Tag Archives: APO

Accredited Parking Organization (APO) Site Reviewer Renewal Training

The Accredited Parking Organization (APO) program establishes a benchmark of the quality by which a parking management organization conducts its business and maintains its facilities and services. Site review is a required component for applicant organizations and must be completed by an IPMI-approved site reviewer who has successfully completed this training.

APO Site Reviewers are solely trained by IPMI to evaluate organizations pursuing accreditation under the program. This course will cover quality management and continuity of applying best practices to each site, determining evidence to satisfy the standard, and the role and ethical expectations of an APO Site Reviewer.

REGISTER HERE.


This course and all 2022 instructor-led courses are generously supported by our exclusive Signature CAPP Program & Courses Sponsor, T2 Systems.

APO Chat: Getting Started with APO

Accredited Parking Organization logoAPO Chat: Getting Started with APO

Join us for a free Shoptalk-style discussion about the APO program and how to get started.  Get resources and the APO Manual for Applicants at parking-mobility.org/apo.

Free to attend, pre-registration required; sign up today!  Get the inside scoop on what’s new, best practices, and more. Open to all considering APO or APO Site Reviewer training, as well as current APOs and Site Reviewers.

This event is designed to be an open discussion – share your questions and ideas in advance via email at apo@parking-mobility.org.

REGISTER HERE.

 

 

 

APO Chat: Getting Started with APO

Accredited Parking Organization logoAPO Chat: Getting Started with APO

Join us for a free Shoptalk-style discussion about the APO program and how to get started.  Get resources and the APO Manual for Applicants at parking-mobility.org/apo.

Free to attend, pre-registration required; sign up today!  Get the inside scoop on what’s new, best practices, and more. Open to all considering APO or APO Site Reviewer training, as well as current APOs and Site Reviewers.

This event is designed to be an open discussion – share your questions and ideas in advance via email at apo@parking-mobility.org.

REGISTER HERE.

 

 

 

Valuable Lessons from Accreditation

Accredited Parking Organization logoBy David G. Onorato, CAPP

With its 2017 recognition as an IPMI Accredited Parking Organization (APO), the Public Parking Authority of Pittsburgh became one of just a few initial municipal providers to achieve APO status. Awarded with distinction, the designation affirmed the effectiveness of the agency’s aggressive adoption of the most recent advances in both technological and operational equipment. We view our success in meeting Accreditation standards for the 2020-23 cycle, received with distinction, as strengthening our position as a leading international supplier of public parking services.

The Authority’s management team credits adherence to IPMI’s principal measurement criteria for much of its organization’s progress, both administratively and in the field. Our increased attention to mobility, for example, coincides with IPMI’s inclusion of that function in its name.  With former curbside spaces being converted solely for bicycle use and new installations of EV charging stations, we’ve demonstrated our commitment to adapt to changing market needs. Concurrently, activities involving Authority patrons, once awash in cash, are now increasingly cashless and paperless.

No current description of parking operations, in Pittsburgh or virtually anywhere, can ignore the persistent threat of COVID-19. Among its negative effects, the pandemic has triggered revenue declines, assignment reconfigurations, and even reductions in staff. In each instance, we feel the actions required were accomplished with less difficulty because of our employee team’s greater awareness of data points targeted by the Accreditation process. Going through its sequenced steps–for most, their second time–enabled our people to become more familiar with their organization’s function, its sources of income, and, perhaps most importantly, its financial obligations. Their collective response to management’s necessary actions regarding the pandemic’s presence was, to some degree, shaped by their Accreditation experience.

David G. Onorato, CAPP, is executive director of the Public Parking Authority of Pittsburgh.

Unpacking the APO: Approach to Sustainability

By Rachel Yoka, CAPP, LEED AP BD+C, WELL AP

IPMI LAUNCHED THE ACCREDITED PARKING ORGANIZATION (APO) program with a focus on excellence in our industry. The APO program recognizes parking, transportation, and mobility organizations at the top of their game—these organizations can be recognized at one of two levels (Accredited and Accredited with Distinction). In identifying excellence and establishing criteria, IPMI created 14 categories that represent critical operational areas, including but limited to:

  • Governance and Organization.
  • Financial Budgeting and Management.
  • Customer Service; Asset Maintenance.
  • Safety, Security, and Risk Management.
  • Sustainability and Access Management (Transporta­tion Demand Management [TDM]).

The Sustainability (and Access Management) sec­tions contain three required items. Applicants must demonstrate 25 required items in total, which establish a baseline for success. These criteria are often broadly defined and may be achieved through a variety of means (and accompanying documentation).

Realistic Goals
The good news: It’s relatively simple to document because the APO program was designed for every organization, allowing tremendous flexibility in how to provide information. Although many of the criteria touch on the triple bottom line, these required ele­ments must be achieved:

  • Demonstrates a strategic commitment to environ­mental sustainability. (Sustainability Criteria 10.1).
  • Demonstrates implementation of sustainable prac­tices that showcase a direct reduction in energy or resource use. (Sustainability Criteria 10.2).
  • Demonstrates a commitment to reducing or distribut­ing travel demand. (Access Management Criteria 11.1)
  • Documentation for achievement of Criteria 10.1, or strategic commitment to environmental sustainability, could include:
  • A sustainability master plan or annual report for the organization demonstrating strategic objectives, benchmarking, and outcomes.
  • A section of the organization’s website that show­cases goals, strategies, and programming to de­crease the reliance on the single-occupant vehicle and diversify transportation modes and alternatives.

The really good news: Either of these items could potentially document all three of the required criteria!

SUSTAINABILITY: ACCREDITED CRITERIA

10.1 Required: Demonstrates a strategic commitment to environmental sustainability.

10.2 Required: Demonstrates implementation of sustainable practices that showcase a direct reduction in energy or resource use.

10.3 Provides incentives to promote use of low-emitting and fuel-efficient or alternative-fuel vehicles.

10.4 Demonstrates use of alternative-fuel fleet vehicles.

10.5 Provides payment system in parking facilities to reduce idling upon exiting.

10.6 Recycles or repurposes materials and equipment.

10.7 Uses energy-efficient lighting systems and/or controls in parking facilities.

10.8 Uses energy-efficient, environmentally favorable heating ventilation and air conditioning systems and/or controls in facilities requiring ventilation, or facilities designed without mechanical ventilation.

10.9 Uses halon-free fire-suppression systems.

10.10 Demonstrates planning for continued sustainability gains.

Accredited with Distinction Criteria

10.11 Achieved Parksmart Certification, LEED Certification, Green Globes rating, or equivalent certification for at least one parking facility.

10.12 Posts policies regarding sustainability in prominent public space.

10.13 Manager(s) directly responsible for day-to-day parking operations has earned and maintained a qualified environmental sustainability credential.

10.14 Implemented external wayfinding system to reduce time spent searching for a parking space.

10.15 Implemented internal wayfinding system within parking facility or facilities to reduce time drivers spend locating a space.

10.16 Installed and maintains electric vehicle charging stations.

10.17 Provides tire inflation stations or mobile tire inflation services.

10.18 Implemented water-reduction technologies/strategies.

10.19 Roofing system designed to reduce heat-island effect and/or provide stormwater mitigation.

10.20 Generates renewable energy on site, and/or purchases renewable energy credits.

10.21 Provides proactive parking facility maintenance plan.

10.22 Uses permeable materials in at least in one surface parking facility.

Earning APO
To become accredited, an organization must meet at least 80 percent of the remaining criteria (in addition to the 25 required items). Refer to the summary chart for a snapshot of the criteria as they relate to sustainability. Those familiar with LEED and/or Parksmart will notice that the criteria may seem similar—they are designed to be mutually reinforcing and recognize the same objectives as identified in the IPMI Sustain­ability Framework. APO is a comprehensive accreditation (not just a sustainability one), yet the program acknowledges the value and importance of sustainability (and TDM) initiatives in a comprehen­sive approach to excellence.

IPMI will recognize our newest APOs on stage in San Antonio, Texas, at the 2020 IPMI Conference & Expo, and there’s plenty of time to complete the process before the February 1, 2020, deadline.

Want to find out more? Visit parking-mobility/apo or reach out to us at apo@parking-mobility.org.

Read the article here.

RACHEL YOKA, CAPP, LEED AP BD+C, WELL AP, is IPMI’s vice president of program development. She can be reached at yoka@parking-mobility.org.

 

Case Study: Lancaster Parking Authority Earns APO

Accredited Parking Organization logo“The APO [Accredited Parking Organization] is essentially a rigorous checklist,” writes Larry Cohen, CAPP, executive director of the Lancaster Parking Authority (LPA), in the September issue of Parking & Mobility. “It evaluates every aspect of your parking organization from A to Z, including but not limited to human resources, finances, customer service, marketing, facilities, and operations.”

The LPA celebrated its accreditation earlier this year and for good reason: Earning the credential is an extensive process. But, as Cohen writes, it was well worth the effort.

“To the public, the APO has provided instant credibility,” he writes. “It is the assurance that the LPA (or your parking authority) is following best practices in everything we do. It is a benchmark of quality that distinguishes us from our peers, and that’s important for the community, whose members may not know anything else about the LPA.”

Read about the LPA’s journey to APO and the rewards that come with accreditation here. For information on the APO process and requirements, visit IPMI’s site.

 

The Value of Internal Champions

By Isaiah Mouw, CAPP

Each year, we at Citizens Parking are tasked with outlining three goals for our department along with three personal goals. For 2018, we added a mammoth goal for our division we knew would strengthen our internal policies and procedures and provide a competitive advantage to separate us from other companies. That mammoth goal we outlined was to have our company become Accredited Parking Organization (APO) certified.

The APO program was established to set industry standards that develop, ensure, and support a high level of professionalism and competency in parking management. To earn APO, applicant organizations work with third-party reviewers to organize and present evidence of accomplishment of more than 250 criteria across 14 categories, represented by about 10 different departments in our company, including human resources, finance, operations, and information technology. In order for us to get buy-in from these different departments, we had to have commitment from the top. Our president, Bijan Eghtedari, was very supportive and recommended we identify internal champions from each department to help meet the 250 criteria items.

Investment banker Paul Weinstein wrote about internal champions in an article in the Harvard Business Review. He says all internal champions possess credibility, connections, company intelligence, and motivation. We met with department heads to identify internal champions who possessed these traits. Their recommendations were spot-on. According to Weinstein’s article, internal champions are motivated by innovation, advantage, advancement, respect, and order. Our internal champions were indeed motivated by these factors, which made it easy to pitch them on the APO due diligence process.

Once we had our team of internal champions in place, the rest of the process was easy. Each team member was in charge of a section and they were self-motivated to provide the backup needed to meet each criterion item. After about 14 weeks with a check-in call once per week, the team had each of their sections done and we were ready to submit to IPMI.

The value of internal champions, as we learned, is instrumental to institutional success and project management.

Isaiah Mouw, CAPP, is vice president, municipal operations, with Citizens-Lanier Holdings.