Education & Training

Sweating the Small Stuff

By Ron Fuller, CAPP You probably recall an old familiar adage, “Don’t sweat the small stuff.” Richard Carlson wrote a book, “Don’t Sweat the Small Stuff … and It’s All Small Stuff”. I understand the premise of the book and the old adage, but in our world of parking and Read More »

The Immeasurable Value of Pursuing Employee Feedback

By Maria Irshad, CAPP Last year, a few team members approached me to express concern relative to their jobs. This is not new: I have an open-door policy and always want to make sure that anyone can approach me when they have something on their mind. Sometimes the concerns are Read More »

Philadelphia’s Road to APO

By Scott Petri IN JANUARY 2018, I was hired as executive director of the Philadelphia Parking Authority (PPA). As with any new position, it takes a little time to learn about the strengths and weaknesses of an organization. Because of external factors and, of course, my own desire to learn Read More »

Leadership vs. Management: The Difference Is Ethics

By Cindy Campbell BEFORE JOINING THE STAFF AT IPI, I spent more than three decades working on a university campus. Over the years I learned about manage­ment style and technique from a wide range of managers and supervisors. I paid attention to the way they interacted with peers, subordinates, and Read More »

Making the Most of a Campus Transformation

By Doug Mayhew, CAPP Colorado State University (CSU) is building for success. The physical environment around campus has changed more than the Colorado seasons. The university has seen unprecedented growth in both campus infrastructure and attendance and, with the goal of being a 35,000-student campus by 2020, has invested $1.4 Read More »


Understanding and successfully managing multiple generations of team members in the parking workplace. By Scott Lesnick SEVERAL YEARS AGO, I BECAME UNPOPULAR. Yes, I did what I always do. I stirred things up. This time it was the generational pot. Five years ago, “millennial” was a bad word. Five years Read More »

Caffeine, Attitude, and Dressing for the Job You Want

By Cindy Campbell I’M NOT MUCH OF A MORNING PERSON. If you know me, you can appre­ciate what an understatement this is. On a recent business trip, my schedule required me to rise and shine several hours earlier than normal. It was 5 a.m. when I stumbled into the hotel Read More »

Moving from Where You Are to Where You Need to Be

By Julius E. Rhodes, SPHR THERE IS A FAMOUS ROLL­ING STONES SONG that says, “You can’t always get what you want, but if you try sometimes, you find you get what you need.” This song made me think about how we must take an opportunity to examine the differences between Read More »

Parking Guidance and the Journey

By Michael Drow, CAPP; Blake Laufer, CAPP; and Michael Civitelli SALLY NEEDS TO BE AT HER DESTINATION in 55 minutes and she’s never been there before. Does she take mass transit? Ride-share? Or does she drive—and park? Whether attending a downtown meeting, connecting with friends for a concert, or making Read More »

Let’s Change the World’s Perception of Parking

By Bill Smith, APR Is there anything people complain about as much as parking? They complain they have to pay for it. Or when they can’t find any. Or when they can’t park for as long as they want to. Or when the space they found isn’t convenient enough. I Read More »