Tag Archives: international parking institute

SERVING MULTIPLE MASTERS

SERVING MULTIPLE MASTERS

How incorporating nine parking best practices boosted a new garage at Cal Poly San Luis Obispo

Long gone are the days when the drab, utilitarian dorm room sized for a sardine was a rite of passage for an incoming freshman at a college campus. Today’s college student is looking for an interactive, amenity-driven lifestyle that goes beyond academics. Universities are listening and with good reason: Multiple studies, including one by University of California, Los Angeles’ Higher Education Research Institute, have found that students who live on campus have higher graduation rates than those who do not. From state-of-the-art facilities to high-quality student housing, today’s higher education institutions are exploring innovative ways to offer students a more multi-faceted, compelling community environment that not only appeals to the modern student but also positions him or her for greater success.

Buried within this trend is a chronic issue nearly all college campuses face: supporting new growth with efficient parking. Parking for higher education has always been a limited resource, and new construction inevitably consumes existing lots. Therefore, maintaining well-integrated parking is critical to the success of this ongoing campus transformation.

Cal Poly San Luis Obispo is among the plethora of universities investing in new infrastructure that follows this trend. Currently under construction, the new Student Housing South residential community was envisioned to support the university’s strategic vision to create a vibrant residential campus that connects academic and social lives while enhancing student success. The complex, which will include new dormitories and amenities, will be built on an existing parking lot. Watry Design, Inc. was selected to design a parking structure that would support the project and integrate it with the environment. Among the responsibilities assigned was to ensure that the design followed best parking practices for higher education.

Watry’s goal was to design a parking structure the university could be proud of. It’s about a lot more than just providing parking. To successfully integrate parking, we take into consideration the context of the site from an architectural standpoint as well as walkability. What are the needs of the various user groups? How can we help meet sustainability goals?

From sustainability to modal integration and security, the education parking best practices that follow are designed to address every area of parking as it specifically relates to the needs of higher education. How does your campus parking stack up?

Understand Campus User Groups
A successful parking design requires a thorough understanding of the various user groups on campus. Faculty, students, and special-event parkers all have different needs and use patterns that vary depending on day of the week and time of day. The Cal Poly structure is intended to serve multiple user groups that include administration and visitors in addition to students and faculty, which the design takes into account. The garage provides two-way vehicle circulation with 90-degree parking in a two-column bay configuration. In other words, the Cal Poly structure offers an intuitive route through the garage with parking stalls that are easy to get into and out of. Stair and elevator core locations are easy to locate, whether a patron is a frequent user or first-time visitor.

Consider the Context of the Site
It is important to understand the relationship between a site and its adjacencies to design an effective parking solution. Beyond its effect on the architectural design, this understanding is a driver in determining the physical location of parking within the site. Considerations such as access to and egress from the site, capacity of surrounding streets, and the effects structured parking will have on traffic patterns factored into the design-build team’s decision to locate the garage away from student housing. The Cal Poly site is arranged so that the student housing and ancillary buildings face Grand Avenue, a major circulation road on campus that serves all forms of traffic: private vehicle, pedestrian, and public transit. While creating easy access for all modes of transportation via a rear vehicle circulation road off Grand Avenue, locating the parking structure entry and exit at the rear of the site places prominence on the student housing buildings.

Integrate Modes and Mitigate Conflicts
For education parking to be successful, a network of safe, direct, and attractively landscaped pedestrian and bike paths must connect the various areas of campus. Possibly the biggest challenges in developing these paths are the potential conflicts between pedestrians, bikes, autos, shuttles, and other modes of transit. It is important to protect pedestrians and other modes from more danger-ous modes. In addition, each mode is more efficient when effective design isolates and separates from the others. For example, a pedestrian walkway should be protected from vehicles with bollards or landscaping wherever possible. In the case of Cal Poly, the design team was able to utilize the unique hillside grading of the site to avoid pedestrian and vehicular conflicts. Vehicle entry and exit are located away from the student housing central core at a lower level elevation, while pedestrians head to their destinations via upper grade exits at the opposite side of the structure. This configuration eliminates the conflicts created when pedestrian and vehicle circulation routes cross each other.

Explore Mixed-Use
As campuses densify, combining mixed uses, such as a sports field or other campus facilities, can play an important role in creating a more secure, lively environment. As mentioned above, Cal Poly is incorporating this best practice by wrapping three sides of the parking structure with ancillary functions, such as a small café, community room, and welcome center. This not only integrates the parking structure more effectively into its surroundings but also supports the university’s mission to position its students for higher success by creating a rich, amenity-laden experience that fosters greater connectivity and engagement.

Develop a Parking Management Plan
Every campus needs a comprehensive parking management plan to address peak parking demand periods. University parking facilities are typically at capacity or beyond at the beginning of every quarter or semester and during special events. This results in using 100 percent or more of the parking resources. Having a plan in place to deal with these situations will improve the parking experience for all users. Cal Poly currently has in place a parking management plan, which will be critical for the new parking structure due to its proximity to other buildings, such as the Performing Arts Center.

Connect with Transit
Parking should form a connection point with other modes of transportation. For example, shuttle and bus stops can be incorporated or kiosks providing their location can be integrated. Ample bike parking should be provided. Student Housing South was designed to encourage alternate modes of transportation, from bike racks within proximity of the parking structure and throughout the project to a plentiful network of sidewalks that guide users to their destinations once they leave the garage. There are four bus transit stations within a half-mile of the parking structure that can be utilized to further travel around the campus and San Luis Obispo. In addition, infrastructure is being provided at 15 parking stalls to accommodate future electric vehicle charging stations.

Design with Sustainability in Mind
Sustainable parking design best practices should be incorporated into each solution. Universities can utilize the United States Green Building Council’s Parksmart Certification as a guideline and even achieve certification without adding significant cost to the project. From vegetated swales for stormwater management to LED lighting to the incorporation of renewable energy sources, such as solar panels and geothermal loops, these measures illustrate a campus’s commitment to sustainability. The Cal Poly structure is incorporating a photovoltatic array on the roof level. This will not only help provide additional power but will also reduce the heat island effect of the roof deck. Additional sustainable features that have been integrated into the design are LED lighting and recycled content in building materials.

Incorporate Appropriate Security
Security is a prime concern in all parking structure environments but especially on campuses. Passive security or crime prevention through environmental design (CPTED; see the March 2016 issue of The Parking Professional for more), such as glass-backed elevators, open stairwells, and the elimination of hiding spots behind walls, can be very effective at deterring crime. In addition, active security measures should be considered based on location, such as code blue emergency phones and a video surveillance system. Security features integrated into the design at Cal Poly include stairwells that are open to the garage’s interior; increased visibility gained by eliminating columns that can obstruct views and create hiding places; and installation of of code blue emergency phones.

Provide Clear Wayfinding
Clear wayfinding is a requirement for all campus environments. Informational kiosks and plentiful signage should aid users not only in reaching their destinations but also on return. For example, the elevator and stair towers of a parking structure serve as powerful wayfinding elements. The Cal Poly parking structure provides clear views of the stairs and elevators from any point in the structure, making wayfinding easy and intuitive for both new users and those already familiar with the layout.

By designing well-integrated parking into a campus project, universities can effectively continue to expand and meet the evolving needs of students, faculty, and visitors without sacrificing what is already a scarce resource on nearly every college campus across the country.

MICHAEL PENDERGRASS, AIA, LEED AP, is Watry Design’s associate principal. He can be reached at mpendergrass@watrydesign.com

TPP-2016-10-Serving Multiple Masters

 

BEAUTY AND A FUNCTIONAL BEAST

BEAUTY AND A FUNCTIONAL BEAST

Form and function meet in Sarasota’s State Street Parking Garage

When Sarasota, Fla.’s city planners decided to develop a new parking structure, they saw it as an essential element of the city’s drive to promote economic growth. In fact, the city’s downtown parking master plan is largely designed to enhance the vitality of downtown development by encouraging visitors and employees of local businesses to park in centrally located garages and lots and use pedestrian ways to reach their ultimate destinations. The six-story, 397-space State Street Parking Garage is the second of a series of parking facilities planned for downtown Sarasota.

Ultimately, the parking master plan will provide city planners the flexibility to re-align or reduce the number of on-street parking spaces to increase sidewalk widths and pedestrian activity areas. Also, by centralizing parking, the plan minimizes the amount of parking area businesses need to develop to meet their needs. As a result, developers and building owners can focus their development investments on creating income-producing commercial and residential space rather than parking. In addition to supporting local businesses, this element of the parking master plan is also leading to the development of lower, more attractive, and more functional buildings.

Sarasota’s plan provides a terrific example of how strategic parking planning can help make cities more walkable, business-friendly, and congestion-free. In addition to providing wider sidewalks for pedestrians, the city’s plan also increases and improves landscaping downtown, provides new benches for visitors, and permits restaurants to provide outdoor services on the newly widened sidewalks.

Safe, More Convenient Parking In light of the important role parking is to play in Sarasota’s downtown plan, the primary goal of designers was to create a facility parkers would want to use. This was no small feat, considering the site’s small footprint. The site’s depth of just 105 feet with a 20-foot-wide alley created a significant design challenge. Not only did designers need to create a functional, parker-friendly facility on this small footprint, but they had to do so in a way that would support the development of a planned multi-level office or residential liner building that will be built on an adjacent site to the west of the garage. The design also needed to accommodate a 58,000 gallon stormwater detention vault, which was ultimately tucked under the ramp at ground level.

Finally, the design needed to accommodate the future implementation of a renewable energy program. To this end, the project’s parking consultants from Walker Parking included in the design the necessary infrastructure for the future installation of a photovoltaic system above the top parking level.

The functional design resulted in a two-bay-wide, six-level-high, single-threaded helix structure with parking on one flat bay and one ramped bay. With the exception of two spaces at ground level, that are compliant with the Americans with Disabilities Act, all 397 spaces are provided on the elevated floors and provide parking for visitors and employees of local downtown businesses. The deck’s footprint is 298 feet by 105 feet, and site boundary constraints resulted in only one row of parking being included at the ramps. The garage’s columns are typically spaced at 24 feet on center, with 48 feet at the end of bays. The north parking bay is 60 feet wide, and the south ramp bay is 45 feet wide.

Traffic flow is always a challenge in such small footprints. The consultant was able to achieve two-way flow with 9-foot by 18-foot, 90-degree stalls. These dimensions permit safe and convenient traffic flow combined with convenient parking. The typical floor-to-floor height is 10 feet, six inches, except at the ground level, which is 17 feet high to accommodate the 14,000-square-foot ground-level retail shell with a loading dock at the back of the structure. The 10-foot-high ceilings on the parking levels offer a more comfortable, customer-friendly parking experience while enhancing safety by improving visibility throughout the structure.

Access to the garage from State Street on the north is provided by an entry/exit on the east end of the deck. A second entry/exit on the east end is provided from Ringling Boulevard to the south through a 150-foot-long, two-way driveway to the garage. This driveway also
provides access to the alley bordering the south side of the structure, allowing access to the loading dock and utilities beneath the ramp. To allow tight turns for large trucks into the alley, traffic flow in the alley is one way, from east to west.

Pedestrian flow was also an essential design element. To provide the safest and most convenient experience, pedestrians are directed to two separate elevator and stair towers, one at the northwest corner of the deck and the other on the north side near the State Street entrance.

Two final design elements revolved around lighting and security. When it came to lighting, the primary focus of the electrical design was energy efficiency. Designers selected LED light fixtures arranged in locations to provide good light uniformity, exceeding Illuminating Engineering Society standards and providing a safer, more customer-friendly, and more energy-efficient experience. A lighting control system comprised of timers and photo cells further enhances energy efficiency by permitting parking operators to tailor lighting requirements around peak utilization and other considerations. The electrical system is backed up by an uninterrupted power system that provides energy for the emergency lights, and additional safety features include a surge protection system, emergency phone assistance stations, and an elevator recall system.

The electrical design also supports the city’s goal of promoting sustainable energy use with the addition of four electric vehicle charging stations. These stations are located near the northwest stair and elevator tower at the second level.

Security was an equally important design consideration. Passive security features include open stair towers with emergency phones. In addition, the interior of the deck, the stair towers, and the ground-level perimeter are well-illuminated to improve visibility throughout the facility. The design also includes infrastructure to permit future expansion of security elements, including the installation of a conduit for future security cameras at the lobbies of the stair elevator towers and multiple locations throughout the deck.

Tampa-based general contracting firm A.D. Morgan oversaw the construction of the garage, working closely with the development team, the city, and neighboring businesses. The garage structure is cast-in-place post-tensioned slabs, beams, and girders supported on a drilled shaft foundation system. The ground level is slab-on-grade construction placed on compacted fill. The structure’s stair and elevator towers are cast-in-place with conventionally reinforced walls, slabs, and beams with a structural steel gable-framed roof.

Form Meets Function
The State Street Garage’s architecture was a key element of its design. Because of its central downtown location, the garage needed to be attractive as well as functional. As a Sarasota-based architect, Harvard Jolly Architects was intimately familiar with the character of downtown Sarasota and able to design a structure that fits seamlessly—and beautifully—with its neighbors.

The garage’s attractive design presents the classical look of a residential apartment building that perfectly complements the surrounding buildings. The primary north facade along State Street is expressed with precast architectural panels with accented bands around window openings and 12-inch-deep sill ledges with dentils.

The main vehicle entry from State Street is the garage’s architectural focal point. It features precast architectural panels with arches and articulated stone veneers at vehicle and pedestrian entrances. Column panels with column capitals and bases are set in front of the precast panels. The east end of the building is block infill between the horizontal cast-in-place beams, and the east face has a stucco finish with custom foam shapes with polyurethane hard coat for columns, capitals, window surrounds, and cornices. The west elevation of the garage is masonry block infill panels between horizontal cast-in-place beams and vertical columns with no openings or trim to abut the future adjacent liner building.

The structure’s ground floor is designed to house future retail establishments, and the exterior architecture is designed to appeal to customers of these establishments while complementing the rest of the building. Continuous glazing along the ground floor and a combination of canopies and brick pavers for sidewalks with landscaping achieve a presentation that’s accessible and welcoming for pedestrians.

A final architectural accent is provided through landscape architecture. The design, which was  created by Sarasota-based David Johnston Architects, features a combination of palm trees,  shrubs, and deciduous trees to provide an attractive, welcoming environment outside of the parking facility.

Well-Earned Recognition
The State Street Garage has been well-received locally and is already considered a Sarasota landmark. It has also achieved wider recognition, having won two awards from the Florida Parking Association (FPA): the 2015 FPA Award of Merit for Parking Structure Architecture and the 2015 Award of Merit for Parking Structure Design.

BILL SMITH, APR, is principal of Smith-Phillips Strategic Communications. He can be reached at bsmith@smith-phillips.com or 603.491.4280

TPP-2016-10-Beauty and a Functional Beast

 

 

UNDER THE DUNES

UNDER THE DUNES

One-of-a-kind Dutch parking garage named its country’s Building of the Year.

The Royal Institute of Dutch Architects received 125 submissions for its 2016 Building of the Year. The juried contest sees hot competition from all facets of building design, so when the winner was a parking garage, people sat up and took notice. A parking garage? Building of the year for an entire country? You bet—and wait until you lay eyes on it. The underground garage in the small beach town of Katwijk aan Zee is part of a larger effort to protect the village from rising sea levels. That 70-million-euro plan put into play a “dike-in-dune” concept, which buries a wall—and a parking garage—under manmade dunes that look and feel just like the real thing. The two-pronged approach helps protect the town from rising water as waves hit the dunes and their embedded walls and allows the beach to remain a main community focus.

Under the dunes is a garage that was designed to serve the many tourists who visit the town’s sandy shores. The garage is nearly invisible; it was embedded into the surrounding dune environment in a way that was very carefully and deliberately respectful. Those in the know, including Fast Company, call it “incognito architecture,” and it works particularly well for the oblong parking structure. The garage offers plenty of parking for visitors, innovative lighting and design, and lines that led the competition jury to call it an “exceptionally beautiful object” and “virtually flawless.”

The garage was commissioned by the Municipality of Katwijk and designed by architects Royal HaskoningDHV. It contains 663 parking spaces and is largely hidden inside the town’s dunes, which were rebuilt as part of the greater conservation project. By locating most of the parking underneath the natural landscape, architects achieved their goal of strengthening the relationship between the beach and the neighboring village. The organic shape of the dunes was also used to create natural entrances and exits to the structure, easing wayfinding and orientation for drivers and pedestrians, and offer lots of natural light inside. At night, emergency exit lights create beautiful beacons along the shoreline.

Interior lighting and color was used to orient users inside the garage, which is long. Icons were also used in wayfinding for both drivers and pedestrians.

Residents of the town were hesitant when they first heard about the project, but embraced it whole-heartedly when they saw the final results. “People love it,” says Richard van den Brule, MSc, head of the architectural department at Royal HaskoningDHV. He notes that the garage was not only Building of the Year but also won the people’s choice award and an award for best public space.

“For us as a team, the results are really satisfying,” he continues. “During the design and construction stages, we already had a feeling this was going to be a very special project. Now it has become a benchmark for integrated design projects and governance, it’s won several awards, and it’s been published in media around the world.”

AN EARLY OUT? NOT SO FAST.

AN EARLY OUT? NOT SO FAST.

How to evaluate an early retirement offer and see if it’s the right move for you.
Risks and upsides to early retirement

In today’s corporate environment, cost cutting, restructuring, and down­sizing are the norm, and many employers are offering their employ­ees early retirement packages. But how do you know if the seem­ingly attractive offer you’ve received is a good one? There’s a simple answer: By evaluating it carefully to make sure the offer fits your needs.

What’s the Severance Package?
Most early retirement offers include a severance package that is based on your annual salary and years of service at the company. For example, your employer might offer you one or two weeks’ salary (or even a month’s salary) for each year of service. Make sure the severance package will be enough for you to make the transition to the next phase of your life. Also, make sure you understand the payout options available to you. You may be able to take a lump-sum severance payment and then invest the money to provide income or use it to meet large expenses. Or you may be able to take deferred payments during several years to spread out your tax bill on the money.

How Does this Affect Pension?
If your employer has a traditional pension plan, the retirement benefits you receive from the plan are based on your age, years of service, and annual salary. You typically must work until your company’s normal retirement age (usually 65) to receive the maximum benefits. This means you may receive smaller ben­efits if you accept an offer to retire early. The difference between this reduced pension and a full pension could be large, because pension benefits typically accrue faster as you near retirement. However, your employer may provide you with larger pension benefits until you can start collecting Social Security at age 62. Alternately, your employer might boost your pension benefits by adding years to your age, length of service, or both. These types of pension sweeteners are key features to look for in your employer’s offer, especially if a reduced pension won’t give you enough income.

What about Health Insurance?
Does your employer’s early retirement offer include medical coverage for you and your family? If not, look at your other health insurance options, such as COBRA, a private policy, or dependent coverage through your spouse’s employer-sponsored plan. Because your health care costs will probably increase as you age, an offer with no medical coverage may not be worth taking if these other options are unavailable or too expensive. Even if the offer does include medical coverage, make sure you understand and evaluate the coverage. Will you be covered for life or at least until you’re eligible for Medicare? Is the coverage adequate and affordable (some employers may cut benefits or raise premiums for early retirees)? If your employer’s coverage doesn’t meet your health insurance needs, you may be able to fill the gaps with other insurance.

What about Other Benefits?
Some early retirement offers include employer-sponsored life insurance. This can help meet your life insurance needs, and the coverage probably won’t cost you much (if anything). However, continued employer coverage is usually limited (for example, one year’s coverage equal to your annual salary) or may not be offered at all. This may not be a problem if you already have enough life insurance elsewhere or if you’re financially secure and don’t need life insurance. Otherwise, weigh your needs against the cost of buying an individual policy. You may also be able to convert some of your old employer cov­erage to an individual policy, though your premium will be higher than when you were employed.

In addition, a good early retirement offer may include other perks. Your employer may provide you and other early retirees with financial planning assistance. This can come in handy if you feel overwhelmed by all of the financial issues that early retirement brings. Your employer may also offer job placement assistance to help you find other employment. If you have company stock options, your employer may give you more time to exercise them. Other benefits, such as educational assistance, may also be available. Check with your employer to find out exactly what its offer includes.

Can You Afford It?
To decide if you should accept an early retirement offer, you can’t just look at the offer itself. You have to consid­er your total financial picture. Can you afford to retire early? Even if you can, will you still be able to reach all of your retirement goals? These are tough questions that a financial professional should help you sort out, but you can take some basic steps yourself.

Identify your sources of retirement income and the yearly amount you can expect from each source. Then, estimate your annual retirement expenses (don’t forget taxes and inflation), and make sure your income will be more than enough to meet them. You may find that you can accept your employer’s offer and likely still have the retirement lifestyle you want. But remember, these are only estimates. Build in a comfortable cushion in case your expenses increase, your income drops, or you live longer than expected.

If you don’t think you can afford early retirement, it may be better not to accept your employer’s offer. The longer you stay in the workforce, the shorter your retirement will be and the less money you’ll need to fund it. Working longer may also allow you to build larger savings in your IRAs, retirement plans, and investments. However, if you really want to retire early, making some smart choices may help you overcome the obstacles. Try to lower or eliminate some of your retirement expenses. Consider a more aggressive approach to investing. Take a part-time job for extra income. Finally, think about electing early Social Security benefits at age 62, but remember that your monthly benefit will be smaller if you do this.

Finding a New Job
You may find yourself having to accept an early retirement offer even though you can’t afford to retire. One way to make up for the difference between what you receive from your early retirement package and your old paycheck is to find a new job, but that doesn’t mean you have to abandon your former line of work for a new career. You can start by finding out if your former employer would hire you as a consultant. Or, you may find that you would like to turn what was once just a hobby into a second career. Then there is always the possibility of finding full- or part-time employment with a new company.

For the employee who has 20 years of service with the same company, the prospect of job hunting may be terrifying. If you have been out of the job market for a long time, you might not feel comfortable or have experi­ence marketing yourself for a new job. Some companies provide career counseling to assist employees re-entering the workforce. If your company does not provide you with this service, you may want to look into corporate outplacement firms and nonprofit organizations in your area that deal with career transition.

Many early retirement offers contain noncompeti­tion agreements or offer monetary inducements on the condition that you agree not to work for a competitor. However, you’ll generally be able to work for a new employer and still receive your pension and other re­tirement plan benefits.

What If You Say No?
If you refuse early retirement, you may continue to thrive with your employer. You could earn promotions and salary raises that boost your pension. You could receive a second early retirement offer that’s better than the first one. But you may not be so lucky. Consider whether your position could be eliminated down the road.

If the consequences of saying no are hard to predict, use your best judgment and seek professional advice. But don’t take too long. You may have only a short window of time, typically 60 to 90 days, to make your decision.

MARK A. VERGENES, is president of Financial Partners and chair of the Lancaster (Pa.) Parking Authority. He can be reached at mark@mirusfinancialpartners.com

TPP-2017-01-Early Out? Not so fast. 

 

 

LESSONS ON THE FLY

LESSONS ON THE FLY

Developing parking managers and teaching kids to fly fish: They’re the same thing. 


The ability to develop talented managers for a career in the park­ing industry can be as challenging as teaching a child to fly fish. Though frustrating at times, I can assure you the rewards from both can be memorable! During 30 years of experience in hospitality and parking management and only half that much time as a parent, I have tackled both with the same passion and goals. The years as a developer of managers and a parent of a fly fisherman (actually a fly fisherwoman) have taught me that neither is born—they are both made.

Before you non-fishing readers decide to pass over this article, I ask you to take a moment and remember your own career develop­ment and the people whose own careers you most influenced. I am sure you’ve had similar challenges and rewards you draw upon for your own continued development. Each of us acting as teacher and subject matter expert have to adjust to different environments. As the fly fisherwoman must read the stream and select the proper arsenal for a successful time on the water, so must you take great care as the developer of future parking professionals.

Learning to Contribute
Early on in my career I did not understand young managers or, for that matter, my seven-year-old daughter (the fly fisherwoman) when they demanded to be allowed to make a contribution. But managers not only direct and complete tasks, they also make decisions that affect people, businesses, and careers. For her part, the fly fisherwoman must learn to cast so the line, leader, and tippet move effortlessly through the air and land the fly at a precise spot.

As the so-called subject matter expert, I was reluctant to give full scope to individual strength and responsibility. The idea that a manager might make a mistake and embar­rass me or the organization in the eyes of customers or clients was unthinkable. I am sure we all have this recurring nightmare! And as a parent, the idea that my daughter might place a well-sharpened hook into herself or me was more than I could chance.

Early on, I gave very little freedom to either managers or my fly fisherwoman, and I never understood why the managers didn’t excel or why the fisherwoman lost interest in the sport. My own experiences living, working, and fishing in 11 different states played a large part in my authoritative nature. Through the years I had, in some instances, very little time to settle in and give full attention to all my manag­ers and my fly fisherwoman. In time, it became evident that more time and more freedom would be necessary to excite and engage both groups.

A River Revelation
One day as I stood in a stream and remembered my own experiences as a young parking manager and fly fisherman, I recalled having the freedom to convert objective needs into personal goals. My teachers, mentors, and coaches focused on me as a person. Their aim was to enable me to develop my strengths and abilities to the fullest extent and allow me to find individual achievement. Though there were times I struggled, I learned and grew from those situations. The parking manager developed the skills necessary to assess clients’ and customers’ true needs and expectations, adapting to all emergent situations, directing resources where required to meet goals by maintaining well-organized teams, cultivating awareness and self-actualization of personnel, and building increased investment in operations and organization. As for the fly fisherman, having spent countless days catching air, trees, and water, I finally brought fish to hand.

It was a revelation. The next day I charted a new course in the development of both future parking profes­sionals and my young fly fisherwoman. Remembering an important and hard lesson once learned, I started from the bottom up. Placing my mantra—you get what you inspect, not what you expect—at the bottom of the page, I crafted a plan for both in hopes of effecting change, all the while mindful I must answer to a higher authority. For the parking manager, it was my own direct super­visor, and for the fly fisherwoman, it was her mother!

Taking a page from both parking and hospitality man­agement, the parking manager’s plan evolved. I share it here in hopes you may select some or all of the elements to advance the careers of future parking professionals:

  • Build trust.
  • Develop work standards.
  • Organize and plan.
  • Make decisions.
  • Take action on those decisions.
  • Delegate responsibility.
  • Coach.
  • Align performance for success.

The foundation of the program is building trust. The manager must interact with others in a way that gives them confidence in the manager’s intentions. The manager must also operate with integrity, demonstrate honesty, keep and fulfill commitments, and do all of that consistently. The manager must remain open to ideas even when the ideas may conflict with his or hers. The final step for the manager to master building trust is to treat people with dignity and respect.

Without a high level of work standards, the parking professional can behave in a way that’s less than profes­sional. Many in our industry had to lay the foundation for respect and acceptance by setting high standards for self and others, assuming the responsibility and accountability for the completion of work, and self-imposing standards of excellence instead of waiting and having those standards imposed by others. Remember, there are a great number of us in the parking industry who can see clearer and farther due to the fact we are standing on the shoulders of others!

The ability to organize and plan gives meaning to the madness. The ability to establish courses of action for self and others and ensuring work is completed ef­ficiently translates progress. Prioritizing, determining tasks and resources, allocating appropriate amounts of time, leveraging resources, and staying focused allows the manager to tackle complex or multiple projects.

Making Decisions
A fundamental element in everyday life is the ability to make decisions. Having the ability to identify and un­derstand issues, problems, or opportunities; gathering information; interpreting the information; generating alternatives; choosing appropriate action; and committing to the action in a timely manner sets the professional manager apart. Teach new parking professionals the lost art of making decisions to ensure their longevity.

Once the decision has been made, teach managers to take action. We all have been taught to lead, follow, or get out of the way. Sometimes the concentration must be on the propensity to act versus the quality of the action. Young parking mangers must be empowered to take independent action instead of waiting for others to request action.

Delegating is a simple task for some people, but others struggle with what and how to delegate. Knowing how and when to delegate allows the parking professional to maximize the organization’s and individual’s effec­tiveness. Managers must be mindful they do not push tasks and responsibilities to others, thinking they have removed themselves from accountability.

Coaches and Leaders
Perhaps those who have participated in sports can recall a bad coach. The parking industry is no different. Coach­es and leaders have the same traits: They both meet all events—favorable or not—with calmness and composure. The coach should have a love of wisdom and study the general principles of the field of knowledge and the processes governing thought, conduct, character, and behavior. Remember that coaching is much more than exerting authority. The parking manager must provide timely feedback and guidance to help others strengthen the knowledge they need to accomplish tasks or solve a problem.

Combining all these elements creates the environment to align performance for success. It is not enough for the parking manager to recite the words and definitions of each element. To become a parking professional, the manager must set performance goals, establish the approach, create a learning environment, track the performance, and provide meaningful evaluation.

With a written plan, I returned to the stream to con­template the implementation. As good fortune would have it, I was able to bring fish to hand and with that, I remembered the other motivation behind my plan: the fly fisherwoman! In my haste to reward myself for finalizing the plan for the parking manager I neglected to develop one for the fly fisherwoman. Later that eve­ning, I tried to do just that. I struggled getting words onto paper. Knowing I had limited time to engage and excite the fly fisherwoman in hopes she would once again take to the stream, I decided to become a student of the parking manger’s plan. Before long, I realized the same plan could be adapted to the fly fisherwoman.

The next several years were exciting for the parking managers and the fly fisherwoman. The growth of both aided in my own growth.

Remember: Future parking professionals are all around us right now. The future of the parking industry is highly dependent on the growth of managers. Just as the fly fisherwoman one day walked out into the stream by herself, stood in the early morning light, took rod in hand, and began casting with precision and purpose, so will the manager. Develop the managers as you would the fly fisherwoman. The view from the sidelines can be enjoyable and fulfilling.

DANIEL LASSITER, CAPP, is director of business development for Allpro Parking LLC. He can be reached at dlassiter@allproparking.com.

TPP-2017-01-Lessons on the Fly

 

 

GOING UP

GOING UPGoing Up

Villanova University expands a garage skyward, increasing capacity and campus visibility.

By William F. Kavanagh, AIA, NCARB

As part of the Campus Master Plan implementation at Villanova University, outside Philadelphia, Pa., there was a need for additional parking on campus. Phase 1 consisted of the creation of new surface parking lots and the vertical expansion of the Saint Augustine Center (SAC) garage by two additional levels. Upon their completion, the parking spaces from the existing Pike surface lot were relocated to allow for Phase 2, a new 1,300-space parking garage, to commence. When the Pike Garage is complete, the existing Lancaster Avenue parking lot will be replaced with new residence halls for 1,135 upperclass, undergraduate students. Finally, Phase 4 of the plan will be the construction of a new performing arts center beside the new Pike Parking Garage.

The existing SAC garage, with a capacity of 270 spaces, was increased to 493 spaces during its vertical expansion. This resulted in a net gain of 223 spaces for the university. The original precast concrete garage consisted of two levels: grade plus a supported level. Because the garage is recessed into the sloped site, each flat parking level is accessed directly from grade and not via a ramp.

Challenges
The many challenges associated with this vertical expansion of the existing precast parking garage included:

  • Providing new shear walls for the lateral stability of the taller, vertically expanded garage.
  • Integrating a new access-ramp connection between the existing and new parking levels.
  • Adding a new elevator and new pedestrian bridge for improved accessibility.
  • Enhancing the architectural appearance of the expanded garage.
  • Guaranteeing crane access around garage perimeter on a tight site.
  • Maintaining an aggressive construction schedule.

Design Solutions
The original garage was designed in the early 1990s with reserve capacity to be expanded by one level in the future. An analysis of the existing foundations by the structural engineer and the geotechnical engineer found that a two-level vertical expansion was possible. However, the original design did not provide adequate lateral support for such a two-level vertical expansion. The lateral design criteria had become more stringent under subsequent editions of the building code. New cast-in-place concrete shear walls had to be inserted into the existing precast garage. This required excavation for new shear wall foundations within the existing garage footprint. Micro piles were selected due to the
low overhead working clearances beneath the existing garage floor. In addition, holes had to be cut into the existing floor of precast double tees to allow for shear wall continuity up to the new floors. The cast-in-place shear walls were tied into the existing double tees of the existing supported floor. New precast shear walls were installed on top of this as part of the new precast superstructure of the expansion above.

A new internal ramp was required for accessing the two new upper levels from the existing supported level of the garage. Galvanized steel framing, cast-in-place concrete, and special precast detailing were required to provide a smooth transition between the new and existing garage portions. The initial ramp from the existing flat double tee floor was a speed ramp without parking before transitioning to a lesser sloped ramp with parking.

An elevator and a pedestrian bridge were added at opposite ends of the expanded parking garage. The elevator was provided to allow for accessibility to all floors. The elevator shaft was carefully inserted into an opening in the existing garage that previously accommodated a stair. Careful design and detailing as well as some underpinning of an existing retaining wall at the elevator pit allowed for the elevator to be accommodated within the existing garage footprint without the expense of an external elevator tower. The pedestrian bridge connected the new third level with the adjacent grade for a better and more convenient connection to the heart of the Villanova campus. The bridge spanned
over the sloping site.

Fitting In
The architectural design of the newly expanded parking garage was important to the university. The size of the original two-level garage was obscured by the sloping site and landscaping. The perceived mass of the new expanded garage was much greater and required appropriate architectural detailing to break down its scale and blend more contextually with the campus. Keeping with the collegiate gothic style prevalent on campus, buttressed shaped column covers with integral stone veneer cast into the precast were provided. They provide a three-dimensional quality to the facades, helping to break down the scale of the building. Stone veneer was also added to the shear walls at the ends of the garage. The difference architecturally between the original and the vertically expanded garage is very pronounced and has been well-received by the university’s community.

Sufficient crane access around the perimeter of a garage is essential for a vertical expansion with precast concrete. Typically, for new precast garage construction, a large crawler crane erects the building from within the garage footprint. This allows for the crane to get very close to the structure during erection. With a vertical precast expansion, the crane has to be on the perimeter and reach over the existing garage for erection of the expansion. Instead of a crawler crane, a very large, wheeled, mobile hydraulic crane—a Grove GMK7550, 550-ton capacity crane—was utilized. This crane was required to erect the precast expansion from two opposite sides of the garage. The greater mobility of the wheeled crane versus a crawler crane was beneficial for this reason. Additional site constraints that affected the construction of the expansion included the sloping site, existing trees, and the adjacent railroad tracks. The sloping site resulted in increasing the distance between the road where the crane was located and the garage itself. The longer distance required a bigger crane with a longer reach and lifting capacity. Several trees were removed to allow room for the crane to swing its loads into place during erection. A couple of very large trees were required to remain and required special means and methods to work around.

Finally, the proximity to the adjacent rail lines required special approvals.

An aggressive construction schedule was specially tailored to minimize disruption to the campus and its academic calendar. The faculty and staff who utilized the original garage were displaced during the construction of the vertical expansion. The time the entire garage was closed was reduced by installing the foundations for the vertical expansion with partial closures of just the required immediate area. Also, the use of precast allowed for the schedule to be compressed further. The precast elements were fabricated offsite at the same time the foundations were being installed.

Conclusion
Vertical expansions of existing garages are inherently more complicated than that of new construction. Combining the existing construction with the new expansion required careful coordination. As a result, the construction costs are usually greater for a vertical garage expansion than that of a new garage. However, sometimes building upon an existing asset has the greatest outcome, where the resultant garage is better than the sum of its parts.

WILLIAM F. KAVANAGH, AIA, NCARB, is director of parking design for The Harman Group, Inc. He can be reached at bkavanagh@harmangroup.com.

TPP-2016-08-Going Up

PARKSMART FAQ: A PRIMER ON THE GROUNDBREAKING GARAGE CERTIFICATION ROGRAM

PARKSMART FAQ: A PRIMER ON THE GROUNDBREAKING GARAGE CERTIFICATION Parksmart FAQ: A Primer on the groundbreaking garage certification programPROGRAM

By Rachel Yoka, CAPP, LEED AP BD+C

What is Parksmart? Parksmart (formerly Green Garage Certification) is the only sustainability rating system designed for parking structures, featuring parking and transportation-specific measures that address the unique challenges and opportunities to increase efficiency and sustainability in this distinct building type.

What Happened to Green Garage Certification?
Originally developed and launched by the Green Parking Council, Green Garage Certification was rebranded Parksmart under the aegis of Green Business Certification, Inc. (GBCI), the certification arm of the United States Green Building Council (USGBC). GBCI acquired the program effective January 2016 and added the Parksmart Certification to its complement of sustainability ratings systems, including the LEED family of certifications for buildings, renovations, existing buildings, and neighborhoods.

What Is the Role of the Parksmart Advisor?
Parksmart Advisors are trained by IPI, in coordination with GBCI, to offer specialized  consulting services to clients and organizations pursuing Parksmart Certification for parking structures. The Parksmart Advisor serves as a guide and technical expert on the program. Although Parksmart Advisors are not required for Parksmart Certification submissions, their training and experience with the program will benefit both the certification process as well as the sustainability decisions and improvements made to parking structures in pursuit of certification.

How Do I Become a Parksmart Advisor?
Individuals who successfully complete the training program receive a certificate and are listed as approved advisors by GBCI. The training is currently offered in a full-day, face-to-face professional development class that includes scenarios and application of measures
in a case-study format, as well as an assessment at the conclusion of the training. IPI is currently collaborating with GBCI to develop an online, blended-learning format for the Parksmart Advisor Training, allowing anyone to take the class during a set period of time online with an instructor. This training program will be available in early 2017.

How Is the Certification Organized?
Parksmart Certification is arranged in four major categories: management, programs, technology and structure design, and innovation. Each of the four areas contains individual measures that are scored on a point basis to offer varying levels of certification under the program. Currently, there are no required measures in the rating system.

Does the Program Address New Construction and Renovation?
Certification is available to both new and previously constructed parking structures. Currently, all garages follow the same standard. Additional detail on these classifications is available in the Guide to Parksmart Certification.

How Does Parksmart Certification Relate to IPI’s Sustainability Framework?
IPI’s Sustainability Framework provides seven primary objectives that advance sustainability goals and the parking profession. These seven objectives are complemented by 10 action items for IPI as an organization.

The Framework reinforces the certification, stating our intention to “increase education and information sharing and promote the use of rating systems and benchmarking tools such as the Parksmart Program for new and existing parking assets.” The Framework
sets objectives and strategic direction for the parking industry but does provide specific guidance on how to increase efficiency and sustainability. The Parksmart Standard provides specific, detailed operational guidance and best practices for every parking facility, regardless of whether certification is pursued.

What Are Some of the Criteria Addressed by Parksmart?
The management section contains 16 measures totaling 90 points and includes parking pricing, shared parking, proactive operational maintenance, and building systems commissioning. The programs area contains 13 measures totaling 64 points and includes wayfinding systems, traffic flow plan, carshare program, rideshare program, low-emitting and fuel-efficient vehicles, alternative-fuel vehicles, alternative-fuel fleet vehicles, bicycle parking, and bicycle sharing/rental. The largest section, technology and structure design, contains 18 measures totaling 88 points: HVAC systems—occupied spaces, ventilation systems—parking decks, lighting controls, energy-efficient lighting system, and design for durability. The innovation section includes a single measure focused on including new technologies, best practices, and unique ideas to the program. It also allows points to be applied to those projects that successfully and significantly exceed certification benchmarks.

What Resources Are Available to Support the Parksmart program?

  • The Parksmart Certification Standard, which is available in the USGBC online store, serves as the primary reference for certification and contains detailed information on measures, objectives, point values, compliance paths, and documentation requirements.
  • The Guide to Parksmart Certification is the companion document to the Standard. Available for free download, this document introduces the structure of the program, includes eligibility, certification levels, and basic guidance on pursuing certification.
  • The Parksmart Documentation Package contains the technical revisions to the certification program that have been added since the launch in 2015. The revisions offer clarification and revised compliance paths for select measures.
  • The Parksmart scorecard serves as a working document for applicants and Parksmart Advisors to track progress toward certification.
  • The Parking Professional magazine highlights structures that have achieved certification in the parking.org Resource Center.

Contact parksmart@gbci.org to register a project. For more information, visit gbci.org/certification.

What Does the Transition to USGBC Mean for Parking Professionals?
With the acquisition of the program by GBCI, the Parksmart program gains significant resources to expand and promote certification, as well as advance the content of the program through innovation and collaboration. Similar to the LEED rating systems, the next version of Parksmart will refine the program and the specific measures, raising the bar for the entire industry. Parking professionals now have an industry-specific program to certify their structures, with enhanced visibility, awareness, and recognition for their sustainability achievements.

TPP-2016-08-Parksmart FAQ

RACHEL YOKA, CAPP, LEED AP, BD+C, is IPI’s vice president for program development. She can be reached at yoka@parking.org.

A New Home Base

by Rachel Yoka, CAPP, LEED AP 

IPI builds a new website for members and the parking community.

IPI has a new online look, but our new website is far more than just a costume change. When IPI staff and the Board of Directors made the decision to launch a new website, we focused on a number of key elements that required change from the ground up. The design of the new site was what marketers might call a “white paper” or “blue sky” enterprise. What that means is we chose not to update or review our existing site and make incremental changes. It means that we started with a blank page to build a new mobile-friendly resource for members and the industry alike.

The Heart of the Site
The Resource Center is a living, changing, ever-growing database of articles, blogs, publications, events, and more. We sought to build the most content-rich resource possible.

Looking for that The Parking Professional article on green walls from awhile back? Or that blog post on self-driving cars? Go to the keyword search box and type away. If you prefer, you can add specifics and search by content type (articles, blogs, and more). Searches will reveal not only the full text of the article but also a downloadable pdf version and the ability to immediately email, share, and print.

We did some of the searching in advance for you, as well. Categorized by major topics in our industry, you can select a topic and browse the most recent additions in the following areas:

  • Certification Programs.
  • Consumer Resources.
  • Education & Training.
  • Finance.
  • Frontline.
  • Management & Human Resources.
  • Operations.
  • Parking Matters®.
  • Planning, Design, & Construction.
  • Recognition & Awards.
  • Regulatory Environment.
  • Research.
  • Safety & Security.
  • State & Regional Associations.
  • Sustainability.
  • Technology.
  • Transportation & Mobility.

Blog All About It
The Parking Matters® Blog launched in 2012 featuring the voices of our industry and publicizing the great work done by parking and transportation professionals worldwide. Utilized by media and parking pros alike, the blog platform provided members with the latest on the industry and the trends that will shape our shared future. This resource continues to do so on our new platform.

The blog is now embedded right in the IPI website and gets home page real estate in our front page feed. If you haven’t signed up yet, now is the time—look for daily posts throughout the week to keep you talking about the issues that matter. Same terrific and up-to-date information, with even greater visibility and frequency.

But wait, there’s more! Our members are the most active in the business—and we know you have a whole lot to say. IPI wants to hear directly from you so we made it as easy as we could. Membership has its privileges, as they say, and all members are encouraged to submit blog posts and join in the conversation. Blog posts should be 150 to 200 words on a relevant topic, event, or news story and can be easily submitted online. When you decide to blog with us, think short, sweet, and informative. We can’t wait to hear what you have to say.

To sign up and submit your blog post, check out any footer page of the website or go to parking.org/blog.

Your Personal Planner
If you are a planner, you know that everyone loves a good calendar. (And if you don’t have the planner gene and prefer to go with the flow, we’ve got you covered, too.) The calendar provides links and registration information for all IPI conferences, events, and trainings, as well as state and regional association events. These events include all scheduled educational opportunities, including webinars and face-to-face trainings. Plan ahead to make sure you make the most of your 2016 (and beyond)!

The Hallmark of IPI
Education and professional development is the hallmark of IPI. Our mission is to advance the parking profession, and the most critical component of that mission is to advance parking professionals themselves through numerous and varied educational opportunities to foster individual growth and development. It’s a lofty goal, and we are up to the challenge.

IPI provides a depth and breadth of training that is unmatched in the industry—and we know it’s a lot of information. One of our primary goals was to make sure members and colleagues have the many tools and resources at their fingertips (or their laptop, tablet, or smartphone). So we wanted to provide you with a brief outline of the very dense and resource-rich pages that talk about professional development.

Professional Development includes:

  • Accredited Parking Organization (APO).
  • Awards & Recognition.
  • CAPP.
  • Education & Training.

As you can imagine, each of these topics is chock-full of information, enough to fill many magazine editions and too much to print here. To give you a taste of the information available, here’s a sampling of what you will find when you go exploring Education & Training:

  • Annual Conference. With more than 50 education sessions and informal learning opportunities, as well as face-to-face CAPP point classes, this is the most intense (and productive) week all year to amp up your expertise and knowledge.
  • Online learning. Did you know IPI has invested in one of the best online learning programs on the market? From here, you can access multiple self-paced CAPP point and CEU offering courses for you and your team, especially those new to the industry. Selections include the following, with more on the horizon:
  1. Conflict Resolution.
  2. Customer Service.
  3. Foundations of Finance (NEW)
  4. Introduction to Parking.
  5. On-Street Parking Management.
  6. Parking Enforcement.
  7. Sustainability in Parking.
  8. Technology Trends in Parking.
  • Onsite Courses. Choose to bring IPI training right to your office and elevate your entire team, or participate in regularly scheduled trainings, offered in a variety of locations. Courses include:
  1. Conflict Resolution.
  2. Customer Service.
  3. Media Training.
  4. Parking Design, Maintenance & Rehabilitation.
  5. Parking Enforcement.
  6. Tactical Communications.
  7. Green Garage (now Parksmart) Assessor Training.

There’s a lot to offer a parking pro (or newbie) here so we encourage you to discover the kind of education that is the best fit for you and your team.

Engage and Reap Big Rewards
IPI is a big community with big member benefits. Many of these are built right into parking.org. Members can pitch articles and submit blog posts, as well as share news releases about their companies and the industry.

Members and subscribers to The Parking Professional have immediate access to all issues and articles in a new format for online access. To see the latest, log in to your account and navigate to the magazine. Industry and member news feeds are right on the home page. If you would like to see your organization’s news front and center, visit parking.org/submitnews.

Do you have a request for proposal (RFP) or request for qualifications to publicize? Visit parking.org/rfp to post and get greater visibility for your upcoming project. Are you looking for the best talent in the industry? Navigate to parking.org/careerhq to post a position and find your next rising star.

Tips and Tricks

  • Did you know that our Board of Directors has superpowers? Do you know who has the ability to do a cartwheel better than any other non-YPIP? Get to know your board (and our staff ) just a little bit better in the About section (at the very top of the site).
  • Make parking.org a favorite on your browser of choice. Most sites perform best on Firefox and Chrome, and we recommend these browsers to get the most out of your browsing time.
  • Subscribe to the IPInsider, our biweekly newsletter, and the blog. Delivered right to your inbox, this quick step will save you time and keep you up to date.
  • Be your own content marketer and build your personal brand—when you see a post that made you smile or read an article that opened your eyes to a new trend, share it on Facebook, LinkedIn, or Twitter.
  • Keep us posted, and share your feedback—this is your home page and your organization. We’ve received great comments and ideas so far, so please keep them coming!

RACHEL YOKA, CAPP, LEED AP, is IPI’s vice president for program development. She can be reached at yoka@parking.org.

TPP-2016-06-A New Home Base

Community Assets

By Natasha Labi, CAPP tpp-2016-06-community-assets_page_1

The intrinsic value of parking enforcement officers to their neighborhoods.

ON AN OLD EPISODE OF “PARKING WARS,” a Philadelphia parking enforcement officer (PEO) walked solemnly back to his vehicle as an irate parking violator hurled such vulgar profanity in his direction that mandatory Federal Communications Commission bleeping was required. In another episode, a citizen constantly yelled at an officer to get out of her neighborhood and go get a real job. Citizens are frequently shown verbally abusing the PEOs.

As a parking enforcement manager, I watch the show sporadically but know this is the type of behavior my team is subjected to every day, sometimes several times a day. I want to step into these television scenes and educate these citizens. PEOs are just like everyone else: hard-working citizens attempting to do their jobs to the best of their ability. More importantly, PEOs offer intrinsic values to the communities they serve in very tangible ways.

Agents of Commerce
PEOs are agents of commerce. Parking enforcement is defined as the management of on-street real estate in municipalities—parking spaces. Usually, this real estate lies in the busiest part of the municipalities or cities, sometimes called a central business district. The businesses in this area are supported by the parking spaces. Customers must have access to these parking spaces to patronize these businesses.

Customers consider accessibility and parking in a city not as a perk but as a commodity that has to meet certain standards. Most municipalities and cities have put into place parking laws and ordinances to meet these standards. There are parking time limits to maximize the value for business owners by ensuring the efficient turnover of the spaces. More turnover of parking spaces equates to more potential customers for the business owners. PEOs manage the turnover of parking spaces.

If a vehicle remains in the same parking space without proper payment, it prohibits other potential customers from visiting nearby businesses and spending money there. The PEO monitors these spaces and cites violators. The revenue from these violations and other parking revenue help finance other municipality and city-budget items. During the recent economic downturn, parking revenue was a dependable stream of finance for municipalities and cities, which led to the reduction of parking surcharges in several major cities. Thus, PEOs are agents of commerce in the communities they serve.

Crime Deterrents
PEOs serve as trained additional eyes and ears for local police in the fight against crime. Crime is a threat to citizens, businesses, municipalities, and commerce as a whole—people generally shy away from doing business in neighborhoods they feel are unsafe.

In most municipalities and cities, reduction of crime is a high priority, and enforcement departments have ongoing efforts to reduce high crime rates in the communities they serve. Some of the efforts have centered on increasing the number of enforcement officers on the streets.

Consider Atlanta, where privatized parking enforcement initiatives have increased the actual number of city police officers on the street. Off-duty and retired Atlanta Police Department (APD) officers are employed by the privatized enforcement agency, increasing the number of law enforcement personnel on the streets at no additional cost to the city. While their main focus during those hours might be enforcing Atlanta’s parking enforcement laws and ordinances, the APD officers enforce all laws while they’re out. These officers have assisted in everything from the capture of bank robbers to routinely providing additional traffic support to major Atlanta events such as the Chik-fil-A Bowl and March Madness competitions.

Because these APD parking enforcement officers are very visible, they may serve as deterrents to crime also. In enforcing parking laws and ordinances, these officers are enforcing beats on the streets. This provides a very community-oriented type of enforcement.

Atlanta also hands some community enforcement to non-sworn officers—lay people trained to provide parking enforcement services. When a crime is committed, these non-sworn officers are able to use their constant radio communication to get a quick response of all enforcement officers in the area and be a source of information. These officers have become very knowledgeable about the city’s citizens and businesses.

PEOs are also involved in the war on terrorism. State and local governments are tasked with the responsibility of providing homeland security strategies for their citizens. This strategy also emphasizes the importance of planning, equipping, training, and establishing programs to minimize damage from potential attacks. As frontline enforcement employees, PEOs assist in first-responder efforts.

They are constantly on city streets with radio communication. Formal training is given to PEOs in many cities and municipalities. PEOs are trained to identify anomalies in communities and especially on the streets of their neighborhood noticing things such as an unmarked van parked inconspicuously in an alley of a government building. The PEO is able to notify police via radio communication immediately. Being part of the enforcement environment allows PEOs to truly serve the community.

Parking enforcement is defined as the management of on-street real estate in municipalities— parking spaces. More turnover of parking spaces equates to more potential customers for the business owners. PEOs manage
the turnover of parking spaces.

Ambassadors
PEOs serve as ambassadors to their communities. Every municipality and city wants to attract visitors and their dollars. These visitors may range from the surrounding suburbanites on a rare trip to the big city, to the tourist in town for the big game or concert, or the businessperson in town for a convention. These visitors are valuable sources of commerce for the local economy and can translate into big business. Thus, it is critical for visitors to have a positive experience.

PEOs are commonly the first contact for these visitors. The PEO is out there enforcing, walking the city streets in an official-looking uniform. The visitors are naturally drawn to the PEO in times of confusion in a strange new city. PEOs become the frontline employees with the ability to help the visitor have that positive memorable experience. If the visitor has a memorable experience, it is more likely he or she will return to the city and share the good time with family and friends. Thus, PEOs are true frontline ambassadors for municipalities and cities.

It is imperative that the frontline parking enforcement officer be equipped with excellent customer service training. Most municipalities and cities have training programs that include the basics: how to greet customers, listening to customer needs or problems, confirming understanding, using positive language, dealing with angry customers, and the importance of having welcoming body language and tone.

Parking enforcement customer service training should also incorporate specific knowledge of the area. PEOs should know directions to the city’s major streets, tourist attractions, banks, and restaurants. Some municipalities and cities have even taken customer service training to another level by offering customer service certifications. These certification programs offer common standards of customer service knowledge and practices in which local municipality employees and businesses participate. PEOs, using customer service training, share their knowledge of the city and or region, answer frequently asked questions, and deliver a positive experience for the visitor. PEOs serve as ambassadors of every municipality’s and city’s goal, promoting the city as a great place to live, work, play, and visit.

Every day, television shows like “Parking Wars” portray angry parking customers yelling obscenities at a PEO as the officer issues a citation. They don’t realize that as an agent of commerce, the PEO manages municipalities’ and cities’ most valuable assets—real estate. As parking enforcement managers, we should remind our officers of these values to empower the PEOs’ sense of job performance, job satisfaction, and pride in serving the community.

NATASHA LABI, CAPP, is manager with ParkAtlanta. She can be reached at natashalabi@gmail.com.

TPP-2016-06-Community Assets

Constant Progress

IPI’s volunteer leaders have been hard at work via the association’s committees, advancing the parking profession with programs, initiatives, and research. Here’s what they’vetpp-2016-05-constant-progress_page_1 been doing so far this year.

Awards of Excellence Committee
IPI’s Awards of Excellence competition for new facilities, surface lots, innovative programs, sustainable new construction, and restoration of existing structures never ceases to amaze the committee. Committee members review the entries each year; at press time, members just completed our second year of online judging and are looking forward to turning it up a notch in the 2017 competition by increasing the total number of overall entries. Every year, it’s tougher to choose the beautifully designed facilities, technology-driven innovative programs, and overall architectural achievement winners.

Prior to opening the upcoming 35th annual competition, the committee will be streamlining the category criteria and looking at ways to increase the total number of entries. The committee will also be moving the timing of the competition’s timeline for entries to begin in summer 2016 with a deadline moving to late fall 2016. For more information, visit parking.org/aoe.

CO-CHAIRS: Rick Decker, CAPP, and Anderson Moore

Consultants Committee
The Consultants Committee is participating in numerous IPI initiatives that cross committee lines. The committee is supporting the Parking Matters® initiative to create case studies that demonstrate just how critical parking programs are to our cities, campuses, and transportation networks. In addition, the consultants are actively engaged in supporting IPI’s Green Star Exhibitor program, which gives recognition to companies that provide sustainable solutions, products, and services that are in line with IPI’s ustainability Framework. We are working with the Smart Card Alliance to generate a timely and relevant update to the EMV and Parking White Paper and help guide parking professionals through the transition to Europay MasterCard Visa (EMV) technology. And we are bringing back the Consultants Talk Back panel to the 2016 IPI Conference & Expo, this time with a focus on
mobility and alternative transportation.

CO-CHAIRS: John Bushman, PE, and Mark Santos, PE

Education Development Committee
Last summer, the Education Development Committee (EDC) welcomed several new members. The current committee, comprised of 16 volunteers, continues its tradition of effective and relevant output. The committee’s recent focus has included an update to the CAPP Resource Guide, a refresh of the CAPP practice exam, and the development of new online courses, including “Technology Trends” and “Foundations of Finance.” These two courses, as well as other online courses, are available for purchase through IPI. It is important to note that several of the courses have been provided to state and regional parking organization workshops as part of their front-line, in-person training efforts.

Recently, Denny Smith, PhD, joined the IPI staff and is working with several committee members to further professionalize our education products. Next in the queue for the EDC is to work closely with the USGBC and develop course content in support of the Green
Garage Certification process (now known as Parksmart).

CO-CHAIRS: Tom Wunk, CAPP, and Josh Cantor

ITS Parking Task Force
It has been an exciting couple of months within the ITS Parking Task Force as we have been actively pursuing presentation opportunities nationwide. We were selected to present at the New England Parking Council Spring Conference & Tradeshow in late March and were offered a special opportunity to present during the IGNITE session at the 2016 IPI Conference & Expo. Part of the task force’s recent efforts has been to format our current presentation to the IGNITE timeframe of five minutes, which has been an interesting challenge. We were also fortunate enough to have an article published in the February edition of The Parking Professional that highlighted a traffic management center (TMC) and our objectives. Lastly, we are putting the finishing touches on the Tennessee DOT-TMC visit, which will serve as the only offsite facility tour offered at this year’s IPI Conference & Expo in Nashville, Tenn.

CO-CHAIRS: Jason Jones and Ken Smith, CAPP

Membership Committee
New members, first-time attendees, and member prospects will have plenty on tap to welcome them at the 2016 IPI Conference & Expo, May 17–20, in Nashville. Among them:

  • A new-member/first-timer orientation that will include a fun speed-networking social session featuring topics designed to get the conversation flowing.
  • Conference morning meet-ups in Central Perks, a relaxed coffeehouse setting, with membership committee members on hand to greet. Look for membership committee members wearing big buttons that say “Ask Me Why I (Heart) IPI,” and share your personal stories about how IPI benefits you, your career, and your organization.

By reaching out and growing membership, we will add new voices and ideas and further expand IPI’s sphere of influence worldwide. Ultimately, our goal  is to advance the parking profession, and one way to do that is to help members access all the benefits of membership—most of all, offering the ability to connect, share, and learn from peers.

Also in the works, an update to IPI’s short but sweet member video. Stay tuned!

CO-CHAIRS: Allen Corry, CAPP, and Mark Lyons, CAPP

Parking Matters Committee
Parking Matters. We know it, but to many outside stakeholders, which include city  managers, elected officials, university decision-makers, airport and hospital executives, urban planners, etc., the proof is seeing real parking solutions to real challenges.

That’s why the Parking Matters Committee is on a mission to gather case studies that tell our story across all sectors. Have a case study to share? Let us know, and we’ll send you a case study form to submit. At this month’s IPI Conference & Expo, we’ll also be videotaping industry leaders, capturing compelling parking success stories for a series of videos. And Parking Matters Marketing & Communications Awards winners will be announced. This year, more than 10 programs will receive honors, with three capturing Best of 2016 awards. Look for their great ideas and marketing takeaways in the July issue of The Parking Professional.

We’ll also be unveiling an (unfortunately) much-needed tool for parking professionals on suicide prevention, response, and recovery. Also, if you see reporters or TV crews in the Expo Hall, that’s our PM media outreach initiative up close and personal, improving  perceptions about parking.

CO-CHAIRS: Gary Means, CAPP, and Vanessa Solesbee

Parking Research Committee
The mission of the Parking Research Committee is to help our members and industry take a deeper look into topics that are both timely and useful. As such, our group has been allocating its recent effort on a project that could help define the parking industry. Our group, in conjunction with staff and the Membership Committee, is hosting an ongoing survey to derive the overall size (spaces, revenue, and type) of the parking industry—first, within IPI’s membership. The survey went to IPI members recently and will be compiled and analyzed in 2016; all participants will receive a copy as soon as it is released. The ongoing survey is likely a jumping off point for bigger efforts beyond IPI’s membership but serves as a starting point and foundation for this important exercise.

In addition, members of our committee are also beginning parallel efforts that will create a library of relevant and timely published research for IPI membership, create succinct information about mobile applications, and embark on research about the true effects of paid parking in an urban environment.

CO-CHAIRS: Irena Goloschokin and Brett Wood, CAPP

Professional Recognition Program Committee
This program has always been about one thing: parking industry people. Whether individually or as a team, their outstanding go-getter attitudes build the organizations that are leading the way for others to follow.

This year, the new Emerging Leader of the Year category was added to the Professional Recognition competition. The committee also reviews the nominations for lifetime achievement and staff member, supervisor, organization, and parking professional of the year. It’s always a difficult playing field, but the committee is happy to see what others are doing in the industry and committed to choosing those to honor at the parking.org/prp.

In the near future, the committee will be gearing up to move the timing of the ompetition’s call for nominations to begin in summer 2016 with the deadline moving to late fall 2016. For more information, visit parking.org/prp.

CO-CHAIRS: Dan Kupferman, CAPP, and Wayne Mixdorf, CAPP

Safety and Security Committee
The Safety and Security Committee is made up of a group of professionals with a wealth of experience in safety, security, and incident command scenarios.

Current committee projects include:

  • Senior driving campaign. IPI is working with AAA to launch a campaign to educate senior drivers about parking safely.
  • Inclement weather survey. This initiative will provide resources to improve the safety and security of parking patrons, staff, and facilities. The survey will be distributed to IPI membership in fall 2016.
  • Suicide Prevention Task Force. In an effort to help member agencies, IPI is working in cooperation with mental health and suicide prevention experts to develop education regarding awareness, prevention, response, and recovery to incidents of suicides taking place within parking facilities.
  • NCS4: IPI and NCS4 (the National Center for Spectator Sports Safety & Security) are developing member education to enhance event safety. (See p. 24 for more.)

CO-CHAIRS: Bruce Barclay, CAPP, and Geary Robinson, PhD, CAPP

State & Regional Committee
When IPI asks state and regional associations (SRA) how we can better support their success, the resounding answer is with membership management, including marketing, recruitment, value proposition, and retention.

The IPI/SRA liaison program is in high gear with more than 10 liaisons building upon and fostering new lines of communication, and IPI set forth to develop an education series surrounding membership management for SRA volunteers. With the successful premiere of the “Thirty Minutes of Education (TME), Gearing Up to Grow Membership,” IPI provided its first quarterly expert-facilitated talk for the SRAs.

On Feb. 24, Peggy Hoffman, CAE, president of Mariner Management, talked about the top three needs to jump-start marketing, additional resources and case studies, and two action items to get started. IPI looks forward to continuing the engagement of industry experts for SRA volunteers in the TME series. Future TME topics may include increasing the member value proposition, raising membership rates, and finding new revenue sources.

CO-CHAIRS: Bridgette Brady, CAPP, and David Onorato, CAPP

Sustainability Committee
When this issue went to print, the Sustainability Committee was gearing up to review applicants for the Green Star Exhibitor program at the 2016 IPI Conference & Expo. Green Star highlights exhibitors who have a commitment to sustainability and/or provide products or services that help organizations meet their sustainability goals.

The committee is also developing case studies on sustainable projects that will be available to the IPI community. Case studies under development include bike access, lighting, ventilation, and electric transportation. The committee will provide a full slate of
articles to The Parking Professional, including stories on stormwater management and bike education programs.

CO-CHAIRS: Irma Henderson, CAPP, and Brian Shaw, CAPP

TPP-2016-05-Constant Progress