Resources

Seeing Change in a More Flattering Light

By Justin L Grunert, MSM At a recent conference I attended, the speaker said, “Change is hard at first, messy in the middle, and gorgeous at the end.” Just thinking about change, you realize it is always around you. Summer turns into fall. Sunset occurs sooner during the day. Your Read More »

Light Bulbs and Light Bulbs

By Isaiah Mouw, CAPP This year, I worked to make our house a smart home. Our Roomba vacuums our floors. Our Nest controls the temperature. Our speakers and TV are powered by Google Cast. Our light bulbs were swapped out to smart Philips Hue bulbs. Wemo turns lamps on and Read More »

Are You an Effective Administrator? Look in the Mirror

By Jason M. Jones The simple definition of micromanage is to “control every part, however small, of an enterprise or activity.”  Many administrators, including me, are guilty of this more often than we think even if we don’t mean to be this way. We want everything to be perfect but Read More »

At A Glance: Fundamentals of Transportation Demand Management (TDM)

Transportation Demand Management (TDM) can be defined as: Programs, policies, and services that help the traveling public make use of alternatives to driving in single-occupancy vehicles (SOVs) and reducing traffic demand. At A Glance: Fundamentals of Transportation Demand Management (TDM)

Online Course: Dennis Snow Virtual Training: Lessons From Disney

Level: Foundational/basic course About the course: Learn How to Create Magical Customer Service Experiences with Dennis Snow. Based on his 20 years with the Walt Disney World Organization along with many years of consulting with organizations around the world such as the International Parking and Mobility Institute in 2016, Dennis Snow Read More »

Disney, Nordstrom, and Parking

By David M. Feehan I was delighted to read the interview with Lee Cockerell in the November issue of The Parking Professional. I’ve always pointed to Disney as the gold standard when it comes to customer service. And I think every parking manager should take to heart the principles of Read More »

Adaptive Reuse: A Case Study

Adaptive reuse of parking garages has been an industry conversation topic for a few years, but now consumer-facing publications are getting in on the topic. Forbes features a story about the Motor Mart Garage in Boston, which was built more than 90 years ago. While its occupancy numbers are relatively Read More »

“But is it worth it?” The Unseen ROI of Leadership Skills

By Rita Pagan Many organizations spend thousands of dollars on professional development for their employees to master skills they think employees can immediately apply to their job and affect the bottom line. But do they truly understand the benefits of investing in leadership skills? And for more than just leaders? Read More »

San Francisco Nixing Minimum Parking Requirements

San Francisco, whose minimum parking requirements for new developments date to the 1950s, is preparing to do away with them, becoming the first major U.S. city to do that. Legislation introduced this week will do away with requirements for minimum numbers of parking spaces at new developments. City leaders say Read More »

A New Curb Management Assessment

By L. Dennis Burns, CAPP It is hard to keep up with all the new research coming out about curb-lane management! I guess this reinforces the IPMI Emerging Trends survey that ranked curb management as one of the top 10 emerging trends last year. The latest curb lane management assessment Read More »