Education & Training

Planning for the Short Term

Industry experts talk about their strategies for sustainability and efficiency. Compiled by Rachel Yoka, CAPP, LEED AP BD+C 17-12 planning for the short term EVERY ASPECT of garage planning, design, construction, and operation has sustainability effects. The choices we make affect the triple bottom line of people, planet, and profit—but Read More »


By Ron Steedley, CAPP, MEd Bike share used to be an “if” but now it appears to be a “when.” We need to plan, prepare, and be ready to roll out this mobility option in our jurisdictions when vendors come knocking. As transportation professionals, we already know bike share is Read More »

Going Green: How parking can become a part of the global green infrastructure

By Sarah Stanley AS THE WORLD’S LARGEST CAR MARKET, China is making significant moves to spur the growth of electric vehicles (EVs). The Chinese government announced this past fall that it will be moving toward banning the sale and production of fossil fuel vehicles. China is not the first to Read More »

IPMI Professional Development Video Series

Moving Forward is IPMI’s monthly professional development newsletter, highlighting educational opportunities and professional development tools and advice. Each newsletter features a new professional development video.

The Non-Linear Journey of Professional Development

By Rachel Yoka, CAPP, LEED AP BD+C, WELL AP There is something to be said for learning new things. From a “light” interest in exploring new and wide-ranging topics through books, podcasts, or TED Talks, to the pursuit of a new academic or professional credential, these experiences challenge and change Read More »

SWOT Analysis: A Valuable Tool For Your Program

By Jennifer I. Tougas, CAPP, PhD Director, WKU Parking & Transportation Services, Member, IPMI Board of Directors Our department held a staff retreat last week. It was the first time in a very long time that we had all operating units together for staff development. Given the nature of our Read More »

Online Course: Parksmart Sustainability Solution Series 1: Parking Pricing, Recycling and More

Level: Foundational/basic course. About the course:   The four modules that make up this course are modeled after the first four elements for Section A: Management of the Parksmart Certification Standard.  The modules are parking pricing, shared parking, transportation management association (TMA)/organization (TMO), and recycling program. This course will provide information on what evidence Read More »

Training is Not a One-way Street

by Kathleen Federici, M.Ed. Keeping your skills current is one of the most important ways you can do your job well and remain resilient when faced with the ever-changing demands of the workplace. Training can also prepare you for new opportunities and help you keep your job in a difficult Read More »

Online Course: Dennis Snow Virtual Training: Lessons From Disney

Level: Foundational/basic course About the course: Learn How to Create Magical Customer Service Experiences with Dennis Snow. Based on his 20 years with the Walt Disney World Organization along with many years of consulting with organizations around the world such as the International Parking and Mobility Institute in 2016, Dennis Snow Read More »

Customer Service is a Leadership Issue

By Bill Donovan, PhD, CAPP, Manager, Parking & Transport Services, University of Texas M.D. Anderson Cancer Center Customer service is a leadership issue. Few organizations would dispute the fact that customer service is one of the most important aspects of running a business. Unfortunately, customer service is too often viewed as Read More »