Events

2016 IPI Conference & Expo – Nashville, TN

Join the International Parking Institute for the 2016 IPI Conference & Expo, May 17-20, at the Gaylord Opryland Resort & Convention Center in Nashville, Tenn. The IPI Conference & Expo is the largest, most exciting parking event in the world, with more than 250 exhibitors, thousands of products and services,
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Blog

In the News: Car Sales Up

Worried about cars losing their popularity? According to reports released last week, car sales are expected to jump in May. And it’s not just the analysts noticing a spike in vehicle sales: Sirius XM, the satellite radio company, reports its quarterly revenue has skyrocketed by 11 percent over last quarter
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Three Tenets of Great Customer Service

By Kim Fernandez Grab an item of clothing out of my closet and there’s a better-than-average chance its label will read L.L. Bean. T-shirts to dresses to shoes (even my summer flip-flops), the legendary green and white label is a staple of my wardrobe. It’s not that Bean’s more stylish
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Efficiencies: Good for Your Operation or the Customer?

By Victor A. Hill, MPA It’s always a good idea to improve operations to ensure customers get solid service. However, it’s important to ensure that customer service isn’t undercut at the expense of efficiencies for staff. I saw this first-hand recently at two government agencies. First, I renewed my driver’s
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