects that the proportion of urban dwellers will reach 66 percent by 2050. Growing populations are putting a strain on the physical infrastructure Read More »

  • publications

    Why Cash May Still be King

    By Bryan Alexander The data breaches that hit the parking industry in 2014 offered a stark reminder that parking is just as vulnerable to credit card fraud as any other industry. Worldwide, credit card fraud has reached $14 billion a year, and while the hit experienced by the parking industry Read More »

  • publications

    Is Big Data Coming to a Parking Facility Near You

    By Mike Robertson When many industries consider big data, they envision large dollar signs. In certain industries, big data is the magic ingredient for guaranteed success into the future. But how could big data affect the parking industry? Big Data Defined If you are unsure what is meant by big Read More »

  • Lost In Translation – Speaking Clearly

    By Bill Smith Have you ever traveled abroad to someplace where people speak a different language? How did it go? Was it difficult to order a meal? Or check into a hotel? Or maybe get directions from someone on the street? When you are in a foreign country, it’s easy Read More »

  • Going Green with LED Lighting Retrofits

    By Jennifer I. Tougas, PhD, CAPP If you are looking for ways to save money in your operation, take a hard look at your lighting system. Recent advances in the lighting industry allow us to save energy with more efficient fixtures, more intelligent controls, and lower maintenance needs. All of Read More »

  • APO Summary

    Snapshot of how to become an Accredited Parking Organization (APO). Overview: How to Become an Accredited Parking Organization

  • Parking Management — Planning, Design and Operations

    The third volume in the Parking 101 Series provides you the best information and training available to succeed as a parking and transportation professional. Learn from the top experts in the parking industry through chapters such as: Parking Demand Studies Projecting Parking Usage Successful Parking System Organizational Models Essential Elements Read More »

  • Lost & Found: Would Your Staff Rate as Highly as Rodney?

    By Helen Sullivan, APR, Fellow PRSA I lost my wallet in a parking garage. Of course I didn’t know I lost my wallet in a parking garage at first. First I was just faced with that awful realization that this situation was going to be a royal pain in the Read More »

  • Predicting the Future of Work

    By Kathleen Laney Our lives today are dramatically different than 10 or 20 years ago, especially when it comes to work. Advances in technology and artificial intelligence, the spread of digital interconnectivity, and increases in automation and robotic dexterity have fundamentally changed work for both the employer and employee. These Read More »

  • Parking Management – The Next Level: Volume 2 in the Parking 101 Series

    The International Parking Institute is pleased to present the second publication in the Parking 101 Series, PARKING MANAGEMENT – THE NEXT LEVEL. This publication is designed to serve as a continuation and deeper exploration of basic topics covered in the first publication, PARKING 101 – A PARKING PRIMER. This publication Read More »

  • Parking 101 – A Parking Primer: A Publication of the International Parking Institute (The Parking 101 Series)

    The International Parking Institute is pleased to provide this handbook, PARKING 101 — A Parking Primer. It is designed to serve as a “first source” for those faced with an unfamiliar parking issue. This handbook is also designed to provide the user basic information on a wide variety of topics Read More »

  • It’s Time To Have Some Fun

    By Bill Smith, APR I’m here to preach the gospel of fun to you today! Marketing doesn’t have to be boring—in fact, it should never be boring. Nor should it be staid or timid. One of the most important things you can do in your marketing is give prospective customers Read More »

  • Parking Safety Matters PSA: Heatstroke (customize for your organization)

    Customizable public safety ad about preventing heatstroke deaths of children in parked cars. PM Safety Matters Flyer Customizable

  • Parking Safety Matters PSA and Fact Sheet: Heatstroke

    Combined public safety ad and fact sheet on preventing heatstroke deaths of children in parked cars. Get the fact sheet only.

  • Online Course: Sustainability in Parking

    Level: Foundational/basic course About the course: Sustainability in Parking defines how the parking industry works with the triple bottom line of people, planet, and profit. The course includes decisions, actions, and impacts on parking design, facilities, and operations based on IPI’s Framework on Sustainability and the Green Parking Council’s Green Read More »

  • Online Course: Conflict Resolution

    Level: Foundational/basic course About the course: Conflicts are inevitable for anyone who deals with customers, colleagues, or teams. Understanding how personal communication and conflict styles can be tailored for more beneficial outcomes is key. Starting with a self-assessment, this course identifies stages of group development and sources of workplace conflict Read More »

  • Online Course: Customer Service

    Level: Foundational/basic course About the course: What defines good customer service? It may sound simple, but it’s all about skills, including active listening, positively reframing customer words, understanding nonverbal behaviors, and specific communication techniques. This course is designed for frontline parking personnel and their managers, this one-hour course can revolutionize Read More »

  • Online Course: Introduction to Parking

    Level:  Foundational/basic course About the course:  Introduction to Parking is a perfect way to acquaint newly-hired parking professionals with the industry and its unique characteristics. This course offers a complete introduction to parking enforcement, on- and off-street parking, revenue control, safety and security, communications, and customer service, to build a Read More »

  • Industria del Estacionamiento – Winter 2016, Volume 1

    Industria del Estacionamiento, launched in January 2016, is IPI’s Spanish-language magazine, bringing news, trends, case studies, and analysis to Spanish-speaking parking professionals with a focus on Mexico and Latin America. Each biennial issue of the electronic magazine includes a note from IPI and four to six features, incorporating original content Read More »

  • Going Green with LED Lighting Retrofits

    By Jennifer I. Tougas, PhD, CAPP If you are looking for ways to save money in your operation, take a hard look at your lighting system. Recent advances in the lighting industry allow us to save energy with more efficient fixtures, more intelligent controls, and lower maintenance needs. All of Read More »

  • Inspiration Galore

    Looking for inspiration? The 16 winners of IPI’s second annual Parking Matters® Marketing & Communications Awards will get your creative juices flowing. You’ll find ideas you can adapt to your own organization that help advance the parking profession, educate audiences about the value of parking expertise, communicate about parking and Read More »

  • Shining Stars

    By Larry Cohen, CAPP, and Gary Means, CAPP You’re about to meet a parking services officer with a characteristically friendly smile who is well-known for her high level of service; an excellent leader and respected supervisor who keeps his team motivated to do its best; a municipal authority whose independent Read More »

  • Form and Function

    By Tracey Bruch, CAPP, and Anderson Moore Lots of people don’t think “gorgeous” when they think “parking.” Members of IPI know they should because the parking lots and garages currently under construction and being renovated are often things of beauty, offering amenities and aesthetics to their communities and often serving Read More »

  • EVs Everywhere

    By Sarah Olexsak When it comes to parking, employers and facility managers are working together to make plug-in electric vehicle (PEV) charging stations the next bike racks. Parking providers that offer charging to workplaces can have a competitive advantage when attracting clients in ­cutting-edge industries. Employers have long recognized that Read More »

  • Transforming Green

    The U.S. Green Building Council (USBGC) was founded in 1993 to promote sustainability in the way buildings are designed, built, and operated. It developed the Leadership in Energy and Environmental Design (LEED) rating system and professional credentials and hosts the annual Greenbuild International Conference and Expo, billed as the world’s Read More »

  • Making the Garage Green in Every Way

    By Brian Shaw, CAPP I recently started working for Stanford University as its director of parking and transportation services. Stanford is known as one of the leading sustainable universities in the country, and a number of ranking and recognition programs have given the university high marks for its sustainability programs Read More »

  • Simplifying the EV Charging Equation

    By Michael Nichols The statistics are compelling and the pressures are mounting: It’s almost a foregone conclusion that at some point in the future, your facility will add electric vehicle (EV) charging capabilities. In other words, it’s not a matter of if, but when, your facility will adopt EV charging. Read More »

  • The Right Moment

    By Phill Schragal When it comes to independent parking operators, owners, and property managers often adhere to the old adage, “If it’s not broken, don’t fix it.” However, when assessing the bottom-line performance of an operator, it makes sense to take a closer look every now and then—“broken” can be Read More »

  • INTRODUCING PAID PARKING

    By Cristina Lynn The introduction of paid parking is complex, and owners and managers justifiably worry about public reaction. Embarking on a paid parking exercise may be motivated by a range of issues such as: The parking facility is being abused by commuters and other drivers who are not visiting Read More »

  • Before I Do

    By Brian Mitchell The average parking facility operator or owner may be involved in one or two major purchases a year, while the average parking sales rep is involved in hundreds. At any given time, a sales rep could be involved in initial discussions with a potential customer, preparing a Read More »

  • Internal Affairs

    By Jeff Reichman We often hear stories of the inventor working alone in a basement lab for hours, searching for a breakthrough. When that breakthrough comes, everything else just falls into place. That might work for basements, but it’s not the case for parking organizations. Simply put, one person’s idea Read More »

  • General Direction

    What could an Army general and former high-ranking government official have to say about parking? Turns out, plenty. General Colin L. Powell (Ret.) served as the U.S. National Security Adviser from 1987 to 1989, Chairman of the Joint Chiefs of Staff from 1989 to 1993, and Secretary of State under Read More »

  • Writing Specifications—Words Matter

    By Chuck Reedstrom, CAPP When writing specifications, the wording you use can make all the difference in ensuring the client receives the exact product or service expected. Too often, the person writing the specifications includes wording that is not specific, not measurable, and just too wordy. Many specifications include wording Read More »

  • Illuminating

    By Philip Lavee The historic Hills Plaza building in San Francisco’s South of Market waterfront district is home to high-profile companies including Google and global architecture and design firm Gensler. When global commercial real estate services company Jones Lang LaSalle (JLL) decided to upgrade the lighting in the parking garage, Read More »

  • Predictive Parking

    By Robert C. Hampshire and Tayo Fabusuyi The Pittsburgh Cultural District is home to the arts and entertainment scene supported by the Pittsburgh Cultural Trust (PCT), a nonprofit arts organization established in 1984 to lead the cultural and economic development of downtown Pittsburgh, primarily through the use of the arts. Read More »

  • There are Many Steps to Sustainability

    By Mike Drow, CAPP and Rick Decker, CAPP Many facility owners and operating managers seek to operate in a more sustainable manner. We can use many technological methods to achieve this goal, from installing solar panels and wind turbines to generate electricity, to using improved construction materials. Many of the Read More »

  • Little Rock Parking Enforcement Goes All-Out for the Cure

    The Susan G. Komen Race for the Cure was recently held in Little Rock, Ark., and the city’s parking enforcement division went above and beyond to help out. The 5K race is run through the heart of the downtown area and has not only the second-largest number of participants of Read More »

  • Papal Preparations

    By William Wasser In late September, Philadelphia was honored to host Pope Francis and hundreds of thousands of pilgrims. From near and far (sometimes very far), they flocked to Philadelphia’s Benjamin Franklin Parkway to catch a glimpse of the pontiff as he celebrated Mass in front of the world-renowned Philadelphia Read More »

  • And the Winners Are…

    By Michael Myer and Marye Hefty In 2015, 18 organizations won Phase II Lighting Energy Efficiency in Parking (LEEP) Campaign awards by saving an average 60 percent in parking lighting energy. Since LEEP was launched in 2012, award winners have achieved 200 million square feet of high-efficiency-lighting parking for combined Read More »

  • Sustainability and Parking

    By Megan Leinart, LEED AP BD+C One of the most popular and likely heavily debated subjects in the parking industry is sustainability. The topic has been one to elicit a significant amount of interest and excitement in public gatherings and mediums, along with a certain level of skepticism in more Read More »

  • A Class Apart

    By Bill Smith It wasn’t so long ago that “sustainable parking” was a bit of an oxymoron. But times change, sometimes drastically, and parking has embraced green practices. This year, seven facilities became the first in the world to earn Certified Green Garage designation—a milestone indeed. IPI is proud to Read More »

  • Green Thoughts

    Green parking is more than a catchphrase: It’s a new way of thinking about the parking industry and doing business in a way that’s attractive to employees, customers, and the bottom line. And it’s moving super fast, with advances and new developments almost every day. We asked four leading experts Read More »

  • Municipal Residential Permit Parking Programs Legal or Not

    By Leonard T. Bier, JD, CAPP Resident permit parking (RPP) is a well-established parking management tool throughout the United States. However, what we take for granted today was not a legal certainty until 1977. Steve Monetti, former executive director of the Fort Lee Parking Authority, N.J., as well as a Read More »

  • The Americans with Disabilities Act (ADA) and Parking

    By William F. Kavanagh, AIA A ccessible parking requirements are fairly straightforward and easy to comply with if you understand what all of the applicable requirements are for a given garage location. This article will focus on some of the basic accessible parking requirements of the Americans with Disabilities Act Read More »

  • Learning to Flex

    By Matt Darst When hourly parking meter prices don’t keep up with demand, finding parking can be a real burden. Static prices force static behavior. When every meter is priced the same every hour of the day no matter how many spaces are filled or how many drivers want them, Read More »

  • An Outstanding Operation

    By Alejandra Argudin, LEED AP, CAPP The Miami Parking Authority (MPA) is proud to offer outstanding service to residents of and visitors to our large city and even prouder to have recently been recognized as one of the first five Accredited Parking Organizations (APO) by the International Parking Institute. Getting Read More »

  • Fact or Fiction Taking A Fresh Look At Old Views

    By Julius E. Rhodes, SPHR How many of you have heard that lightning never strikes the same place twice? How about the one that says opportunity never knocks twice? Then there are the popular “rules” that relate to the work world: You cannot turn a bad employee into a good Read More »

  • Incorporating Green Parking Into a Community

    By Jody Miller There is a range of unique ways parking facilities—both renovation projects and new builds—are incorporating sustainable practices. Some are quite unique and step outside the box of standard parking-facility thinking. Across the nation, more and more parking facilities are implementing interesting ways to make parking garages more Read More »

  • Artsy Parking

    By Melonie Curry Despite being one of the largest and fastest-growing cities in the nation, there’s one thing the City of Houston can’t get enough of: free parking. In Houston’s Warehouse District, streets fill rapidly with the vehicles of employees and university students, leaving area residents and business owners searching Read More »

  • The Lost Art Of Networking

    By Bill Smith, APR Networking has always been a hallmark of successful businesses. But at many organizations today, it’s a lost art. I spoke with Whitney Taylor, president of Whitney Inc., a professional services firm based in Los Angeles that provides business development strategy, marketing/communications, PR/outreach, and government relations services. Read More »

  • A Five-Year Approach to Protecting Your Parking Investment

    By John Dorsett, AICP You have a lot invested in your parking assets. Parking can be capital intensive and represents a significant investment for owners. In light of this, it’s remarkable how often parking owners take a set-it-and-forget-it approach to their parking assets. How can owners ensure their parking is Read More »

  • 2015 Emerging Trends in Parking

    According to the results of a new survey by The International Parking Institute (IPI), technology and the desire for more livable, walkable, sustainable communities continue to transform the ever-evolving parking industry. In addition to tracking trends, IPI’s 2015 Emerging Trends in Parking survey explores perceptions of parking, zoning issues, accessible Read More »

  • The 2015 IPI Conference & Expo Sets Records, Makes History

    Were you in Las Vegas this summer? More than 3,200 parking professionals landed at the Mandalay Bay in late June for the biggest and best conference and expo in the industry, and the 2015 IPI Conference & Expo delivered. More than 250 exhibitors in a hall the size of three Read More »

  • Extra Points

    By Kim Fernandez If you’ve ever had your car valet parked in Spartanburg, S.C., and thought the guy behind the wheel—the one with the big smile and friendly greeting who hustled a little bit more than usual to get you where you were going—looked vaguely familiar, you probably saw him Read More »

  • Caitlyn Jenner and the Parking Workplace

    By Leonard T. Bier, JD, CAPP The rights of same-sex partners have been legislated and tested in the courts on a state-by-state basis. In June, the U.S. Supreme Court in the case of Obergefell v. Hodges, definitively decided the issue of same-sex marriage for all of America, ruling that same-sex Read More »

  • Case Study Greening a Campus

    By Mark Pace and J. Michael Whitcomb, PE Montgomery College in Maryland has incorporated ice thermal storage in its campus central plants as a summertime electrical demand management strategy since the early 1990s. Highly efficient rotary screw industrial chillers that use ammonia refrigerant (R717) operate at night when electrical demand Read More »

  • Embracing Change

    By Joseph Balskus, PE In the June issue, I wrote a story on millennials in the parking industry—we need to embrace them as our customers and employees. As a follow-up discussion in this column, I am including their successors, the Z Generation or the New Century Generation, which is also Read More »

  • How to Speak Parking Matters (Spanish)

    How to Speak Parking Matters (Spanish)

  • How to Speak Parking Matters

    How To Speak Parking Matters

  • Inside Your Cloud-Based LMS by Kathleen Federici

    Inside Your Cloud-Based LMS

  • Up for the Challenge

    By David Hill, MA, CAPP, CD Those of us approaching middle age are fortunate to have seen many firsts in our lives—first computer microchip, first mobile phone, first email message, first solar-powered airplane. I remember the first man on the moon; as a kid, I was glued to the television Read More »

  • Saving Lives

    By Larry J. Cohen, CAPP This is the story I never wanted to write. I have published many stories over the years but fought the urge to share my experiences on a topic we would hope to never encounter as parking professionals: dealing with a suicide from one of our Read More »

  • Solutions To Disabled Parking Placard Usage

    By Mark Wright The 100-foot walk from a parked car to a building entrance is nothing for most people, but it is a slow slog for someone gripping a walker or crutches and shuffling forward a few inches at a time. The trip is not especially fun in a wheelchair, Read More »

  • A Bright Horizon

    By Kim Fernandez A lot of people say I have the toughest job on campus,” says Princeton University’s director of transportation and parking services. “But I think I have the best job on campus because I get to interact with everybody.” Parking is definitely a people business as far as Read More »

  • What’s Love Got to Do with It

    By Julius E. Rhodes, SPHR I once heard someone say that people long for the good old days and that for our children, these are the good old days. It’s true—most of us remember with great fondness our childhoods and the things we did to make those times special. Recently, Read More »

  • Not-So-Mysterious Millenials

    By Joe Balskus, PE, PTOE It is often said that if you want to learn something, you must experience it. So I did something different while researching this article—something a millennial would do. I researched my topic totally online, including newspaper and magazine articles I would have searched for in Read More »

  • Releasing the Parking Brake

    By L. Dennis Burns, CAPP, and Josh Kavanagh, MBA, CAPP Parking has come a long way as an industry. We were once the back-door experience located at the front door of business. As such, our goal was often little more than to be a non-event, removing the drag on commerce Read More »

  • Parking Management for Smart Growth

    Rick Willson’s new book, Parking Management for Smart Growth, is a how-to guide on strategic management of parking to let communities better use existing resources and avoid overbuilding. It covers strategies from shared parking arrangements and digital tools that make the most of every space and includes case studies of Read More »

  • Mentoring the Next Generation of Parking Professionals

    By Deara M. Person, CAPP It only takes a moment to look back at the history of the parking industry to see numerous reasons why it is important to keep reaching, teaching, and developing young adults to take over the business of parking. John Crosby wrote, “Mentoring is a brain Read More »

  • Constant Change

    By Colleen M. Niese Never before has the parking industry had readily available big data to exploit its parking revenues and space utilization. With the help of a number of emerging tech partners, we can now analyze our parking customers in a number of different ways and cater to their Read More »

  • Viva Las Vegas!

    By Kim Fernandez Viva parking! The world’s largest gathering of parking professionals will be held next month, and if you haven’t made your reservations for the 2015 IPI Conference & Expo in Las Vegas, it’s time to claim your space, reserve your hotel room, book your tickets, and block off Read More »

  • Emotional Leadership

    By Julius E. Rhodes, SPHR Each year, more than 2,000 books are published about leadership. What that says to me is that no one has it exactly right and/or people realize that there’s gold in them there hills and they want to mine their share. I contend there is a Read More »

  • Time to Celebrate

    By Mark Santos, PE If you’ve watched the Super Bowl, your evening might have included a gathering with friends, excessive amounts of food, laughter, and tears during the variety of commercials, and maybe even a glance or two at the actual football game. I enjoy watching football and have for Read More »

  • An Image Turnaround

    By Marc Denson It was a beautiful morning when I reported to work years ago, but within a few hours the real picture began to unfold: a parking unit in chaos with only one employee remaining after an internal affairs investigation; 70 percent of meters were more than 30 years Read More »

  • Jurassic Parking

    By Duke Hanson While a lot of people take parking for granted, the one thing I’ve learned in my 35-year career in the business is that you can never stop learning. And while registering for the 2015 IPI Conference & Expo (my 22nd annual), I was pulled back to the Read More »

  • Locking Down

    By Bill Smith During the past decade, data breaches have become increasingly common. Retail and healthcare leaders such as Home Depot, Target, TJX, and Anthem, Inc., have been the targets of sophisticated attacks through which millions of customers’ information was compromised. In this electronic age when our personal and financial Read More »

  • Mixing It Up

    By Bill Kavanagh, AIA, NCARB Mixed-use projects with parking facilities are becoming more common. As land becomes ­scarcer, building a freestanding garage may be a missed opportunity. Often, parking authorities and other parking entities are involved in mixed-use projects that include multiple owners, both public and private. Let’s examine issues Read More »

  • The New Blank Canvas

    By Timothy Haahs, PE, AIA, and Megan Leinart, LEED AP BD+C For the past decade, South Florida has been on the cutting edge of parking facility design. Miami Beach projects such as the internationally renowned 1111 Lincoln Road parking structure (see the October 2011 issue of The Parking Professional) and Read More »

  • Leading the Discussion

    By Bill Smith In more than 20 years of working with parking planners, one of the most common frustrations I’ve heard is that municipal decision-makers are sometimes hesitant to try new planning approaches even though their benefits are clear. The problem is that decision-makers sometimes worry about public opposition deriving Read More »

  • Five Key Drivers for Financial and Sustainable Success

    By Daniel Ciarcia Most of us are keenly aware of the changing global climate and resulting critical environmental challenges. A recent Yale University study reported that 87 percent of Americans believe mankind is more (or at least equally as) responsible for climate change than natural events. We agree on the Read More »

  • Invaluable Resource

    By Douglas Holmes, CAPP Long before we all embraced Twitter, Facebook, MySpace, Skype, LinkedIn, Instagram, Flickr, the World Wide Web, or even Google, there was CPARK-L, a parking-specific email list. CPARK-L was created out of my selfish desire to obtain information to help me do my job but also to Read More »

  • Boosting Credit Security

    By Randy Vanderhoof The U.S. is more than three years into its migration to Europay MasterCard Visa (EMV) chip payments, and 2015 is expected to be a year of great progress. Last year, there were approximately 120 million chip cards in the market, and this number is expected to leap Read More »

  • Legal Updates

    By Leonard T. Bier, JD, CAPP Since 2011, this column has addressed actual and hypothetical legal issues based on new state and federal laws, employment situations, parker conduct, and litigation that affects the operation of public and private sector parking operations. Here, we review some subjects we’ve covered and bring Read More »

  • Marketing Green Parking in the Social Media Age

    By Megan Leinart, LEED AP BD+C The year 2015 will be a pivotal milestone in the history (and future) of green and sustainable parking. At the 2015 IPI Conference & Expo in Las Vegas, June 29–July 2, IPI and the Green Parking Council (GPC, an affiliate of IPI) will present Read More »

  • Benefits of an Integrated Life Cycle

    By Jeremy Rocha, PE It’s just a garage. Most parking consultants have heard that statement too many times to count. As members of the parking industry, we know parking shouldn’t be an afterthought or mere code requirement. We also understand that the parking experience offers the first and last impression Read More »

  • A Personal Reflection

    By Pierre Koudelka News of APD’s demise is heartbreaking. To say I’m upset is an understatement. I think it’s worth noting what APD meant to this industry. I came to know APD when I graduated from college and a headhunter told me to interview at this firm that had to Read More »

  • Rethinking Parking

    By Danette Perry, CAPP, and Willa Ng, PE Berkeley, Calif.: the birthplace of the Free Speech movement, the first city to pass a tax on sugar, and the latest city to take on demand-based parking pricing? Though it sounds out of place at first, the City of Berkeley’s goBerkeley pilot Read More »

  • Salary-Based Rates Take Off

    By Melinda Scott Anderson, CAPP Instead of employing new and exciting rate strategies designed to maximize revenue and space utilization or simply continuing with proven strategies, sometimes we are required to go in a direction that runs counter to our understanding of best practices in the industry and even our Read More »

  • SANDAG Parking Management Toolbox

    By Antoinette Meier, AICP, Marisa Mangan, and Brett Wood, CAPP For cities well-staffed and versed in all things parking, it may seem easy: Assess the problem, apply the solution, and keep moving along. But what about communities or towns who have never even considered the benefits or impacts of parking Read More »

  • Tech Check

    By Pierre Koudelka I had the pleasure of attending the Airports Council International (ACI) conference in Atlanta recently. Like any participant, I spent a good deal of time attending the seminars and walking through the exhibit hall. It became clear early on that ACI is a tight organization in that Read More »

  • Starting On The Right Foot

    By Casey Wagner, PE When I first set out to choose a career, I didn’t picture myself as a parking professional. In fact, as a college student in 1993, I probably didn’t even realize that there was such a thing. But more than 20 years later, I’m a confirmed parking Read More »

  • Spiraling Upward

    By Juan Ramos, LEED AP BD+C The City of Allentown, Pa., is experiencing a significant makeover of its downtown as a result of many exciting development plans. During the course of two short years, the city and its downtown core have transformed from a rather uninviting stretch of pawnshops, tattoo Read More »

  • The Two Tier Solution

    By Donald Shoup and Fernando Torres-Gil Almost everyone can tell an anecdote about disabled placard abuse. One of mine stems from a visit to the California capitol building in Sacramento. After noticing that cars with disabled placards occupied almost all the metered curb spaces surrounding the Capitol, I talked to Read More »

  • Reset Your Marketing in the New Year

    By Bill Smith Don’t you hate New Year’s resolution articles? Now that the calendar has changed over, experts are climbing over each other to offer top 10 lists about how to run your organization better, blogs are full of pithy entries with Father Time references, and social media outlets are Read More »

  • Setting the Airport Ground Transport Road Map

    By Cristina Lynn and Shane de Wit We’ve all been told, “Don’t run before you can walk.” How many times have we tried to do so, whether physically or metaphorically? And what were the results? Airports around the world find themselves in various states of development, whether due to demand Read More »

  • Playing a Critical Role

    Todd Litman is founder and executive director of the Victoria Transport Policy Institute, an independent research organization dedicated to developing innovative solutions to transport problems. There, he works to expand the range of effects and options considered in transportation decision-making, improve evaluation methods, and make specialized technical concepts accessible to Read More »

  • Stakeholder Communication To Infinity and Beyond!

    By Vanessa K. Solesbee, MA Any conversation about building an effective municipal operation is incomplete without a discussion about stakeholder communication. According to ­Merriam-Webster’s definition, communication is “the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings Read More »

  • Looking Into The Crystal Ball

    By Bill Smith, APR The installation of the original parking meter in Oklahoma City in 1935 represented the first time a technology was introduced to improve parking management. But we can hardly call that the dawn of parking’s Technology Age. After all, the parking meter served as the zenith of Read More »

  • Mixed Use Dreams

    By Per Linde Frank Lloyd Wright designed gorgeous houses. Frank Gehry dreamed up amazing concert halls and museums. An architect known for incredible parking garages? They’re few and far between, but an architectural competition that challenged participants to design just that might have found the industry’s future stars. Combo Competitions, Read More »

  • Changing Perspectives

    By Rob Ley Eskenazi Hospital was established in the 1850s in Indianapolis to treat soldiers with smallpox. It has since become one of the largest hospitals in the Midwest and primarily cares for low- to medium-income patients. A few years ago, the hospital began construction of a massive expansion. Included Read More »

  • Don’t Be Afraid Of The Bully Pulpit

    By Bill Smith, APR In my April column, I talked about the power of publicity. It doesn’t matter what type of parking organization you represent—an owner, operator, institution, supplier, or consultant—publicity can offer extraordinary reach. It can raise your credibility as an authority, make prospective clients and strategic partners aware Read More »

  • Utility Meets Beauty

    By Wendy DeCapite According to the U.S. Census Bureau, there are more than 105 million commercial parking spaces in the U.S. As cities grow more crowded and new businesses emerge in the suburbs, the need for parking garages has increased. Despite its status as a functional necessity, the parking garage Read More »

  • Five Ways to Go Green at Your Garage for Free

    By Isaiah Mouw, CAPP One of the core principles of sustainability is the triple bottom line. You’ve heard it before: people, profit, and planet. Too often, profit can be undervalued. Spending money without regard for return on investment (ROI) is not truly sustainable in the long term. Funds (from revenue, Read More »

  • Planning a Rehabilitation Project

    By John M. Porter, PE You took the first step to evaluate the condition of your parking garage by hiring a specialist to perform an assessment. The condition assessment report identified the extent of deterioration and distress, rehabilitation alternatives, and estimated construction costs. Although you’ve been budgeting for this rehabilitation Read More »

  • Very Important Parking

    By Rudor “Dori” Teich In 1926, 18 years after Henry Ford invented the Model T, American merchants said downtown traffic was their most serious problem; poor parking habits and hazardous conditions were the most predominant causes of their challenges. Enter the new millennium. Tens of millions of vehicles travel our Read More »

  • Simple Savings

    By Jon Martens, AICP, CAPP Every parking owner is concerned with parking facility operations costs. Those who depend on parking to produce revenues want to make sure their costs don’t cut too deeply into profits. Owners who rely on parking to support their residential, commercial, or retail developments need to Read More »

  • Are We Prepared

    By Dan Barion If someone had asked me on Sept. 10, 2001, what I thought I would be doing in 2014, at the very bottom of my list of responses would have been serving as chief of public safety for the City of Tampa Parking Division. Back then, I was Read More »

  • A Path to Profitability

    By Saloni Vastani Your latest financial forecast shows modest improvement over last year. Most economists are predicting a 2 percent growth in gross domestic product (GDP) in 2014, which is lower than the 3.7 percent increase we experienced during the second half of 2013. How will you increase profitability and Read More »

  • Real World Results

    By Matt Davis and Michelle Wendler, AIA While communities often add parking to meet existing demand, some forward-thinking areas, such as Pasadena and Baldwin Park, Calif., have flipped their thinking to see parking as a catalyst for redevelopment. Pasadena has a successful track record in its historic downtown of building Read More »

  • Resetting Public Opinion

    By Frank Ching Santa Monica, Calif., is more than a quintessential Southern California city—its status as home to the world-famous Santa Monica Pier and a vibrant downtown area make it among the most celebrated beach cities in the world. Each year, more than 20 million vehicles transcend on 8.5 square Read More »

  • Giving Back

    By Michele Wojciechowski For Tim Haahs, founder and CEO of Timothy Haahs & Associates, Inc., a design/architecture/engineering firm that specializes in mixed-used facilities and parking, being involved in the community is of the utmost importance. In fact, it’s even part of his company’s mission. His desire to help his community Read More »

  • Moving On Up

    By Henry Wallmeyer Does the International Parking Institute (IPI) take itself too seriously? Perhaps its recent move 40 miles north to Alexandria, Va., after 25 years in Fredericksburg was the ultimate practice-what-you-preach—after all, the association says that parking is about moving people forward. Or was the motivation a famous quote Read More »

  • Building the Invisible Garage

    BY K. Vance Kelley, AIA Tradition and modernity come together seamlessly at the Kansas Statehouse, where a 550-space underground parking garage has transformed the visitor and staff experience, while solving a host of logistical and practical parking concerns for the 140-year-old capitol. “The most noticeable thing about this garage is Read More »

  • Being Prepared

    By Scott Kangas, CAPP Every business—and parking is a business—should have a business continuation or emergency action plan (EAP). This is a plan of action should something (weather, hazardous chemical, fire, vandalism, etc.) occur that affects normal operations. The plan needs to address local, regional, and even national circumstances and Read More »

  • Pot on the Job Employer Rights

    By Leonard T. Bier, JD, CAPP I spent the first nine months of my legal career defending and monitoring the legal process of three American citizens accused of conspiring to smuggle marijuana into Bolivia. Thirty-seven years later, two of the last three U.S. presidents have admitted to smoking pot (the Read More »

  • Navigating the Maze

    By Thomas Szubka, CAPP I recently had the opportunity to share a presentation about the City of Tampa, Fla., Parking Division’s experiences implementing new technology during the past few years. Later, in a roundtable-type discussion, I heard a smaller municipality’s parking professional mention that it was the role of larger Read More »

  • Parking Without Apology

    By John P. Blood, AIA and Elizabeth Danze, AIA Parking in central Austin, Texas, is at a premium. Faced with the challenge of locating a much-needed garage along a leafy boulevard adjacent to a residential neighborhood and across from a large park, we at Danze Blood Architects sought to create Read More »

  • Lessons on Leading from Nature

    By Julius E. Rhodes, SPHR Every year sees more and more books published on the subject of leadership. From the playing fields to the battlefields to daily life in homes around the world, the ability to lead is discussed everywhere. While this is not surprising to anyone, I would like Read More »

  • Automated Facilities Sustainable Problem or Solution

    By Vicki Pero, SPHR Believe it or not, the first automated parking facility, in which the customer leaves his or her vehicle at the entrance for facility equipment to park, was built in Paris in 1905. These structures have become very popular in Europe and Japan in more recent years Read More »

  • Hiring an Expert

    By Patrick Wells While the argument is out there for construction companies to be more diverse and have more variety in their pursuits, I have found that there is tremendous value in searching out and hiring a true specialist for new projects. Coming from the construction industry and having experience Read More »

  • Free Wheeling

    By Bill Smith, APR Airports are always striving to find new ways to make the traveling experience more convenient and enjoyable. Competition for travelers can be fierce, and terminals need to offer the amenities and services that travelers are looking for. Entrepreneurs are helping many airports in their quest for Read More »

  • Resolve To Market More Effectively

    By Bill Smith, APR It’s a new year, which means it’s time for resolutions. Have you thought about a resolution for your business? If not, I have one for you: commit to marketing your parking organization more effectively. Many parking organizations struggle with marketing. Some view it as a luxury Read More »

  • Urban Parking as Economic Solution

    By Andrew R. Long The past generations have been ominous for many cities as urban sprawl, prompted by easier transportation and cheaper land outside of cities, has caused an increased population migration from urban to suburban areas. In the past decade, however, cities have seen a divergence from this trend. Read More »

  • Lessons Learned

    By Diane Confer, CAPP What do you do when you have a large garage that’s nearly half empty despite rates that are already lower than other garages in the area? As parking professionals, isn’t our job to fully utilize our resources and keep garages at full occupancy to maximize our Read More »

  • Greening the Lot

    By Isaiah Mouw, CAPP, LEED Green Associate It’s an overcast day in Fort Lauderdale, Fla., but that doesn’t stop dozens of parking professionals from boarding a shuttle bus to tour a recently upgraded sustainable parking operation. On the way, Green Parking Council (GPC) Executive Director Paul Wessel and Rachel Yoka, Read More »

  • Mission Critical

    Seth Goldman is founder and ­TeaEO of Honest Tea and co-author of Mission in a Bottle: The Honest Guide to Doing Business Differently—and Succeeding. The bestselling graphic book tells the story of Goldman’s 15-year-old organic tea company and its growth from kitchen experiment to national brand sold in more than Read More »

  • By the Parking Industry, for the Parking Industry

    By Rachel Yoka, LEED AP BD+C, CPSM I recently had the opportunity to participate in the first joint meeting of the boards of directors of the International Parking Institute (IPI) and the Green Parking Council (GPC), which became an affiliate and the “sustainability arm” of IPI last summer. Our recent Read More »

  • Time Bandit, or To Catch a Thief

    By Leonard T. Bier, JD, CAPP Technology has made it easier for employers to track the performance and location of their field employees using GPS locators embedded in company vehicles, cell phones, and tablets issued to employees in the ordinary course of business. In the June 2011 The Parking Professional, Read More »

  • The Ties that Bond

    By Bill Smith, APR When we think about different cities, we tend to think about what sets them apart. Omaha, Neb., with 421,570 residents in 130.58 square miles, may seem like a middle-American oasis where the pace of life is slower and old-fashioned values still reign. Beverly Hills, population 34,290 Read More »

  • Common Ground

    By Helen Sullivan, APR, Fellow PRSA Parking professionals in the United States are keenly aware of the challenges and opportunities facing the industry in their own country, but what about their counterparts around the world? Do professionals in other countries have similar priorities, successes, and frustrations? Do they prioritize sustainability Read More »

  • Open Possibilities

    By John Barnett Architect John Capdevielle, II, Baton Rouge, La., says the tendency for those in his profession to get set in their ways is natural. Despite being in his mid-60s, he is resisting that tendency because new technology and new construction materials can bring improved performance and reduced costs Read More »

  • The Future of Parking Design

    By Timothy Haahs, PE, AIA From the beginning of human history, shelters followed human settlement. Architecture most often reflected human needs, creating structures that were primarily fundamental and functional. As civilization evolved and developed in complexity, the idea of architecture was invented—perhaps it is more accurate to say “created.” Shelters Read More »

  • Dispensing the Future

    By Kim Fernandez It’s not often one can win an architecture award for a structure that hasn’t been built, but that’s exactly what Boston firm Moskow Linn Architects did a few years ago. Better yet, they did it with a parking garage. This wasn’t any parking garage, mind you. The Read More »

  • Psychological Contract vs. Employee Engagement

    By Julius E. Rhodes, SPHR When I was a child and my dad worked in the stockyards of Chicago, he often said, “Son, get a job where you can build a good career, stay for 50 years, and then retire.” After I completed graduate school and started to explore various Read More »

  • A Prolific Partnership

    By Gina Fiandaca Public private partnerships (P3) between major local governments and private companies are critical to the successful development and execution of sophisticated, high-volume programs such as the processing and collection of parking tickets. These partnerships allow governments to allocate resources to establishing policies, building core competencies, providing oversight, Read More »

  • A Chip on the Old Card

    By Tom Wunk, CAPP Now what? This seems to be the prevailing response when I bring up the subject of open-standard Europay, MasterCard, and Visa (EMV) credit card processing with parking operations folks. Like many industries, parking is slowly emerging from economic malaise and finally seeing some light at the Read More »

  • Evaluating Parking Programs

    By Jack Santa I am sometimes assigned to evaluate the parking and/or transportation operation of an organization using my experience as both a consultant and as a commercial parking and transportation operator. The evaluation is usually commissioned to recommend methods to enhance service delivery and/or reduce costs. While parking operations Read More »

  • Branded

    By Mark E. Hairr The University of Tennessee at Knoxville (UTK) recently embarked on a campus infrastructure improvements effort that resulted in an historic level of campus construction. This extensive upgrade to campus facilities is a key element in supporting the high level academic and research programs necessary to move Read More »

  • Forward Momentum

    By Kim Fernandez Don’t tell anyone, but newly-elected IPI Chair Liliana Rambo, CAPP, fell into parking because she wanted a space, well, for free. A student at Miami-Dade Community College-Downtown Campus in 1987, Rambo was chatting with a friend who worked as a cashier in the garage nearest the administrative Read More »

  • Why Going Green Makes Business Sense

    By Dominick Brook With pressures from stakeholders, customers, and, to some extent, government entities and regulations, many companies are increasing their focus on sustainability strategies. Along with these motivations, certain green initiatives, particularly focused around the reduction of electricity use, have a quick and positive payback and can help a Read More »

  • One Year Later NYC’s EStar Test

    By Guillermo Leiva Last year, I wrote about the New York City Department of Transportation (NYC DOT) Bureau of Parking’s audition of all-electric eStar vans in our meter collection fleet (see the July 2012 issue of The Parking Professional). We began our tests as optimists, hoping this new, sustainable technology Read More »

  • What’s the End

    By David Feehan A remarkable story continues to unfold in the United States: the rebuilding and reinvention of our core cities. One of the fundamental lessons we’ve learned is that there aren’t really any silver bullets. After many years of building and implementing the projects and programs du jour, we’ve Read More »

  • Maximizing Change Minimizing Pain

    By Garrett Coleman Does the idea of upgrading your parking facility’s payment systems raise the hair on the back of your neck from the thought of lanes being shut down, traffic jams, issuing new monthly access credentials, and facing a complete database transfer? Upgrading a garage parking system does not Read More »

  • Find It Fix It Then Raise the Bar

    By Wanda Brown Is your parking operation riddled with staff excuses? Can’t get your employees to produce excellence? Feeling frustrated and sometimes defeated? Every parking manager has had to deal with less-than-favorable performance from frontline and administrative staff. Whether poor performance is due to motivational or training issues, it is Read More »

  • Hands Free Heaven

    By Mark Wright Whoever created the old “God is my co-pilot” bumper sticker was ahead of his time. Today, a lot of companies are praying that drivers will accept a future in which vehicles are piloted by technology instead of by humans. Whether drivers will find such a future heavenly Read More »

  • Outstanding Accomplishments

    By Anderson C. Moore and Molly Winter Every so often, a photo or description of a parking facility or operation can nearly take your breath away. A design, an idea, a technique, or a strategy can be so brilliant and so unusual, even it its simplicity, that it sticks in Read More »

  • In the Blink of an Eye

    By Kim Fernandez Gina Fiandaca completed the 2013 Boston Marathon run at about 2:42 p.m. on Monday, April 15 and started making her way through the congested finish-line stations. It was, she noted later, the first year in 14 that she didn’t have family members waiting for her behind the Read More »

  • Do You See What I See

    By Julius E. Rhodes, SPHR Quick, take a look around. What do you see? If you are in your office, you probably see the usual office stuff: phone, computer, files and papers, desks, chairs, and people scurrying around. At home, you see the comforting surrounding you have created and grown Read More »

  • The Importance of People

    By Vanessa K. Solesbee, MA This issue of The Parking Professional—the one that celebrates excellence in our industry and highlights some of the talented men and women who exemplify the term “parking professional”—is the issue I look most forward to reading each year. I am deeply inspired by the stories Read More »

  • Tourist Transitions

    By Brian Andersen, CAPP, MBA Over the years, I have witnessed the parking metamorphosis of Park City, Utah, which is a resort town. The city’s skiing is legendary and attracts many to this beautiful region, but its proximity to an urban area and major airport hub has generated some parking Read More »

  • To Market To Market

    By Michael Klein, CAPP Have you ever wondered if it’s possible to use market forces to allocate on-street parking without incurring the wrath and ire of the public? Would you like to improve customer service, support efficient development, and improve your financial performance? One paradigm shift will allow you to Read More »

  • Beyond Supply & Demand

    By Brett Wood, CAPP, PE The parking supply and demand study is one of the oldest staples in the parking professional’s toolbox. It happens in all sorts of parking departments and operations, and is always intended to answer the questions: How much parking do I have? How much parking do Read More »

  • Rolling Controversy

    By Kim Fernandez The City of Chicago followed several other major cities last July when it passed an ordinance banning food trucks from parking within 200 feet of fixed businesses that serve food. Their ordinance, which also required the trucks to broadcast their whereabouts via GPS devices, went a bit Read More »

  • Find Balance In Your Marketing

    By Bill Smith, APR As Buddy Holly sang, “It’s so easy to fall in love.” It’s as true in business as it is in life. We see something new and shiny and we want it, or we are introduced to a new best practice and want to implement it. It’s Read More »

  • Concrete Steps to Sustainability and Profits

    By Tom Nickell, MBA Concrete. Gray, dull, boring. Not something to think about, right? Well, it’s also the most common man-made material. We walk on it, drive on it, and park on it. It’s no exaggeration to say that concrete and steel make up 99 percent of the materials used Read More »

  • The Lasting Influence of Oz

    By Barbara J. Chance, Ph.D. At a recent conference, I had the great experience of listening to Craig Hickman, co-author of The Oz Principle. This publication has remained a top-selling leadership book for many years, and hearing Hickman reminded me why this is so. The basic idea is that accountability—both Read More »

  • How Can I Ever Thank You

    By Rhonda Kissane, CAPP In tight budget times, the norm has become “do more with less.” Employees are absorbing a larger workload, and usually doing it with no additional compensation. If you, like many, have experienced budget cuts and still have a smooth-running operation, it’s time to thank the people Read More »

  • Managing Moped Parking

    By Patrick J. Kass, CAPP The University of Wisconsin-Madison is located in downtown Madison and is home to 75,000 employees, students, and visitors on a daily basis. The campus has 13,000 parking spaces to meet its daily need. To support the access needs of the campus, a number of alternative Read More »

  • For Love of Parking

    By Kim Fernandez It’s not unusual to hear about people falling in love with old buildings. It’s why historic commissions exist, after all, and there are entire online communities dedicated to abandoned hospitals, homes, and schools that feature photos, commentary, and ponderings of what might become of them. But a Read More »

  • EVs EVERYWHERE

    By David Sandalow and Levi Tillemann, Ph.D. For the U.S. parking industry, the question of electric vehicles (EVs) is not if they’ll come, but how soon? The answer is now. The U.S. is already the world’s leading market for electric vehicles. In fact, EV sales in the U.S. tripled in Read More »

  • Let There Be Light

    By Kyle Leighton Michigan State University (MSU), East Lansing, Mich., is a public research university ranked as the ninth-largest university in the U.S., with 47,800 students and 2,954 faculty members. It is home to the renowned Wharton Center for Performing Arts, whose massive facility hosts 17 Lansing Symphony Orchestra concerts Read More »

  • Sowing Seeds Harvesting Rewards

    By L. Dennis Burns, CAPP My job as a consultant provides three great benefits I treasure. The first is that, when done right, it is a continuous learning experience. The second is that the travel allows me to see and keep in touch with a wide network of professional colleagues Read More »

  • Always on Stage

    By Stephen Rebora, R.A. Mr. Rebora, I am pleased to inform you that your firm has been selected to present its qualifications at an interview that is scheduled for next week.” Being short-listed for a new project is always great, but it also sets a chain of efforts in motion Read More »

  • Forward Thinking

    By Chris Gray, PE Leaders in the county of Berks, Pa., understands the importance of long-term maintenance and doing things right the first time. In the spring of 2011, the county set out to undertake a large restoration project for its main office/courthouse building. The Berks County Services Center, a Read More »

  • Absolutely Automated

    By Iris Sharon The City of West Hollywood, Calif., is undertaking a capital improvement project to develop premiere public facilities, parks, and open spaces. The 25th Anniversary Capital Project, launched in 2009, includes three major components. One of them is the West Hollywood City Hall Automated Parking Garage and Community Read More »

  • Total Revolution

    By Dennis Carter and Clarence W. Kemper, Jr. Parking technology: where is it heading? Everyone wants to go faster and be greener and more efficient. The parking industry is incorporating and adapting new technologies to meet the needs of the industry and the public. Mechanical to Digital Over the past Read More »

  • The Power of Observation

    By David Cummins and Ellen Isaacs Breakthroughs are often born in the lab or boardroom, but they live or die in the real world where people determine their value through real use. Xerox has employed ethnography for many years to gain a better understanding of human behavior in naturalistic settings, Read More »

  • Here Comes the Sun

    By Mark Botts and Isaiah Mouw, CAPP The American road system is breaking. As materials age and wear from weather, time, and traffic, the infrastructure suffers breakdowns. Traditionally, a patch-and-repair method has been applied to the problem, but that solution lacks the ability to keep pace with decay. And if Read More »

  • Culture Club

    By Julius E. Rhodes, SPHR I may be dating myself this month. Some of you will remember the group of which I am about to speak with great fondness, while others will have to go to the internet to get my references. Back in the 1980s there was an English Read More »

  • Whistles and Pom Poms

    By Frank Giles What is a parking manager’s greatest resource? It’s not the parking equipment, it’s not the customers, and it’s not even the coffee maker. You guessed it: his or her greatest resource is the organization’s workers. The trick is successfully molding frontline workers and office staff into a Read More »

  • The Parking Manager is In

    By Jeff Petry Remember Lucy’s stand from the cartoon, “Peanuts?” Instead of dispensing a sweet drink, she offered customers the chance to unload and try to figure things out. We recently brought her concept to life in Eugene, Ore., had a great time doing it, and connected with our community Read More »

  • At a Crossroads

    There’s no question that the parking industry has seen massive change in recent years. Technology, sustainability, and a growing perception of professionalism have all deeply affected the way people in parking think about their work. But what’s ahead for the future? We asked industry leaders who work in airports, universities, Read More »

  • Successful Marketing Is Always Strategic

    By Bill Smith, APR Marketing can be an elusive topic for parking organizations and businesses that serve the parking industry. If you ask 100 parking professionals what marketing is, you might get dozens of different answers. Is it advertising? Or public relations? Or direct mail? Or maybe exhibiting at parking Read More »

  • Parkaholics Anonymous

    By Suzanne Williams Parking professionals come into contact with parkaholics every day—you probably recognize them as pesky repeat offenders who refuse to follow the rules. But how many of us are willing to admit we may have a problem ourselves? If your operation is struggling to manage peak demand and Read More »

  • A Sustainable Parking Frontier

    By Jeff Petry Leading practitioners of sustainable parking practices are incorporating electric vehicle charging stations, solar panels, bike corrals, shared car programs, LED lighting, green operational policies, and renewable energy sources. In many ways, these characteristics are off-the-shelf purchases that can be made by any parking operation or municipality. Further, Read More »

  • Structured Training and Job Success

    By Vicki Pero Ready. Fire. Aim. When you see these three words in this order, it is obvious that the steps are out of sequence, but employees are often asked to perform their duties without receiving a sufficient amount of training. Comprehensive training plays a key role in ensuring job Read More »

  • Growing Pains

    By Justin Bean Roosevelt Island is a small community with big aspirations. Located on New York’s East River between Manhattan and Queens, it is a prime two-mile by 800-foot section of real estate that features housing developments, parks, and commercial areas. The island is linked to Manhattan by a three-minute Read More »

  • Reforming Parking Policies

    By Valerie Knepper Parking policies are emerging as a key and sometimes volatile issue in land use development and transportation planning efforts. A growing group of public and private interests are seeking changes in parking policies, pointing to problems such as inefficient usage of limited land, negative economic effects of Read More »

  • Walking the Line

    By Hal King, CAPP On-street parking might seem to work against the principles of Transportation Demand Management (TDM). To most observers, it promotes single vehicle trips and undermines mass transit. So how does on-street parking fit into TDM? How do we use it to reduce increasing congestion in urban centers Read More »

  • ON THE CUTTING EDGE

    By Allen Greenberg The U.S. Secretary of Transportation recently announced discretionary funding awards for 12 different programs, including the Value Pricing Pilot Program (VPPP). The VPPP awards include seven parking pricing projects. Before this announcement, the Federal Highway Administration’s (FHWA) comprehensive Contemporary Approaches to Parking Pricing: A Primer (visit parking.org/fhwaprimer Read More »

  • Answers and Questions

    By Brad Johnson, CPA, MS Perhaps you read the thoughts of former U.S. Secretary of State Gen. Colin Powell about the parking industry in the August issue of The Parking Professional. One of his themes was that useful knowledge about a business comes from visiting and talking with the people Read More »

  • Mixed Use Parking Structure Design

    By John Purinton, PE, SE A trend in the parking industry for the last decade, especially in downtown, urban, or educational settings, has been to include some type of mixed-use in new projects. Most of these mixed-use applications are retail and are located on the ground floor, where pedestrians will Read More »

  • Set Adrift

    By Jasper Mulder With real estate at a premium, especially in crowded city centers, developing new parking lots and garages is becoming increasingly difficult. Obstacles to potential locations include financial viability, planning procedures, environmental considerations, and infrastructural implications. New solutions have to be found, and in the Netherlands, floating and Read More »

  • Diamond Outside the Ballpark

    By Art Noriega As is true near many major league baseball stadiums, community concerns about parking convenience and availability at the new Miami Marlins Park ran high before opening day this spring. Skepticism subsided quickly once the season was underway, thanks to advance research and planning by the Marlins organization Read More »

  • Reach the Beach

    By Ken Stewart If you fly into San Juan, Puerto Rico for IPI’s Latin Parking Conference & Expo, Dec. 9-12 (latin.parking.org), from the north during daylight hours, the view from the plane will be of sandy beaches, high rise hotels, and condos. Just to the north of the city, you’ll Read More »

  • What Has Your Parking Deck Done for You Lately

    By Joey D. Rowland, PE and Thomas Carlson-Reddig, AIA, LEED AP Parking decks were once considered necessary evils and relegated to secondary status in the minds of campus planners. While much attention was lavished on academic buildings and student unions, parking was shoved onto the outskirts of campus on undesired Read More »

  • City of Wonders

    By Mark Wright Gehry is one of a small constellation of star architects who have arguably raised parking garage design to that ideal in Miami Beach, Fla. “We are very lucky in Miami Beach, because we have a wealth of world-renowned designers and architects who have discovered new opportunities to Read More »

  • Reconnecting

    By Julius E. Rhodes, SPHR Reconnecting! Reconnecting. Reconnecting? It’s one word with three different potential interpretations. The first way implies excitement. The second implies a statement of fact, and the third implies uncertainty, as in to what or with whom am I reconnecting and why? Reconnecting in the workplace seems Read More »

  • Taxi Hydrant Zones

    By Troy McLeod Like many large cities, Alberta, Canada’s Calgary has a high demand for on-street, short-stay public and taxi parking space. Calgary’s taxi industry faced changing restrictions in 2010. Taxis were no longer allowed to wait for fares at the airport, but had to move to the downtown core. Read More »

  • Degrees of Hilarity

    THINK YOU’VE HEARD SOME GREAT STORIES from people trying to talk their way out of tickets and fines? (We’re partial to those featured in the June issue of The Parking Professional.) Wait until you hear the best ones from higher education. Late summer and early fall mean one big thing Read More »

  • America’s Parking Lot

    By Kim Fernandez IT STARTED, AS MANY THINGS HAVE, WITH A BET. Aspiring filmmaker Jonny Mars was tending bar in Texas in 2006 and talking smack with a longtime customer about football. The trash-talk wasn’t about the game itself, though. It was about the best way to watch. “I’d never Read More »

  • Between the Lines

    By Leonard T. Bier, JD, CAPP Conventional wisdom says the first rule of parking in an off-street parking facility is: park your car within the lines of the marked parking stall. However this was recently found not to necessarily be true. In Gilmore vs. Maryland, the Maryland Court of Appeals Read More »

  • Performance Improvements for Existing Buildings

    By Rachel Yoka, LEED AP BD+C, CPSM According to the U.S. Department of Energy (DoE), new buildings represent just more than 1 percent of the total building stock in a given year. The estimated life of the average commercial building in the U.S. is 40 years. A recent white paper Read More »

  • On Parking Discussions and Innovation

    By Joseph P. Sciulli Highway Administration’s white paper, Contemporary Approaches to Parking Pricing: A Primer (see p. 46 in that issue), which was presented at the 2012 IPI Conference & Expo. The paper’s stated purpose is to “encourage discussion and innovation within the parking field.” We welcome this input, as Read More »

  • What She Said

    By Teresa Davis, Ph.D., CAPP Nine years into my position as the director of transportation services at Penn State, I began work on my dissertation. My professor advised, “Write what you know,” so I opted to study women managers in university transportation departments. I came across information provided by the Read More »

  • A Star is Born

    By Kim Fernandez Several times a year, Lance Lunsway, CAPP, senior director, parking and transportation, Georgia Institute of Technology, clears the decks—literally—on campus to make room for movie and television stars, production crews, and lots of people and vehicles. Location scouts have discovered that the school is a great place Read More »

  • Setting Priorities

    By John M. Porter and Greggrey G. Cohen Parking structures are exposed to severe conditions such as rainwater, snow, de-­icing salts, and temperature and moisture changes that can lead to structural ­deterioration and damage to other building systems. Owners can implement routine maintenance programs to repair damage and reduce the Read More »

  • The 2012 IPI Professional Recognition Awards

    By Kim Jackson, CAPP, and Gary Means, CAPP It’s always a pleasure to tell someone we work with that they’re doing a great job. It’s great to know that we just brightened up someone’s day by complimenting their professionalism, especially because that professionalism makes our organizations look good. Being able Read More »

  • Shining Examples

    Perhaps as no other time in history are so many parking structures being heralded as architecturally significant. 2011 was the first time in memory that a parking garage (a parking garage!) was featured in Vanity Fair, and architecture and consumer publications are abuzz with news from all over the world Read More »

  • On Leadership

    By Julius E. Rhodes, SPHR You might have read the headline above and wondered, “What is Julius up to now?” After all, leadership is debated repeatedly from the halls of academia to boardrooms near and far. With this as a backdrop, why am I even asking a question about leadership? Read More »

  • Evolution

    By Timothy H. Haahs, PE, AIA I am pleased to introduce a new The Parking Professional column written by IPI’s consultant members and designed to share insights on our industry from the consultant’s perspective. This monthly column will address all aspects of the parking industry, from planning and design to Read More »

  • Changing Debit Card Rules

    By Michael Mintz New rules went into effect on October 1, 2011 that lower the debit card interchange fees Visa™, MasterCard®, and Discover® charge as the pure cost to process a debit card. These changes resulted from the Durbin Amendment that was passed as part of the Dodd–Frank Wall Street Read More »

  • Parking Garage Fires

    By Mark Wright When Katie Stanciel answered her home phone early in the morning of Sunday, May 1, 2005, she knew her day would not go as planned. Stanciel, aviation parking manager at Hartsfield-Jackson Atlanta International Airport, was alerted to a multiple-vehicle fire burning on the third level of the Read More »

  • Legal Immunity and Part-Time Employees

    By Leonard T. Bier, JD, CAPP The United States Supreme Court in Filarsky v Delia recently considered the issue of whether someone who was hired by the government as a part-time special counsel for an employment matter was entitled to the personal limited liability or immunity granted a full-time employee. Read More »

  • Financing the Sustainable Parking Facility

    By Michael Cramer Can incorporating sustainable elements in a parking facility affect the revenue models used for attracting capital? In only a short time, it’s likely that this could become an area of focus for investors in green facilities. Posing the question creates challenges, because most garages are on a Read More »

  • Mission Possible

    By Frank Giles What is your mission and how do you get each member of your team to adopt it as their own? How do you refine your team so they are not only willing but also able to take on the mission? Failure to explore these questions can allow Read More »

  • Transit parking best practices deliver sustainable benefits to parking facilities and communities

    By Matt Davis As communities develop and refine walkable, transit-friendly environments, stakeholders experience challenges associated with parking. These vibrant neighborhoods become popular destinations, which increases congestion and the demand for parking. The following transit parking best practices are designed to help stakeholders navigate these challenges and achieve efficient and effective Read More »

  • An MIT professor rethinks parking lots as the centers of their communities

    By Eran Ben-Joseph, Ph.D. I had very big shoes to fill in the early 2000s. I was just starting my career at the Massachusetts Institute of Technology (MIT) and part of my teaching obligation included a course titled “Site Planning.” This is not just any other course at MIT: it Read More »

  • The Information You Need

    By Brad Johnson, CPA, MS In an intermediate accounting class I taught in the 1980s, we began the semester with a Real World Accounting lecture. My point was that when you get tired or lazy with a homework problem, you surrender because you know you will get the answer in Read More »

  • The People Factor

    By Bridgette Brady, CAPP Becoming a sustainable organization means creating a new approach to supporting the organization’s mission and achieving its goals. Truly sustainable organizations take a holistic approach by deeply embedding the principles of the triple bottom line—environment, economic, and social—into their business practices. This creates a dynamic sustainable Read More »

  • Get Er’ Done

    By Julius E. Rhodes, SPHR It’s hard to believe but already one-third of 2012 is in our rearview mirror. If you are like me and many others, you went into this year with some high hopes and possibly some new resolutions that you believed could help you have a better Read More »

  • Lancaster Parking Authority Lights the Way to Savings

    By Larry J. Cohen, CAPP Budgets for parking organizations across the nation have been strained from declining or flat patronage, steadily rising operating expenses, and increasing maintenance costs. Raising rates can alienate long-time customers, especially in a struggling economy. But that doesn’t leave parking professionals without options to improve the Read More »

  • The 179D tax deduction for energy- efficient lighting investments in parking structures

    By Dominick Brook This article is about a tax deduction. I’ve got my work cut out for me in making this interesting, but let me try: it’s also about money in your company’s pocket. How does a $300,000 federal tax deduction for a lighting retrofit of a 500,000 square-foot parking Read More »

  • Being Prepared

    By Geary L. Robinson, Ph.D., CAPP Do you have a disaster plan for your parking facility? Safety and security planning is used to protect the nation’s critical infrastructures and key assets, and parking facilities have a role to play. Threat analysis requires a true understanding of a facility’s purpose, be Read More »

  • Government Public Records Transparency

    By Leonard T. Bier, JD, CAPP The public has always had a common law right of access to government records and information, balanced by needs for individual privacy, government confidentiality, and the efficient operation of the government. A public record under the common law is one that is required to Read More »

  • Then and Now

    By 1962, downtown merchants and officials had reached their limits when it came to parking—or the lack thereof. People couldn’t find places to park their cars in cities and began flocking to the suburbs to do their shopping and business, leaving downtown areas hurting and merchants failing, all because of Read More »

  • Parking Professionals Predict the Future in 50 Years

    If you were cool 50 years ago, you likely pined after Motor Trend magazine’s car of the year—a shiny Buick Special with a newfangled V6 engine they declared almost indistinguishable from everybody else’s V8. Your jaw hit the floor when grainy video of Marilyn Monroe crooning “Happy Birthday” to President Read More »

  • Mythbusters

    By Kim Fernandez What do you do if you’re in an historic district that’s popular for its shopping, dining, offices, and waterfront scenery, but people say has a lack of parking? If you’re Alexandria, Va., you get to work differentiating perception from reality and finding solutions. “The city has, for Read More »

  • Founding of IPI

    By James A. Hunnicutt, CAPP The International Parking Institute is 50 years old and few members are aware of how it started, who the players were, and what motivated them in the early days. This article is intended to provide readers with an understanding of the founding of IPI (formerly Read More »

  • Ergonomics is for Everyone

    By Julius E. Rhodes The topic for this column is ergonomics. Some of you may be saying, “What is a guy who is versed in human resources doing talking about ergonomics? Isn’t ergonomics more the province of safety, operations, or even production?” Ergonomics is not and should not be relegated Read More »

  • Press Release, 9/25/15, Hospital Parking

    Two-Day Symposium Provides Insights on Best Practices and Latest Technology  Register now for third annual Cleveland Clinic CARES about Parking Symposium October 28-29 (Cleveland – Sept. 25, 2015) How can the parking experience at your healthcare facility efficiently and effectively meet patients’ needs and still meet the parking needs of Read More »

  • Texas A&M University Sweeps IPI’s Professional Recognition Awards

    Texas A&M University Sweeps IPI’s Professional Recognition Awards Peter Lange is named 2015 James M. Hunnicutt, CAPP, Parking Professional of the Year Clint Willis is Parking Supervisor of the Year Cindy Ishaq is Parking Staff Member of the Year LAS VEGAS – JUNE 30, 2015) — The International Parking Institute Read More »

  • Pittsburgh Parking Authority Named IPI’s 2015 Parking Organization of the Year

    Pittsburgh Parking Authority Named IPI’s 2015 Parking Organization of the Year Organization recognized for sustainability, efficiency,  and use of revenue to help fund city services and activities (LAS VEGAS — June 30, 2015) — The International Parking Institute (IPI) named the Pittsburgh Parking Authority as the 2015 Parking Organization of Read More »

  • IPI Launches New Accreditation Program

    IPI Launches New Accreditation Program for Parking Organizations The Accredited Parking Organization (APO) establishes national and international standards for professionalism, accountability, innovation, responsibility, and performance (ALEXANDRIA, VA – June 30, 2015) The International Parking Institute (IPI) launched the Accredited Parking Organization (APO), a new certification for parking organizations that have Read More »

  • Press Release, 6/13/14 IPI CAPP Credential Program Marks 20th Year

    International Parking Institute’s CAPP Credential Program Marks 20th Year with Largest Class of Graduates CAPP is respected worldwide as leading credential for parking professionals The International Parking Institute (IPI) announced the 2014 graduates of the CAPP parking credential program at the IPI Conference & Expo in Dallas, Texas last week. Read More »

  • Press Release, 10/21/14, IPI Now Offering Continuing Education Credits

    IPI Now Offering Continuing Education Credits (CEUs) for All Online Parking Courses International accreditation body IACET designates IPI as “Authorized Provider” The International Parking Institute (IPI) has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), the only standard-setting organization approved by the Read More »

  • Press Release, 6/4/14, IPI Announces Top Parking Professionals of 2014

    International Parking Institute Announces Top Parking Professionals of 2014 Josh Kavanagh, CAPP, of University of Washington is Parking Professional of the Year Joseph Wlostowski, Binghamton University, is Parking Supervisor of the Year Wendy Glenn, University of Georgia, Athens, is Parking Staff Member of the Year (DALLAS, TX) – JUNE 4, Read More »

  • Press Release, 9/17/13, IPI Launches New Online Training Courses

    International Parking Institute Launches New Online Training Courses to Help Staff Excel Self-paced courses cover technological trends, customer service, conflict resolution, and other subjects key to industry professionalism and success (FREDERICKSBURG, VA – September 17, 2013) Parking facility owners and managers have a new tool for educating new employees and Read More »

  • 2013-05-20 IPI Announces 2013 Parking Professional Recognition Awards

    International Parking Institute Announces 2013 Parking Professional Recognition Awards (FORT LAUDERDALE, Fla. – May 20, 2013) – The International Parking Institute (IPI) has announced the 2013 recipients of its Professional Recognition Program, created to honor parking industry professionals who exemplify excellence in the industry and who are changing the perception Read More »

  • 2012-10-29 Smart Parking, Smart Cities

    Smart Parking, Smart Cities: World’s Leading Parking Experts to Share Insights with Latin American Architects, Urban Planners, Developers, Government Officials, and Business Leaders Latin Parking Conference & Expo to Convene Dec. 9-12, in San Juan, Puerto Rico An increasing number of government leaders, architects, urban planners, transportation officials, and economic Read More »

  • 2012-10-08 IPI Launches Parking NewsLink

    IPI Launches Parking NewsLink: A New Online Forum for Industry News IPI Members Can Now Upload News Releases about Parking People, Products and Services (FREDERICKSBURG, VA – October 9, 2012) International Parking Institute members have a new, cost-free way to share their news about parking, people, and products, thanks to Read More »

  • 2012-07-31 General Colin Powell Shares Leadership Lessons Learned

    General Colin Powell Shares Leadership Lessons Learned from…Yes, Parking In the August cover story of The Parking Professional magazine, the former U.S. Secretary of State attributes some of the important life lessons he’s learned to parking people (FREDERICKSBURG, VA – July 30, 2012) According to former U.S. Secretary of State, Read More »

  • 2012-05-24 General Motors’ Innovator Britta Ross

    General Motors’ Innovator Britta Gross to Keynote International Parking Institute Conference in Phoenix, June 10-13 (Fredericksburg, VA) May 24, 2012 – How are plug-in electric vehicles changing consumers and their expectations of parking? Do we fully grasp the big picture implications of electric car technology? Few are better equipped to Read More »

  • Why Parking Matters – 2015 White Paper

    Explains why parking and the expertise of parking professionals are integral to the future of cities. Why Parking Matters – 2015 White Paper

  • What’s What in Parking Technology 2015

    Glossary of nearly 100 parking technology terms and definitions, from Access Control to Waiting List. What’s What in Parking Technology 2015

  • Tale of Two Cities Smart Parking Infographic

    Illustrated comparison of a city with and without smart parking solutions. Tale of Two Cities Smart Parking Infographic

  • GPALS Survey

    A report on surveys conducted by the Global Parking Association Leaders (GPALs) at the 2013 GPALs Summit in Dublin, Ireland. GPALS Survey

  • EMV and Parking White Paper

    Developed by IPI and the Smart Card Alliance, the publication offers parking-related guidance and recommendations on managing EMV chip-based payments. EMV and Parking White Paper

  • DOE Workplace Charging Challenge

    Led by the U.S. Department of Energy, the initiative urges employers to install workplace plug-in electric vehicle (PEV) charging stations. DOE Workplace Charging Challenge

  • Compensation and Benefits Survey 2011

    Compensation and Benefits Survey 2011

  • Buyers Guide 2015

    A “Yellow Pages” for the parking industry, the directory includes more than 90 pages of products and services available to the parking profession. Buyers Guide 2015

  • 2015 IPI Conference Program Guide

    A comprehensive guide to the education, trainings, meetings, awards, special events, keynote speakers, and Expo hall at the 2015 IPI Conference & Expo, June 29-July 2, Las Vegas, Nevada. 2015 IPI Conference Program Guide

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