Frontline

A Guide to Parking

IPI’s mission to advance the parking profession manifests in a number of ways – through top-notch education, certification and accreditation, and connecting our community through the conference and expo and now online through Forum.    Publications are another hallmark program of our organization; take a look through this magazine and the Read More »

Forum, IPI’s New Online Community

Forum is an online community that gives members a powerful new way to access and share parking, transportation, and mobility-industry information and on-the-job experiences. IPI members can log in and join vibrant discussions, gain others’ perspectives on questions and challenges, access a robust, online library of member knowledge and resources, Read More »

On the Go

On the Go Mobile payments gain momentum in the parking industry.  The parking industry has greatly evolved in recent years with the introduction of new and better technologies. Even well into the 1990s, some parking garages used cigar boxes to accept payments—consumers simply dropped cash into the box and parked Read More »

Battening Down

Battening Down One way to deal with the unpredictable costs of winter weather.   Believe it or not, snow and ice are right around the corner. The volatility of the past several winters, from mild temperatures to record snowfall, has complicated the already difficult task of budgeting during the winter months. This Read More »

Safer Shuttles

Safer Shuttles Do you know the rules and regulations governing shuttle operations? How to comply and minimize your risk.  T he Federal Motor Carrier Safety Administration (FMCSA), the governing arm concerning commercial transportation regulations, last year collected fines for shuttle infractions in excess of $33 million from different transit agencies around the U.S. Read More »

Stranger in a Strange Land

Stranger in a Strange Land What happens when a seasoned parking planner becomes a frontline intern? (Hint: It’s half fabulous and half hilarious.)   You know, sometimes it’s just interesting to hear how other people perceive you. That’s how this all started—I was sitting around with some of my favorite Southwestern parking Read More »

White House Calling

White House Calling The unique challenges posed to parking professionals when the president and friends pay a visit.  While presidential politics is consuming the news across the U.S. this year, it’s always a focal point of life here in the Washington, D.C., metropolitan area. Many sites around the region serve Read More »

I Don’t Know Anything

By Brett Wood, PE, CAPP “You don’t know ANYTHING.” That’s how this all started. Innocently enough, in conversation with someone I considered a friend, I was told that I didn’t know anything about parking operations. In a few breaths, a challenge was thrown out and quickly accepted. I, the parking Read More »

Three Tenets of Great Customer Service

By Kim Fernandez Grab an item of clothing out of my closet and there’s a better-than-average chance its label will read L.L. Bean. T-shirts to dresses to shoes (even my summer flip-flops), the legendary green and white label is a staple of my wardrobe. It’s not that Bean’s more stylish Read More »

Lost & Found: Would Your Staff Rate as Highly as Rodney?

By Helen Sullivan, APR, Fellow PRSA I lost my wallet in a parking garage. Of course I didn’t know I lost my wallet in a parking garage at first. First I was just faced with that awful realization that this situation was going to be a royal pain in the Read More »