Resource Search

TOPIC: Education & Training

  • Online Course: Parksmart: An Introduction to Certifying Parking Structures

    Level: Foundational/basic course About the course: This course will introduce the complex relationships among parking, transportation, and sustainability, culminating in the certification of parking structures by exploring the measures described in the Parksmart Certification Standard. Objectives: Identify the relationship between parking, transportation, and sustainability which culminates in the certification of Read More »

  • Online Courses: Federal Emergency Management Agency – Emergency Management Institute

    Introduction to Incident Command System Length: 3 hours, 3 CAPP Points towards application or recertification. Description: CS 100, Introduction to the Incident Command System, introduces the Incident Command System (ICS) and provides the foundation for higher level ICS training. This course describes the history, features and principles, and organizational structure Read More »

  • Online Course: First Observer Plus

    Length of time: 44 minutes. Cost: Free. Credit: 1 CAPP Point towards certification or recertification. Register here to complete the training and receive a TSA certificate at the completion of the training. Description: First Observer Plus is a Department of Homeland Security program, administered by the Transportation Security Administration (TSA) to Read More »

  • Online Course: Transportation Demand Management: Parking Strategies

    Level: Foundational/basic course. About the course:   This course will review Transportation Demand Management strategies with a focus on those involving parking. These strategies will be illustrated using examples from various organizations that have used TDM successfully to improve employee and patron commutes, improve the overall transportation experience, and help mitigate Read More »

  • publications

    Unleashing the Beast

    by Vanessa R. Cummings, CAPP, M.Div. Bringing the BEAST to customer service. The beast is a process for you to put into practice every day, especially in difficult or unusual situations or when someone tries to take you over the limit.  HAVE YOU EVER BEEN PUSHED TO YOUR PARKING LIMIT? Have Read More »

  • publications

    Staying Put

    by Geary Robinson What it means to shelter in place and how to know it’s the right decision during a crisis. In the first grade at Washington Elementary School, Lawton, Okla., the bell rang and our teacher instructed us to leave our classroom, line up in the hallway, turn and face Read More »

  • publications

    More Than Acronyms

    by Mark D. Napier, CAPP Why parking professionals need to understand NIMS and ICS and what each can do in a disaster. It is important for all parking professionals to understand the basic tenants of the National Incident Management System (NIMS) and the Incident Command System (ICS). The fundamentals of Read More »

  • publications

    Parking Safety by Design

    by Khurshid Hoda Crime prevention through environmental design boosts safety with relatively easy steps for both new builds and existing-structure retrofits. SAFETY AND SECURITY are important aspects of operating a successful parking structure. Part of developing an effective parking structure includes helping ensure that design elements support a safe and Read More »

  • publications

    Big Events Big Challenges

    How sport safety and security are greatly enhanced by parking and now, by IPI. SOME OF THE BIGGEST SPECIAL EVENTS IN THE WORLD HAPPEN IN SPORTS, and perhaps nowhere are there more people parking in a compact area at a single time. Sporting events bring unique security challenges, and many Read More »

  • publications

    Two Plain Hamburgers. No Fries.

    by Cindy Campbell Very few of us have ever received specific training on effective listening. My first formal course on the topic came in a workshop about Steven Covey’s book, “The 7 Habits of Highly Effective People.” Covey talks about listening skills, or more appropriately, the lack thereof. One of the Read More »

  • publications

    Experts Needed

    by Pierre Koudelka Why the way your RFPs are written is setting you up for disappointment and what the industry can do about it. As it pertains specifically to parking access and revenue control systems (PARCS), your RFP may not be getting you what you intend. In my career as a manufacturer and consultant of Read More »

  • publications

    Ahead of the Train

    By Robert Ferrin and Brett Wood, PE, CAPP Building a parking program from the ground up.  What if you could build a parking program from scratch? Where would you start? What would your central tenets be? How would you integrate the wealth of knowledge gained by parking professionals during the past Read More »

  • Wow Your Customers

    By Dennis Snow Three keys for delivering great service.  The term “customer service” evokes different images in people’s minds. One image could be that of friendly, smiling, helpful employees who go out of their way to serve you. Or it could be the opposite—indifferent, unfriendly employees who can’t wait for you Read More »

  • IPI Rocks Music City

    By Kim Fernandez This May, the 2016 IPI Conference & Expo offers more than ever before. Nobody knows more about staying in tune than the people of Nashville, Tenn.—Music City, USA. And nobody knows more about staying in tune with parking than IPI, the biggest association of professionals in the industry. Read More »

  • Hold that Post

    by John V. Collins, CAPP What hiring managers say employees and candidates should think about before using social media, even on their own time.  I know I am getting up there in age and have to accept that technology may be starting to pass me by (if you ask my Read More »

  • BECOMING OUTSTANDING

    By Cindy Campbell Customer service is an interesting thing, isn’t it? As with most service industries, it seems as if parking agencies talk about customer service and how to deliver it ad nauseam. We all want to be on the receiving end of superior service delivery, but many still struggle Read More »

  • Watch It!

    By Julius E. Rhodes, SPHR I have have heard it said many times that if there is a choice between what you say and what you do, people will always pay attention to what you do. While I do not disagree with this statement, I would like to add another point of view Read More »

  • Online Article/Quiz Course: Greening Communities through Parking

    Level: Foundation/Basic About the course:  In this article-based course, the participant will learn about the sustainability movement in the parking and transportation industries from thought leaders, develop a foundation level understanding of garage certification, and the relationship to IPI’s Sustainability Framework and LEED.  IPI’s “Framework on Sustainability for Parking Design, Read More »

  • More From our Experts

    We can’t get enough advice and information from IPI’s panel of experts, who answer a question in every issue of The Parking Professional. To catch up on June’s panel, click here, and enjoy these additional nuggets of wisdom that weren’t in that issue. What’s the biggest reason novice parking professionals Read More »

  • What’s What in Parking Technology 2016, Third Edition

    Glossary of nearly 100 parking technology terms and definitions, from Access Control to Yield Management. What’s What in Parking Technology, 2016

  • publications

    Pay, Park, Tweet

    By Chris Blondell Like most working people, those in the parking industry have good days and bad days. You’ve probably been in a situation where you’re having a great day, everyone’s car is parked where it should be, traffic is moving in great order, and then suddenly, a man who’s Read More »

  • publications

    Is Big Data Coming to a Parking Facility Near You

    By Mike Robertson When many industries consider big data, they envision large dollar signs. In certain industries, big data is the magic ingredient for guaranteed success into the future. But how could big data affect the parking industry? Big Data Defined If you are unsure what is meant by big Read More »

  • Kindred Spirits

    By Cindy Campbell I had the pleasure of attending many of the U.S. state and regional parking and transportation conferences this past fall. With the conference season now behind us, I got to thinking about the extent of work and planning it takes to execute a successful conference event. The Read More »

  • Online Course: Foundations of Finance

    Level: Foundational/basic course About the course: The Foundations of Finance course is an interactive course where you are selected to work for the City of Park.  The City of Park needs another 1000 parking space structure built before a new super shopping center opens. The anticipated cost is between 20 Read More »

  • CAPP Online Practice Exam

    Why CAPP? Increased knowledge and certification leads to better performance, visibility, opportunities, and jobs. In an increasingly complex and highly-specialized working environment, accredited credentials are very important. For many career-minded professionals, certification is often the answer to convincing potential employers that they can do the job and do it successfully. Read More »

  • IPI Online Learning Earns GBCI Credit

    IPI’s online catalog is expanding by leaps and bounds, and now we have a new feather in our cap. Sustainability in Parking, one of our most popular online learning courses, now qualifies for two valuable GBCI credits toward maintaining LEED AP and LEED GA credentials, and is featured in the Read More »

  • Experts Needed

    Why the way your RFPs are written is setting you up for disappointment and what the industry can do about it. By Pierre Koudelka As it pertains specifically to parking access and revenue control systems (PARCS), your RFP may not be getting you what you intend. In my career as Read More »

  • Predicting the Future of Work

    By Kathleen Laney Our lives today are dramatically different than 10 or 20 years ago, especially when it comes to work. Advances in technology and artificial intelligence, the spread of digital interconnectivity, and increases in automation and robotic dexterity have fundamentally changed work for both the employer and employee. These Read More »

  • Parking Management – The Next Level: Volume 2 in the Parking 101 Series

    The International Parking Institute is pleased to present the second publication in the Parking 101 Series, PARKING MANAGEMENT – THE NEXT LEVEL. This publication is designed to serve as a continuation and deeper exploration of basic topics covered in the first publication, PARKING 101 – A PARKING PRIMER. This publication Read More »

  • Parking 101 – A Parking Primer: A Publication of the International Parking Institute (The Parking 101 Series)

    The International Parking Institute is pleased to provide this handbook, PARKING 101 — A Parking Primer. It is designed to serve as a “first source” for those faced with an unfamiliar parking issue. This handbook is also designed to provide the user basic information on a wide variety of topics Read More »

  • Parksmart Advisor Training Offers GBCI Credits, New Dates Announced

    IPI, as an approved USGBC Education Provider, now offers LEED-accredited professionals valuable continuing education credits to maintain their LEED AP and LEED GA credentials. Parksmart Advisor Training (formerly Green Garage Assessor) now offers GBCI credit for LEED accredited professionals for 7 CE Hour(s). Attend a Parksmart Advisor Training course today: Read More »

  • Fifty Shades of Blue

    By Casey Jones, CAPP Last year, I traveled about 130,000 miles. My work takes me to all kinds of places and I have the chance to be in lots of different airports along the way. There are also a few I travel to and through more frequently–DEN, SFO, ORD, and Read More »

  • Perhaps You Don’t Know Who I Am

    By Cindy Campbell Having spent three decades of my professional life working in a campus environment, I came to recognize the sights and sounds of customer entitlement. Several years ago, I made the assumption that campus parking programs had the corner on the “I’m kind of a big deal” mindset. Read More »

  • IPI Webinar: Big Data

    Recorded on January 21, 2015 (60 minutes) Big Data There is big data in parking!  Parking operation systems generate data.  Proponents of big data believe that there are relationships in the data that offer tell-tale signs of how your operation is performing. Big Data in parking aims to bring all systems Read More »

  • IPI Webinar: EVs and DOE’s Workplace Charging Challenge

    Recorded on February 25, 2015 (60 minutes) EVs and DOE’s Workplace Charging Challenge When it comes to parking, employers and facility managers are working together to make plug-in electric vehicle (PEV) charging stations the next bike racks. Parking providers that offer charging to workplaces can have a competitive advantage when attracting Read More »

  • IPI Webinar: Recovering Outstanding Debt Strategies

    Recorded on March 25, 2015 (60 minutes) Recovering Outstanding Debt Strategies The Hartford Parking Authority (HPA) moved to a fully-integrated distributed parking citation information management system (PCIMS). The new PCIMS provides the HPA with a means to increase in net on-street parking revenues $393,903 over the forecasted budget. Examine how the Read More »

  • IPI Webinar: TDM Case Study: Seattle Children’s Hospital

    Recorded on April 15, 2015 (60 minutes) TDM Case Study: Seattle Children’s Hospital This webinar will explore Seattle Children’s Hospital’s transportation strategic plans and the role Luum plays as the underlying technology platform supporting these parking/shuttle/commuter initiative. Presenters: Tyler Simpson is co-founder and Chief Technology Officer for Luum.  As CTO his responsibilities Read More »

  • IPI Webinar: Airport Parking: Repair and Maintenance While Structures are in Use

    Recorded on May 20, 2015 (60 minutes) Airport Parking: Repair and Maintenance While Structures are in Use This webinar outlines the best practices based on survey of 12 U.S. airports. Based on the findings, critical factors are examined for undertaking an effective repair and maintenance program for airport parking structures while Read More »

  • IPI Webinar: Emergency & Disaster Preparation

    Recorded on June 17, 2015 (60 minutes) Emergency & Disaster Preparation Parking and transportation professionals go to work every day knowing that at any moment an emergency could turn things upside-down. As parking and transportation professionals charged with the safety and welfare of our customers and stakeholders, we have only one Read More »

  • IPI Webinar: Payment Systems: Countdown to EMV Chip Technology Rollout

    Recorded on July 15, 2015 (60 minutes) Payment Systems: Countdown to EMV Chip Technology Rollout Europay, MasterCard, and Visa EMV is coming to the United States. The effect on credit card processing is significant across the entire payments infrastructure: including payments practices in the parking industry.  By November of 2015, our Read More »

  • IPI Webinar: Developing a Strategic Plan for Your Parking Operation

    Recorded on August 19, 2015 (60 minutes) Developing a Strategic Plan for Your Parking Operation In 2014, IPI partnered with Governing Magazine to create a survey that identified top trends in parking and transportation. According to the magazine’s membership – which consists of key municipal leadership and staff – “Developing a Read More »

  • IPI Webinar: Chinatown, D.C. Case Study: Multimodal Value Pricing Pilot and Curbside Management

    Recorded on September 16, 2015 (60 minutes) Chinatown, D.C. Case Study: Multimodal Value Pricing Pilot and Curbside Management In this webinar you will learn interesting information about what is going on with the launch of the Chinatown Multimodal Value Pricing Pilot and some data-based approach to curbside management. In this webinar, Read More »

  • IPI Webinar: Parking Construction: New Technology, Innovation, Practices and Delivery

    Recorded on October 21, 2015 (60 minutes) Parking Construction: New Technology, Innovation, Practices and Delivery How a project will be designed and constructed, or the project delivery method are critical considerations made by every owner embarking on a construction project. With a variety of delivery methods in use today, it is Read More »

  • IPI Webinar: Innovation in Municipal Operations — Government at Its Best

    Recorded on November 18, 2015 (60 minutes) Innovation in Municipal Operations-Government at Its Best Parking has changed radically in the last few years, and many municipal operations have been at the forefront of that change.  This webinar will feature an experienced panel of presenters from the government sector, and discuss how Read More »

  • Online Course: Sustainability in Parking and Transportation

    Level: Foundational/basic course About the course: Sustainability in Parking and Transportation defines how the parking industry works with the triple bottom line of people, planet, and profit. The course includes decisions, actions, and impacts on parking design, facilities, and operations based on IPI’s Framework on Sustainability and the United States Read More »

  • Online Course: On-Street Parking Regulations and Maintenance

    Level: Foundational/basic course About the course: Managing the supply of on-street parking is a tough challenge that faces municipalities. One of a city’s major functions is to support economic development by helping to ensure sufficient parking exists near major destinations. In this course you will learn about the different types Read More »

  • Online Course: Conflict Resolution

    Level: Foundational/basic course About the course: Conflicts are inevitable for anyone who deals with customers, colleagues, or teams. Understanding how personal communication and conflict styles can be tailored for more beneficial outcomes is key. Starting with a self-assessment, this course identifies stages of group development and sources of workplace conflict Read More »

  • Online Course: Customer Service

    Level: Foundational/basic course About the course: What defines good customer service? It may sound simple, but it’s all about skills, including active listening, positively reframing customer words, understanding nonverbal behaviors, and specific communication techniques. This course is designed for frontline parking personnel and their managers, this one-hour course can revolutionize Read More »

  • Online Course: Technology Trends in Parking (Version 2.0)

    Level: Foundational/basic course About the course:   This course is intended to educate decision makers about technology trends in the parking industry. This includes managers and directors of parking operations; parking facility operators; team leaders; or others who are familiar with technological elements of a parking operation. The knowledge gained through Read More »

  • Online Course: Parking Enforcement

    Level: Foundational/basic course About the course: Designed for new and experienced parking enforcement officers and other interested parking professionals, this course addresses the myriad situations, duties, and technologies encountered on the job. It covers the basics every parking enforcement officer should know, including parking ordinances, regulations, violation adjudication, and stakeholder Read More »

  • Online Course: Introduction to Parking

    Level:  Foundational/basic course About the course:  Introduction to Parking is a perfect way to acquaint newly-hired parking professionals with the industry and its unique characteristics. This course offers a complete introduction to parking enforcement, on- and off-street parking, revenue control, safety and security, communications, and customer service, to build a Read More »

  • On-Site Training: Conflict Resolution

    Course Description Conflict is an inevitable part of human relationships. Conflict resolution training focuses on the particularly challenging area of attitudes and values. During the course, participants will: • Examine the four sources of workplace conflict, • Discuss personal conflict styles and complete a brief assessment regarding motivations, • Review Read More »

  • On-Site Training: Customer Service

    Course Description Customer Service experts have long agreed that community relations training needs to focus on attitudes and values. The true challenge is to find out those factors — personal and organizational — that get in the way of employee performance and inhibit their effectiveness. IPI’s Customer Service course increases Read More »

  • Industria del Estacionamiento – Winter 2016, Volume 1

    Industria del Estacionamiento, launched in January 2016, is IPI’s Spanish-language magazine, bringing news, trends, case studies, and analysis to Spanish-speaking parking professionals with a focus on Mexico and Latin America. Each biennial issue of the electronic magazine includes a note from IPI and four to six features, incorporating original content Read More »

  • Don’t Forget the Kids

    By Stasha Echols As we hit the middle of the year and temperatures start climbing, we have vacations and cookouts and summer fun on our minds. Along with the summer fun comes the summer heat, and with the summer heat come stories of children and pets being left in hot Read More »

  • Inspiration Galore

    Looking for inspiration? The 16 winners of IPI’s second annual Parking Matters® Marketing & Communications Awards will get your creative juices flowing. You’ll find ideas you can adapt to your own organization that help advance the parking profession, educate audiences about the value of parking expertise, communicate about parking and Read More »

  • Shining Stars

    By Larry Cohen, CAPP, and Gary Means, CAPP You’re about to meet a parking services officer with a characteristically friendly smile who is well-known for her high level of service; an excellent leader and respected supervisor who keeps his team motivated to do its best; a municipal authority whose independent Read More »

  • Form and Function

    By Tracey Bruch, CAPP, and Anderson Moore Lots of people don’t think “gorgeous” when they think “parking.” Members of IPI know they should because the parking lots and garages currently under construction and being renovated are often things of beauty, offering amenities and aesthetics to their communities and often serving Read More »

  • National Guidelines A Green Idea

    By Paul Wessel I was struck when reading “In Sickness and In Health,” Christina Onesirosan Martinez’s April Parking Matters® Blog (blog.parking.org) post, that Britain’s Department of Health had issued comprehensive parking guidelines. It’s hard to imagine the U.S. National Institutes of Health or Centers for Medicare and Medicaid Services doing Read More »

  • Autonomous Vehicles and Parking

    By Mike Robertson Slightly more than 100 years ago, our daily transportation mode began to shift from horsepower (the literal kind) to the internal combustion engine, ultimately providing us with the freedom to travel in a way that could not have been imagined. Self-driving vehicles (or autonomous vehicles) have the Read More »

  • Greening the Walls

    By Vicki Lee Parking structures haven’t traditionally been viewed as things of beauty; historically, they’ve been thought of as dull, gray, and packed with vehicles that emit pollutants. An increasingly popular solution to this challenge has been to cover parking garages’ façades with living green walls. Green walls, also known Read More »

  • EVs Everywhere

    By Sarah Olexsak When it comes to parking, employers and facility managers are working together to make plug-in electric vehicle (PEV) charging stations the next bike racks. Parking providers that offer charging to workplaces can have a competitive advantage when attracting clients in ­cutting-edge industries. Employers have long recognized that Read More »

  • Lots of Greening

    By Brian McKelligett The city of Fort Lauderdale, Fla., recently completed an almost one-year renovation of its very popular and recently renamed Cox’s Landing 15th Street Boat Launch. This launch facility has long been popular with boaters thanks to its easy access to the ocean. The city estimates that more Read More »

  • Making a LEEP

    By Michael Myer There’s no doubt about it: Parking facility lighting has come a long way in recent years, saving energy, money, and nearly countless resources. Thanks to a new campaign and awards program, it’s taking a giant LEEP and hopes to achieve more than 500 million square feet of Read More »

  • Making the Garage Green in Every Way

    By Brian Shaw, CAPP I recently started working for Stanford University as its director of parking and transportation services. Stanford is known as one of the leading sustainable universities in the country, and a number of ranking and recognition programs have given the university high marks for its sustainability programs Read More »

  • The Right Moment

    By Phill Schragal When it comes to independent parking operators, owners, and property managers often adhere to the old adage, “If it’s not broken, don’t fix it.” However, when assessing the bottom-line performance of an operator, it makes sense to take a closer look every now and then—“broken” can be Read More »

  • Bigger in Texas

    By Peter Caporale Shine your boots and pack your bags—the International Parking Institute (IPI) is going to Texas and looking forward to a rip-roaring four days with thousands of professionals from all segments of the industry, ready for networking, education, and some great fun! The 2014 IPI Conference & Expo Read More »

  • INTRODUCING PAID PARKING

    By Cristina Lynn The introduction of paid parking is complex, and owners and managers justifiably worry about public reaction. Embarking on a paid parking exercise may be motivated by a range of issues such as: The parking facility is being abused by commuters and other drivers who are not visiting Read More »

  • 2012 IPI Conference & Expo

    There’s a reason the IPI Conference & Expo is the largest parking-specific event in the world: with top-notch educational events, a huge Expo filled with the latest products and services, speakers like no other event, and unparalleled networking opportunities, it is the place to be for parking professionals. TPP-2012-08-2012 IPI Read More »

  • And the Winners Are…

    By Michael Myer and Marye Hefty In 2015, 18 organizations won Phase II Lighting Energy Efficiency in Parking (LEEP) Campaign awards by saving an average 60 percent in parking lighting energy. Since LEEP was launched in 2012, award winners have achieved 200 million square feet of high-efficiency-lighting parking for combined Read More »

  • The Country’s Greenest Conference

    By JC Porter, CAPP I recently returned from the Pac-12 Conference and am declaring it the greenest conference in the nation. I am certain there will be those who will disagree with my declaration, but after reading about the many accomplishments of Pac-12 schools, I invite dissenters to follow up Read More »

  • The Americans with Disabilities Act (ADA) and Parking

    By William F. Kavanagh, AIA A ccessible parking requirements are fairly straightforward and easy to comply with if you understand what all of the applicable requirements are for a given garage location. This article will focus on some of the basic accessible parking requirements of the Americans with Disabilities Act Read More »

  • Giving Drivers A Pass

    By Tyler Johnson Our vision as municipal employees is to make Boise, Idaho, the most livable city in the country. Part of making a city “livable” means encouraging visitors to return for subsequent visits, send their children to college in town, or even call our home their home at some Read More »

  • Our Role in Ending Distracted Driving

    By Patrick Wells Earlier this year, I co-chaired a large regional golf outing in Central Ohio. Our beneficiary was Dom Tiberi, a local sports broadcaster who lost his 21-year-old daughter to a distracted driving incident. I listened to the pain behind the situation and the alarming statistics: 20 to 30 Read More »

  • Big Picture

    By Mike Martindill and Mitch Skyer Georgia Regents University Augusta (GRU) is a ­newly-formed consolidation of two long standing universities: the Medical College of Georgia and Augusta State University. The schools are only a few miles apart in Augusta and were two of eight the Georgia Board of Regents elected Read More »

  • A Five-Year Approach to Protecting Your Parking Investment

    By John Dorsett, AICP You have a lot invested in your parking assets. Parking can be capital intensive and represents a significant investment for owners. In light of this, it’s remarkable how often parking owners take a set-it-and-forget-it approach to their parking assets. How can owners ensure their parking is Read More »

  • It’s Chip Time – Are You Ready

    By Randy Vanderhoof Merchants of all kinds are now fully immersed in the process of migrating to Europay MasterCard Visa (EMV) chip-based payments, and the U.S. parking industry plays a large role in that transition. In many places, customers are already used to paying for parking with credit and debit Read More »

  • The 2015 IPI Conference & Expo Sets Records, Makes History

    Were you in Las Vegas this summer? More than 3,200 parking professionals landed at the Mandalay Bay in late June for the biggest and best conference and expo in the industry, and the 2015 IPI Conference & Expo delivered. More than 250 exhibitors in a hall the size of three Read More »

  • Extra Points

    By Kim Fernandez If you’ve ever had your car valet parked in Spartanburg, S.C., and thought the guy behind the wheel—the one with the big smile and friendly greeting who hustled a little bit more than usual to get you where you were going—looked vaguely familiar, you probably saw him Read More »

  • How to Speak Parking Matters (Spanish)

    How to Speak Parking Matters (Spanish)

  • How to Speak Parking Matters

    How To Speak Parking Matters

  • Inside Your Cloud-Based LMS by Kathleen Federici

    Inside Your Cloud-Based LMS

  • IPI’s Parking Matters Program Turns 5

    By Michele Ostrove Anyone who has been in the parking industry for more than five years has witnessed some profound changes, but perhaps none more remarkable than the the way it is regarded by others. As the International Parking Institute’s (IPI’s) 2015 Emerging Trends in Parking survey recently confirmed, nearly Read More »

  • Saving Lives

    By Larry J. Cohen, CAPP This is the story I never wanted to write. I have published many stories over the years but fought the urge to share my experiences on a topic we would hope to never encounter as parking professionals: dealing with a suicide from one of our Read More »

  • What’s Love Got to Do with It

    By Julius E. Rhodes, SPHR I once heard someone say that people long for the good old days and that for our children, these are the good old days. It’s true—most of us remember with great fondness our childhoods and the things we did to make those times special. Recently, Read More »

  • No Decal, No Hang Tag, No Problem

    By Vicky Gagliano, LEED AP I remember those days during college when I waited in line for more than an hour at the parking office/trailer to pay for and pick up a parking decal. They gave me a plastic card with suction cups that I could use to display the Read More »

  • Releasing the Parking Brake

    By L. Dennis Burns, CAPP, and Josh Kavanagh, MBA, CAPP Parking has come a long way as an industry. We were once the back-door experience located at the front door of business. As such, our goal was often little more than to be a non-event, removing the drag on commerce Read More »

  • Big Analytics & Business Strategy

    By Soumya S. Dey, P.E., PMP; Benito O. Pérez, AICP; and Cliff Wickstrum Big data is an evolving term that describes any voluminous amount of structured, semi-structured, or unstructured data that has the potential to be mined for valuable information. Although big data does not refer to any specific quantity, Read More »

  • Placemaking and Parking

    By Isaiah Mouw, CAPP and Brent Matthews, CAPP In the 1950s and ’60s the City of Chattanooga, Tenn., was one of the leading manufacturing cities in the U.S. With that success came the typical unintended consequences for a manufacturing city: pollution, smog, and ugly industrial plants. In 1969, network news Read More »

  • Mentoring the Next Generation of Parking Professionals

    By Deara M. Person, CAPP It only takes a moment to look back at the history of the parking industry to see numerous reasons why it is important to keep reaching, teaching, and developing young adults to take over the business of parking. John Crosby wrote, “Mentoring is a brain Read More »

  • Constant Change

    By Colleen M. Niese Never before has the parking industry had readily available big data to exploit its parking revenues and space utilization. With the help of a number of emerging tech partners, we can now analyze our parking customers in a number of different ways and cater to their Read More »

  • THE BIG PICTURE

    By John W. Martin All of us will spend the rest of our lives in the future. Understanding what’s ahead and what it means has tremendous value, not only to you as individuals, but to your companies and even the entire parking industry. What’s the best pathway for your career? Read More »

  • Viva Las Vegas!

    By Kim Fernandez Viva parking! The world’s largest gathering of parking professionals will be held next month, and if you haven’t made your reservations for the 2015 IPI Conference & Expo in Las Vegas, it’s time to claim your space, reserve your hotel room, book your tickets, and block off Read More »

  • Guarantee Yourself a Win!

    By now, you know the 2015 IPI Conference & Expo, June 29–July 2 in Las Vegas, will be the parking industry’s biggest and best event, offering more professional development, hands-on product and technology experience, and networking (oh, the networking!) than ever before. What’s on tap? A few highlights: 225 exhibitors Read More »

  • Jurassic Parking

    By Duke Hanson While a lot of people take parking for granted, the one thing I’ve learned in my 35-year career in the business is that you can never stop learning. And while registering for the 2015 IPI Conference & Expo (my 22nd annual), I was pulled back to the Read More »

  • A New Evaluation Criterion For Parking Equipment

    By Vicki Pero, SPRH Not so long ago when an organization considered facility parking equipment for purchase, there were three common areas of consideration: ease of use, durability, and revenue control and reporting. Like many other things in our industry, the criteria have expanded in recent years to include a Read More »

  • Five Key Drivers for Financial and Sustainable Success

    By Daniel Ciarcia Most of us are keenly aware of the changing global climate and resulting critical environmental challenges. A recent Yale University study reported that 87 percent of Americans believe mankind is more (or at least equally as) responsible for climate change than natural events. We agree on the Read More »

  • When The Customer Hears…

    By V. Ann Paulins, PhD, and Teresa Trussell, CAPP As parking administrators know, developing a workforce of customer service providers who are committed to building a valuable parking brand for the organization can be a big challenge. Our employees have an enormous responsibility in building a positive image for parking Read More »

  • Simple Fixes

    By Ron Steedly, CAPP, MEd, LCI Let’s face it: Bicycle transportation on a college campus is essential. No matter if the campus is 5,200 acres like Texas A&M University (10th in the nation in overall acres) with nearly 56,000 students or 14 acres like Thomas More College of Liberal Arts Read More »

  • Invaluable Resource

    By Douglas Holmes, CAPP Long before we all embraced Twitter, Facebook, MySpace, Skype, LinkedIn, Instagram, Flickr, the World Wide Web, or even Google, there was CPARK-L, a parking-specific email list. CPARK-L was created out of my selfish desire to obtain information to help me do my job but also to Read More »

  • Boosting Credit Security

    By Randy Vanderhoof The U.S. is more than three years into its migration to Europay MasterCard Visa (EMV) chip payments, and 2015 is expected to be a year of great progress. Last year, there were approximately 120 million chip cards in the market, and this number is expected to leap Read More »

  • Marketing Green Parking in the Social Media Age

    By Megan Leinart, LEED AP BD+C The year 2015 will be a pivotal milestone in the history (and future) of green and sustainable parking. At the 2015 IPI Conference & Expo in Las Vegas, June 29–July 2, IPI and the Green Parking Council (GPC, an affiliate of IPI) will present Read More »

  • Parking as Public Policy Priority

    By Perry Eggleston, CAPP For years, we’ve heard the joke, “What does parking policy have in common with jumbo shrimp? Some experts say both are oxymorons.” Historically speaking, parking planning was left to the urban planner, who used antiquated space ratios to determine parking requirements for new construction projects. When Read More »

  • Making The Most

    By Ryan Baker and Chris Chettle, CAPP There’s been a shift in parking technology adoption in recent years. Where single-space meters and gated systems once monopolized the parking landscape, both public and private parking operators are now realizing the benefits of multi-space parking pay stations. This technology offers the flexibility Read More »

  • Big Progress in Big Data

    By Michael Drow, CAPP; Peter Lange; and Blake Laufer, CAPP The parking industry has access to more data today than ever before, and the amount of data collected is growing quickly and exponentially. We generate incredible amounts of data from a variety of sources, including space availability tools, meter and Read More »

  • People the Trio’s Overlooked Segment

    By J.C. Porter, CAPP We all have a good idea of what sustainability means in regard to the planet and how it can affect the bottom line (profit), but people seem to fall into a gray area of our understanding. Providing great customer service is something everyone strives to achieve. Read More »

  • SANDAG Parking Management Toolbox

    By Antoinette Meier, AICP, Marisa Mangan, and Brett Wood, CAPP For cities well-staffed and versed in all things parking, it may seem easy: Assess the problem, apply the solution, and keep moving along. But what about communities or towns who have never even considered the benefits or impacts of parking Read More »

  • Starting On The Right Foot

    By Casey Wagner, PE When I first set out to choose a career, I didn’t picture myself as a parking professional. In fact, as a college student in 1993, I probably didn’t even realize that there was such a thing. But more than 20 years later, I’m a confirmed parking Read More »

  • The Two Tier Solution

    By Donald Shoup and Fernando Torres-Gil Almost everyone can tell an anecdote about disabled placard abuse. One of mine stems from a visit to the California capitol building in Sacramento. After noticing that cars with disabled placards occupied almost all the metered curb spaces surrounding the Capitol, I talked to Read More »

  • Reset Your Marketing in the New Year

    By Bill Smith Don’t you hate New Year’s resolution articles? Now that the calendar has changed over, experts are climbing over each other to offer top 10 lists about how to run your organization better, blogs are full of pithy entries with Father Time references, and social media outlets are Read More »

  • Greening the Air(ports)

    By Michael Cramer I spent a recent drive to the airport thinking about how to write a column on airport operations with a sustainability angle. It’s a challenge because my 30-year career has been in class-A office tower, and while I’m sure airports have lots of sustainability programs, I don’t Read More »

  • Really Ride Sharing

    By Josh Kavanagh, CAPP Transportation options are expanding rapidly in communities across the United States, and that’s a good thing; expanding choice is good for consumers and can spur innovation and economic development. However, when those choices come in the form of disruptive technologies and business models, they create unique Read More »

  • Pricing Prominence

    By Rachel Weinberger, PhD; Amy H. Auchincloss, PhD, MPH; and Semra Aytur, PhD, MPH Off-street parking prices—not meter prices, fines, or time limits—appear to affect whether people drive or use transit. Parking supply and cost may influence how often people choose to use public transit, but without large-scale data, little Read More »

  • Stepping It Up

    By Nima Chhay, Sean Laraway, Susan Snycerski, and Marjorie Freedman The Centers for Disease Control and Prevention (CDC) report that more than one-third of adult Americans are obese, which threatens their health and costs our nation $147 billion in health costs annually. As members of a university community, we are Read More »

  • Real Numbers

    By Jay Primus The San Francisco Municipal Transportation Agency (SFMTA) manages San Francisco’s parking, but for many years couldn’t answer a simple question: how many parking spaces are there in the city? We weren’t alone; to the best of our knowledge, no other major city can accurately answer this question. Read More »

  • Garage Ventilation Options Improve

    By Frank Nagle One of the major sources of energy consumption and operational cost for an enclosed garage is the mechanical ventilation system. Indeed, as much as two-thirds of the monthly/annual energy bill can be attributed to ventilation costs for garage operators running their properties’ garage fans in accordance with Read More »

  • Student Smarts

    By Charnae Sanders As is true on college campuses across the nation, parking has been and continues to be a big issue among students at Central Michigan University (CMU). With limited parking and a large student population, problems are expected to arise. Student Government Association (SGA) President Chuck Mahone says Read More »

  • Looking Into The Crystal Ball

    By Bill Smith, APR The installation of the original parking meter in Oklahoma City in 1935 represented the first time a technology was introduced to improve parking management. But we can hardly call that the dawn of parking’s Technology Age. After all, the parking meter served as the zenith of Read More »

  • Placemaking Defined and Redefined

    By J.C. Porter The Green Garage Certification Standard was recently released, and with it, parking professionals were introduced to a new language that may be unfamiliar to some. If you have not yet had a chance to purchase the new certification standard, I highly recommend you do so through the Read More »

  • Not Just Cars Anymore

    By Joe Balskus As a transportation engineer and being relatively new to parking in the last decade, I have learned that the worlds of parking and mobility are merging into a new paradigm. Mobility includes parking but is not defined by it. The principles of Complete Streets are mainstream, and Read More »

  • Utility Meets Beauty

    By Wendy DeCapite According to the U.S. Census Bureau, there are more than 105 million commercial parking spaces in the U.S. As cities grow more crowded and new businesses emerge in the suburbs, the need for parking garages has increased. Despite its status as a functional necessity, the parking garage Read More »

  • Success On Two Wheels

    By Holly Parker As a practitioner in the specialized profession of higher-ed sustainable transportation for more than 13 years, I can confidently say that I looked for the perfect bikeshare solution for a university campus for about a dozen years. Anyone who sees bikesharing as the economical, scalable, and emission-free Read More »

  • Closing the Gap

    By David Hill, CAPP The parking industry is not new—it’s been around for 80 years, ever since that first parking meter hit the streets in Oklahoma City in 1935. The meter was invented for a specific purpose, too. To citizens’ minds, it required depression-weary Okies to pay a nickel to Read More »

  • What Parking can Learn from Red Light Camera Enforcement

    By Leonard T. Bier, JD, CAPP What can on-street municipal parking enforcement learn from red light camera traffic violation enforcement? Twenty-four states and the District of Columbia have approved some form of red light camera enforcement that captures the license plate numbers of vehicles that drive through amber lights and Read More »

  • A Rip-Roaring Success

    Take nearly 3,000 parking professionals from all over the world; add in more than 60 educational sessions led by top experts in their fields; mix in more than 150,000 square feet of products, technologies, and services from 250 providers; and combine all of that with social events, tours, and hands-on Read More »

  • Power Struggle

    By Kim Fernandez IT happens all the time: Driving down the road, you glance at your fuel gauge to see it’s nearly empty. You pull into the gas station, line up behind the car at the pump, and see there’s nobody there actually pumping gas. Maybe that driver is in Read More »

  • Green Alphabet Soup

    By Irma Henderson TDM, SOV, HOV, AVR, TOD, ATP. What does this all mean, and why is it so important to parking professionals? According to Wikipedia, transportation demand management (TDM) is, “the application of strategies and policies to reduce travel demand or to redistribute this demand in space or in Read More »

  • Joining the Electrical Vehicle Age

    By Mark Pace Electric vehicles (EV) are currently the topic of a great deal of conversation and legislation in some areas despite the fact that fewer than 1 percent of all new vehicles are plug-in capable. Enforcement of EV charging-only spaces is a challenge for some jurisdictions. Case in point: Read More »

  • That’s Not What I Ordered

    By Neill Hurley None of us would walk into a car dealership and say, “Give me a car, any car will do.” Most of the time, we put a lot of thought into the features and functionalities we need before a final vehicle decision is made. If we don’t spend Read More »

  • A Path to Profitability

    By Saloni Vastani Your latest financial forecast shows modest improvement over last year. Most economists are predicting a 2 percent growth in gross domestic product (GDP) in 2014, which is lower than the 3.7 percent increase we experienced during the second half of 2013. How will you increase profitability and Read More »

  • Charging Up

    By John Hipchen When their new electric vehicle (EV) charging stations officially went online last November, administrators at Rosalind Franklin University of Medicine and Science (RFUMS) in North Chicago, Ill., said they had taken another big step toward walking the walk when it came to their commitment to a sustainable Read More »

  • Parking Plus

    By June Williamson Parking has been an essential part of suburban development in North America since the Ford Model T was introduced in 1911. More than a century has passed, and it is high time for parking needs to be rethought, just as automobiles themselves and the fuels they run Read More »

  • Warm and Fuzzy Parking

    By Jeff Petry Can a municipal parking program be thought of as warm and fuzzy and still deliver necessary parking services? In Eugene, Ore., we have been on a five-year journey to create a municipal parking service that reflects our community’s values. Our progress toward this goal was recently noted Read More »

  • Metadata and Parking

    By Leonard T. Bier, JD, CAPP The defection by Edward Snowden from the U.S. to Russia spotlighted the metadata intelligence gathering of the U.S. National Security Agency’s (NSA) Prism Program. The general practice of collecting and analyzing telephone metadata by the NSA and the federal government significantly intensified after Sept. Read More »

  • Every Effort Counts

    By Jody Miller Sustainability is a hot topic in nearly every industry, political agenda, and even consumer purchasing pattern. Once a fashionable trend, sustainable practice is now an expectation. Everyone has an eye on what organizations are doing in support of economic, social, and environmental sustainable practices. With the world Read More »

  • Garage Ventilation

    By Frank Nagle When it comes to capturing energy savings in commercial garages, lighting retrofits have become the first go-to action. That’s for good reason: Lighting retrofits provide an effective means to reduce energy consumption. But, another big savings generator comes in another area that’s also worth serious consideration: retrofitting Read More »

  • Lighting It Up

    By Antonio Giacobbe Lighting has a dramatic effect on how a parking facility is perceived. The right design creates an atmosphere that welcomes, creates an enhanced sense of security, and invites guests to return. In short, it ensures continued revenue. At the same time, smart lighting strategies can significantly lower Read More »

  • Guns In the Lot

    By Kim Fernandez Joshua Stone stopped his car in a College Station, Texas, parking garage exit lane in early February, apparently to rummage for something in the vehicle. Drivers behind him grew impatient, as they often do, and honked their horns to get him to move along. Stone didn’t take Read More »

  • Pot on the Job Employer Rights

    By Leonard T. Bier, JD, CAPP I spent the first nine months of my legal career defending and monitoring the legal process of three American citizens accused of conspiring to smuggle marijuana into Bolivia. Thirty-seven years later, two of the last three U.S. presidents have admitted to smoking pot (the Read More »

  • The Difference Between Getting By and Moving Forward

    By Matthew Inman I’ve had the privilege of working with parking programs all across North America. I’ve seen some that excel and some that struggle with seemingly basic responsibilities. I’ve seen brand-new parking organizations spring to life and well-established programs fall into decline. What differentiates the successful organizations from the Read More »

  • Parking Without Apology

    By John P. Blood, AIA and Elizabeth Danze, AIA Parking in central Austin, Texas, is at a premium. Faced with the challenge of locating a much-needed garage along a leafy boulevard adjacent to a residential neighborhood and across from a large park, we at Danze Blood Architects sought to create Read More »

  • Simple as a Wave

    By Monica Tanksley Wave and pay seems to be taking the world by storm, and the parking and transportation industry may be next in the revolution. The basics: wave and pay is a contactless payment system that includes debit and credit cards, smartphones, key fobs, smartcards, and any other device Read More »

  • Resolve To Market More Effectively

    By Bill Smith, APR It’s a new year, which means it’s time for resolutions. Have you thought about a resolution for your business? If not, I have one for you: commit to marketing your parking organization more effectively. Many parking organizations struggle with marketing. Some view it as a luxury Read More »

  • Greening Before Design

    By Brett Wood, CAPP Parking’s green movement has largely focused on the facility: How can we squeeze out the most energy efficiency through lighting, operations, and design? I have seen numerous presentations and publications documenting power savings, cost savings, and innovations in interior and exterior design that highlight and promote Read More »

  • Class is in Session

    By Kathleen Federici, M.Ed. Organizations have a wide range of options from which to choose for employee training and education. Educational delivery methods include instructor-led, self-paced, online learning technologies, or a blended approach that includes instructor-led and online technologies. For convenience and budget purposes, many organizations are increasingly choosing technology Read More »

  • Let the Sun Shine

    By Jon Sarno Parking lots and garage rooftops offer expansive, un-shaded, and unobstructed spaces that are ideal for housing commercial-scale solar energy solutions. Solar photovoltaics (PV) have long proven a smart choice for parking facilities for a variety of reasons. With the growing trend of installing plug-in electric vehicle charging Read More »

  • Car Sharing at a Mile High

    By Robert Ferrin Launched earlier this year, Denver’s car sharing program is a fee-based service that provides a shared vehicle fleet to members 24 hours per day, seven days per week, at unattended self-service locations. Car use is provided at minute-based, hourly, or per-mile rates that include fuel, insurance, and Read More »

  • Minimum Efforts

    By Daniel Rowe Multifamily residential buildings often provide too much parking, which can be an impediment to achieving a wide range of community goals. King County Metro Transit (Metro), Seattle, Wash., recently embarked on a project to rewrite the rules for multifamily parking. Through its Right Size Parking Project, Metro Read More »

  • The Ties that Bond

    By Bill Smith, APR When we think about different cities, we tend to think about what sets them apart. Omaha, Neb., with 421,570 residents in 130.58 square miles, may seem like a middle-American oasis where the pace of life is slower and old-fashioned values still reign. Beverly Hills, population 34,290 Read More »

  • Overnight Options

    By Mike Estey It’s not often that those of us who manage on-street parking for city governments do something that results in near-universal praise. But it happened here in Seattle! Seattle has an active nightlife. While grunge may have put our music scene on the map a couple of decades Read More »

  • Media Masters

    By Gary A. Means, CAPP T wenty-five years ago, I was studying to receive my bachelor’s degree in broadcasting from Eastern Kentucky University, and all I thought about was producing music videos. That was back in the ’80s, when MTV was in its heyday; I also had a lot more Read More »

  • Tangible Personal Property Regulations and Parking Facilities

    By Dominick Brook A parking facility can contain all sorts of equipment beyond the actual structure, including meters, signs, attendant booths, entrance and exit gates, lighting, and parking ticket scanners. All these assets and the structure itself are subject to tangible property regulations that provide guidance on whether, how, and Read More »

  • Understanding the Triple Bottom Line and Applying It to Your Program

    By L. Dennis Burns, CAPP Sustainability still means many different things to different people and groups. The term “triple bottom line” has emerged as a helpful phrase for what most mean when incorporating the principles of sustainability within institutional planning frameworks; it refers to the effects that sustainable business practices Read More »

  • Modernizing Municipal Technology

    By Joseph Balskus The July Consultants Corner focused on rebuilding and reinventing our core cities. This month’s column continues that theme with a demonstration of the initiatives that Park New Haven (PNH), formerly the New Haven Parking Authority, has undertaken to modernize parking technology, meet the demands of a growing Read More »

  • Common Ground

    By Helen Sullivan, APR, Fellow PRSA Parking professionals in the United States are keenly aware of the challenges and opportunities facing the industry in their own country, but what about their counterparts around the world? Do professionals in other countries have similar priorities, successes, and frustrations? Do they prioritize sustainability Read More »

  • From the Ground Down

    By Rich Wagner, CAPP Permeable paving includes a range of sustainable materials and techniques for using pavements with a base and sub-base that allow stormwater to move through the surface. In addition to reducing runoff, this structure effectively traps suspended solids and filters pollutants from the water. Although some porous Read More »

  • Open Possibilities

    By John Barnett Architect John Capdevielle, II, Baton Rouge, La., says the tendency for those in his profession to get set in their ways is natural. Despite being in his mid-60s, he is resisting that tendency because new technology and new construction materials can bring improved performance and reduced costs Read More »

  • Parking Reform Made Easy

    By Richard W. Willson In his new book, Parking Reform Made Easy, Richard W. Willson, professor and chair of the department of urban and regional planning, California State Polytechnic University, Pomona, argues that minimum parking requirements are outdated and unnecessary. After all, he says, they offer each person’s car a Read More »

  • Dispensing the Future

    By Kim Fernandez It’s not often one can win an architecture award for a structure that hasn’t been built, but that’s exactly what Boston firm Moskow Linn Architects did a few years ago. Better yet, they did it with a parking garage. This wasn’t any parking garage, mind you. The Read More »

  • We Are All Mad Men (And Women)

    By Bill Smith, APR From the youngest entry-level employee to the CEO, we are all constantly marketing ourselves, our organizations, and our industry. The things we communicate and the ways we handle that communication affect the way people perceive us. At the same time, we are continuously (often inadvertently) promoting Read More »

  • Defending the Enforcement Officer

    By Colleen M. Niese But I was only going to be gone five minutes.” “Your meter doesn’t accept cash.” “I don’t have to pay for parking—I’m on staff.” Parking enforcement officers can be subjected to listening and resolving the proverbial “dog ate my homework” excuses from customers trying to extract Read More »

  • Record Breaker

    A record number of parking professionals—more than 2,700—traveled to Fort Lauderdale, Fla., for the 2013 IPI Conference & Expo, which lived up to its title of the biggest and best conference & expo in the parking industry. From education to the Expo hall to exciting events, this year’s gathering offered Read More »

  • Do You See What I See

    By Julius E. Rhodes, SPHR Quick, take a look around. What do you see? If you are in your office, you probably see the usual office stuff: phone, computer, files and papers, desks, chairs, and people scurrying around. At home, you see the comforting surrounding you have created and grown Read More »

  • We are Providing Sustainable Health Care

    By Bridgette Brady, CAPP Did you know reducing congestion is part of a sustainable health care model? When we use transportation demand management (TDM) practices or provide bike parking in on-street spaces, we are doing our part to help a society be sustainable by enhancing community livability. There are many Read More »

  • Find Balance In Your Marketing

    By Bill Smith, APR As Buddy Holly sang, “It’s so easy to fall in love.” It’s as true in business as it is in life. We see something new and shiny and we want it, or we are introduced to a new best practice and want to implement it. It’s Read More »

  • Concrete Steps to Sustainability and Profits

    By Tom Nickell, MBA Concrete. Gray, dull, boring. Not something to think about, right? Well, it’s also the most common man-made material. We walk on it, drive on it, and park on it. It’s no exaggeration to say that concrete and steel make up 99 percent of the materials used Read More »

  • The Lasting Influence of Oz

    By Barbara J. Chance, Ph.D. At a recent conference, I had the great experience of listening to Craig Hickman, co-author of The Oz Principle. This publication has remained a top-selling leadership book for many years, and hearing Hickman reminded me why this is so. The basic idea is that accountability—both Read More »

  • On Abolishing Parking Citations

    By Anam Ardeshiri and Mansoureh Jeihani Parking management is an essential part of transportation studies. The provision of sufficient parking spaces is vital to sustaining urban activities; parking shortages affect streets’ level of service and reduce mobility and safety. As parking professionals know, a noticeable percentage of cars need to Read More »

  • SAVE ME A PARKING SPACE

    By Leonard T. Bier, JD, CAPP We often ask our friends and family to save us a place in line to purchase tickets at a concert venue, to get into a theatre, or for in-store promotions. Not as common but certainly a practice that occurs on a daily basis is Read More »

  • EVs EVERYWHERE

    By David Sandalow and Levi Tillemann, Ph.D. For the U.S. parking industry, the question of electric vehicles (EVs) is not if they’ll come, but how soon? The answer is now. The U.S. is already the world’s leading market for electric vehicles. In fact, EV sales in the U.S. tripled in Read More »

  • The Real Value of Parking

    By Jim Zullo, CAPP As most people who read The Parking Professional understand, being a parking professional is a particularly unique experience. We have all faced the blank stares of family members, former classmates, and even people on the street when they hear of our chosen career path for the Read More »

  • Sowing Seeds Harvesting Rewards

    By L. Dennis Burns, CAPP My job as a consultant provides three great benefits I treasure. The first is that, when done right, it is a continuous learning experience. The second is that the travel allows me to see and keep in touch with a wide network of professional colleagues Read More »

  • From Gates to Grapes

    By Kim Fernandez Joe Kovach looked out over a mostly-unused parking lot behind a closed dormitory at The Ohio State University in the fall of 2010 and pondered what potential might lie on the asphalt. “I started wondering if we could make that productive,” says the associate professor of entomology Read More »

  • Safer Places

    By G. Robert Harkins, Ed.D. As owners, operators, and users of parking facilities, we all have in our minds several lingering questions: Is my parking facility safe? What can I do to protect myself and my customers while in my parking facility? There’s a lot of advice out there on Read More »

  • Garages are for Parking

    By William F. Kavanagh, AIA, NCARB There has been a lot of news recently about a variety of people- gathering events being hosted in parking garages (see p. 28 for one). Some of them include the following: Sports event tailgating. Fireworks viewing. Parade watching. Dances or raves. Grand opening/ribbon-cutting ceremonies. Read More »

  • Lets Get This Party Started or Not

    By Larry J. Cohen, CAPP And the winner in the category of Parking Innovation in a Parking Program goes to…The Lancaster Parking Authority, for their garage rooftop events!” So went the annual awards banquet of the Pennsylvania Parking Association last September. That night, I accepted the award for innovation in Read More »

  • Capturing America’s Most Wanted

    Author, victim advocate, and crime-fighter John Walsh, host of “America’s Most Wanted,” shares his thoughts on the parking industry and catching the bad guys. Watch true-crime television for any amount of time, and it won’t be long before John Walsh appears on the screen. He left his career in the Read More »

  • Boosting The Green Bottom Line

    By Dominick Brook Over the past few years, demand for plug-in electric vehicles (EVs) has steadily grown, with 10 models now commercially available in the U.S. As EV ownership expands, there is an increased need for more publicly-accessible EV charging stations. Many local governments have entered into ventures with EV Read More »

  • The Power of Observation

    By David Cummins and Ellen Isaacs Breakthroughs are often born in the lab or boardroom, but they live or die in the real world where people determine their value through real use. Xerox has employed ethnography for many years to gain a better understanding of human behavior in naturalistic settings, Read More »

  • Here Comes the Sun

    By Mark Botts and Isaiah Mouw, CAPP The American road system is breaking. As materials age and wear from weather, time, and traffic, the infrastructure suffers breakdowns. Traditionally, a patch-and-repair method has been applied to the problem, but that solution lacks the ability to keep pace with decay. And if Read More »

  • Smile

    By Jim Bass Smile! You’re in landside. That phrase came to me one night as I lay in bed thinking about customer service and what we could do at the Bill and Hillary Clinton National Airport, Little Rock (BHCNA), to improve or better understand what appears on the surface to Read More »

  • Social Media 101

    By Sue Cornell The growing phenomenon of social media has extended into almost every portion of our society. In the last 10 years, social media has grown from a passing fad enjoyed by college students to a prime communication and intelligence tool. More and more average citizens are Tweeting, turning Read More »

  • The Parking Manager is In

    By Jeff Petry Remember Lucy’s stand from the cartoon, “Peanuts?” Instead of dispensing a sweet drink, she offered customers the chance to unload and try to figure things out. We recently brought her concept to life in Eugene, Ore., had a great time doing it, and connected with our community Read More »

  • Service Blueprinting

    By Melinda Alonzo-Helton, CAPP, Theresa Fletcher-Brown, and Nancy Stephens Why should you care about your customers’ experiences? Because that is one of the few places you can win in the service business. It can be a basis of distinguishing you from competitors. This is especially true for private and municipal Read More »

  • At a Crossroads

    There’s no question that the parking industry has seen massive change in recent years. Technology, sustainability, and a growing perception of professionalism have all deeply affected the way people in parking think about their work. But what’s ahead for the future? We asked industry leaders who work in airports, universities, Read More »

  • Electric Vehicles Notes from the Field

    By Rick Decker, CAPP The landside department of the Minneapolis-St. Paul International Airport (MSP) is advancing an electric vehicle program on several fronts. To better serve our customers, we want to understand their experiences operating electric vehicles (EV) in the wide variations of Minnesota’s climate. We also want to understand Read More »

  • Parkapalooza

    By Debbie Hoffmann What is the key to successfully managing large events on a college campus? Planning, planning, and planning. Texas A&M University was rated in the 2011 preseason edition of Sports Illustrated as the top college football game day environment, with Fox Sports chiming in by listing the school’s Read More »

  • Parking Pricing & TDM

    By Kurt Matthews Parking and traffic demand management (TDM): are they friend, foe, or partners? In Boulder, Colo., we look at these two concepts as elements of a larger notion that we call access management. Properly managed parking supports TDM by helping control and, at the same time, ensure access Read More »

  • A Sustainable Parking Frontier

    By Jeff Petry Leading practitioners of sustainable parking practices are incorporating electric vehicle charging stations, solar panels, bike corrals, shared car programs, LED lighting, green operational policies, and renewable energy sources. In many ways, these characteristics are off-the-shelf purchases that can be made by any parking operation or municipality. Further, Read More »

  • Structured Training and Job Success

    By Vicki Pero Ready. Fire. Aim. When you see these three words in this order, it is obvious that the steps are out of sequence, but employees are often asked to perform their duties without receiving a sufficient amount of training. Comprehensive training plays a key role in ensuring job Read More »

  • Growing Pains

    By Justin Bean Roosevelt Island is a small community with big aspirations. Located on New York’s East River between Manhattan and Queens, it is a prime two-mile by 800-foot section of real estate that features housing developments, parks, and commercial areas. The island is linked to Manhattan by a three-minute Read More »

  • Reforming Parking Policies

    By Valerie Knepper Parking policies are emerging as a key and sometimes volatile issue in land use development and transportation planning efforts. A growing group of public and private interests are seeking changes in parking policies, pointing to problems such as inefficient usage of limited land, negative economic effects of Read More »

  • Walking the Line

    By Hal King, CAPP On-street parking might seem to work against the principles of Transportation Demand Management (TDM). To most observers, it promotes single vehicle trips and undermines mass transit. So how does on-street parking fit into TDM? How do we use it to reduce increasing congestion in urban centers Read More »

  • High Value

    By Colin Stewart The discussion of on-street parking rates is a common one in the media as municipalities large and small realize they need to increase rates to increase revenue or generate turnover. Most cities have recognized that price is a more demand-based and customer-friendly way to generate turnover than Read More »

  • Hitting Moving Targets

    By Mike Carneiro In some parking enforcement jurisdictions, as few as 25 percent of parking fines are collected in full before the first enforcement escalation. Even the best-run parking programs only achieve voluntary payment rates in the 35 to 40 percent range unless they initiate a process of mailing follow-up Read More »

  • Where Mobility Meets Facility

    By Joachim Hauser As the director of mobility for BMW, I am often asked, “Why did BMW, a German premium car manufacturer, become a Titanium Launch Partner of the United States-based Green Parking Council (GPC)?” There are many facets to the answer and I appreciate the opportunity to discuss the Read More »

  • POP

    By Kim Fernandez Rina Cutler, Philadelphia’s deputy mayor for transportation found herself stuck in traffic one day in 2009. There’s only so much one can do in such a situation, and once the obligatory radio station switching, dashboard dusting, and finger examining is finished, scanning the landscape helps fill the Read More »

  • Going Once Going Twice Sold

    By Sheryl Boyd Chapman University has used parking auctions to allocate a portion of its parking resources for the past four years. We initially implemented three separate auctions with plans to expand the system to include most core campus parking facilities. But before addressing our parking auctions, a little background Read More »

  • CAPP Recertification Recordkeeping Form – Tips and Sample

    CAPP Recertification Recordkeeping Form – Tips and Sample

  • CAPP Recertification Recordkeeping Form

    CAPP Recertification Recordkeeping Form

  • CAPP Exam Content Outline

    CAPP Exam Content Outline  

  • CAPP Disciplinary Reporting Form

    CAPP Disciplinary Reporting Form

  • CAPP Certification Program Candidate FAQs

    CAPP Certification Program Candidate FAQs  

  • What She Said

    By Teresa Davis, Ph.D., CAPP Nine years into my position as the director of transportation services at Penn State, I began work on my dissertation. My professor advised, “Write what you know,” so I opted to study women managers in university transportation departments. I came across information provided by the Read More »

  • A Star is Born

    By Kim Fernandez Several times a year, Lance Lunsway, CAPP, senior director, parking and transportation, Georgia Institute of Technology, clears the decks—literally—on campus to make room for movie and television stars, production crews, and lots of people and vehicles. Location scouts have discovered that the school is a great place Read More »

  • Setting Priorities

    By John M. Porter and Greggrey G. Cohen Parking structures are exposed to severe conditions such as rainwater, snow, de-­icing salts, and temperature and moisture changes that can lead to structural ­deterioration and damage to other building systems. Owners can implement routine maintenance programs to repair damage and reduce the Read More »

  • The 2012 IPI Professional Recognition Awards

    By Kim Jackson, CAPP, and Gary Means, CAPP It’s always a pleasure to tell someone we work with that they’re doing a great job. It’s great to know that we just brightened up someone’s day by complimenting their professionalism, especially because that professionalism makes our organizations look good. Being able Read More »

  • Shining Examples

    Perhaps as no other time in history are so many parking structures being heralded as architecturally significant. 2011 was the first time in memory that a parking garage (a parking garage!) was featured in Vanity Fair, and architecture and consumer publications are abuzz with news from all over the world Read More »

  • Planning to Ride Smart

    By Mike Harris Over the last few years, Mississippi State University has experienced historic growth. This increase is a national trend, from the numbers I have seen in academia. Factors behind our institution’s recent growth include the economic climate that has slowed job creation and the realization that the world Read More »

  • Parking Garage Fires

    By Mark Wright When Katie Stanciel answered her home phone early in the morning of Sunday, May 1, 2005, she knew her day would not go as planned. Stanciel, aviation parking manager at Hartsfield-Jackson Atlanta International Airport, was alerted to a multiple-vehicle fire burning on the third level of the Read More »

  • Transit parking best practices deliver sustainable benefits to parking facilities and communities

    By Matt Davis As communities develop and refine walkable, transit-friendly environments, stakeholders experience challenges associated with parking. These vibrant neighborhoods become popular destinations, which increases congestion and the demand for parking. The following transit parking best practices are designed to help stakeholders navigate these challenges and achieve efficient and effective Read More »

  • Backing In

    By John A. Nawn, P.E., PTOE In many communities’ central business districts (CBDs), a lack of available parking close to retail and commercial establishments is seen as a deterrent to continued retail development and reinvestment. One solution is back-in angle parking. The biomechanics necessary to position a car into a Read More »

  • Pedaling Parking

    By Rep. Earl Blumenauer America is undergoing a bicycle renaissance as more and more people discover—or rediscover—the joys of riding a bike. When I was a child, learning how to ride a bike marked a rite of passage to personal independence; I was able to travel beyond my own yard Read More »

  • An MIT professor rethinks parking lots as the centers of their communities

    By Eran Ben-Joseph, Ph.D. I had very big shoes to fill in the early 2000s. I was just starting my career at the Massachusetts Institute of Technology (MIT) and part of my teaching obligation included a course titled “Site Planning.” This is not just any other course at MIT: it Read More »

  • The People Factor

    By Bridgette Brady, CAPP Becoming a sustainable organization means creating a new approach to supporting the organization’s mission and achieving its goals. Truly sustainable organizations take a holistic approach by deeply embedding the principles of the triple bottom line—environment, economic, and social—into their business practices. This creates a dynamic sustainable Read More »

  • Slaying the Mythical Dragon

    By Roy Diez A sustainable parking garage? LEED certified? Conventional wisdom said it couldn’t be done, but conventional wisdom was wrong. Committed to completing construction projects in a manner that is as environmentally sustainable as possible, Duke University in Raleigh-Durham, N.C., made a conscious decision to attempt LEED certification for Read More »

  • Preventative Parking

    By Maggie McGehee and Paulo Nunes-Ueno Seattle Children’s is a highly specialized academic medical center that serves children and youth from Washington, Alaska, Montana, and Idaho. Located in a densely populated residential neighborhood in northeast Seattle, the hospital is a careful steward of its most scarce resource: land. Consequently, when Read More »

  • Shooting for Three

    By Jeff Petry On January 11, 2011, the University of Oregon opened the doors of its Matthew Knight Arena. The state-of-the-art $227 million, 12,500 seat arena was built next to a traditional residential, university neighborhood in Eugene, Ore. (population 150,000). The night was a success for the Oregon Ducks, as Read More »

  • Get Er’ Done

    By Julius E. Rhodes, SPHR It’s hard to believe but already one-third of 2012 is in our rearview mirror. If you are like me and many others, you went into this year with some high hopes and possibly some new resolutions that you believed could help you have a better Read More »

  • Campus Cycle Program Makes a Difference

    By JC Porter, CAPP Boise State University launched the Cycle Learning Center (CLC) on the main campus last August, just in time for the 2011 fall semester. The CLC is a collaborative program funded through a 50/50 partnership between Boise State University’s Transportation and Parking Services and Health and Wellness Read More »

  • Hide Lock Take

    By Jordan Wendelken It’s not every day that a person can boast about being a crime fighter or helping thwart experienced criminals, but people are doing so across the nation. With a simple concept in mind, growing populations have taken a stand to fight auto theft by just being aware. Read More »

  • Eyes Wide Open

    By Kim Fernandez Mishka Chorny, senior parking specialist, Boise State University, says that a few months ago, the guy putting a camera in a tree on campus might have caused anything from a quick “What are you doing” yelled over the fence to a full sweep of the football stadium Read More »

  • Mythbusters

    By Kim Fernandez What do you do if you’re in an historic district that’s popular for its shopping, dining, offices, and waterfront scenery, but people say has a lack of parking? If you’re Alexandria, Va., you get to work differentiating perception from reality and finding solutions. “The city has, for Read More »

  • Founding of IPI

    By James A. Hunnicutt, CAPP The International Parking Institute is 50 years old and few members are aware of how it started, who the players were, and what motivated them in the early days. This article is intended to provide readers with an understanding of the founding of IPI (formerly Read More »

  • Airport Parking Takes Off

    By Todd Pierce We don’t go to an airport to park. We go to fly! So parking need not be the adventure. The anxiety of arriving to the airport on time to catch our flight is often heightened as we approach the airport and begin thinking about parking. Do I Read More »

  • Press Release, 9/25/15, Hospital Parking

    Two-Day Symposium Provides Insights on Best Practices and Latest Technology  Register now for third annual Cleveland Clinic CARES about Parking Symposium October 28-29 (Cleveland – Sept. 25, 2015) How can the parking experience at your healthcare facility efficiently and effectively meet patients’ needs and still meet the parking needs of Read More »

  • New IPI Emergency Preparedness Manual Released

    New IPI Emergency Preparedness Manual Helps Parking Professionals Deal with the Unexpected Valuable free tool offers guidance for developing emergency plans for parking facilities and operations. (ALEXANDRIA, VA. –September 1, 2015) Are you and your employees prepared for an emergency? Parking and transportation professionals are charged with the safety and Read More »

  • IPI’s CAPP Credential Program

    IPI’s CAPP Credential Program Marks Largest Class of Graduates CAPP is respected worldwide as leading credential for parking professionals (LAS VEGAS – July 2, 2015) The International Parking Institute (IPI) announced the 2015 graduates of the CAPP parking credential program at the IPI Conference & Expo in Las Vegas this Read More »

  • Press Release, 6/13/14 IPI CAPP Credential Program Marks 20th Year

    International Parking Institute’s CAPP Credential Program Marks 20th Year with Largest Class of Graduates CAPP is respected worldwide as leading credential for parking professionals The International Parking Institute (IPI) announced the 2014 graduates of the CAPP parking credential program at the IPI Conference & Expo in Dallas, Texas last week. Read More »

  • Press Release, 10/21/14, IPI Now Offering Continuing Education Credits

    IPI Now Offering Continuing Education Credits (CEUs) for All Online Parking Courses International accreditation body IACET designates IPI as “Authorized Provider” The International Parking Institute (IPI) has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), the only standard-setting organization approved by the Read More »

  • Press Release, 5/7/14, Groundbreaking New Book on Sustainable Parking

    Groundbreaking New Book on Sustainable Parking Design and Management Advances “Green” Parking Solutions Sustainable Parking Design and Management: A Practitioner’s Handbook provides theory, application, and case studies from parking architects, planners, and LEED-certified parking experts (Alexandria, VA – May 6) A comprehensive new book, now available for pre-order from the Read More »

  • Press Release, 4/1/14, IPI to Host First Municipality (Smart) Parking Symposium

    IPI to Host First Municipality (Smart) Parking Symposium: Real Solutions for Real Cities,  Sunday, June 1, 11 a.m. to 2 p.m., Dallas (Alexandria, VA) Don’t miss a rare opportunity to immerse yourself in the latest smart parking technology and innovative approaches to municipality parking at IPI’s first Municipal (Smart) Parking Read More »

  • Press Release, 9/17/13, IPI Launches New Online Training Courses

    International Parking Institute Launches New Online Training Courses to Help Staff Excel Self-paced courses cover technological trends, customer service, conflict resolution, and other subjects key to industry professionalism and success (FREDERICKSBURG, VA – September 17, 2013) Parking facility owners and managers have a new tool for educating new employees and Read More »

  • Press Release, 9/10/13, IPI Seeks Speakers for 2014 Conference

    International Parking Institute Seeks Speakers for 2014 Conference & Expo, Planned for June 1-4 in Dallas World’s largest gathering of parking professionals provides annual forum for presentations by architects, urban planners, government officials, and others in allied industries who have applied innovative solutions to parking challenges; submission deadline for proposals Read More »

  • Press Release, 7/16/13, Best Practices in Hospital Parking

    Best Practices in Hospital Parking: An Inside Look at Cleveland Clinic’s World-Class Parking Operations Register Now for Two-Day Parking CARES Symposium, August 5-6 (FREDERICKSBURG, VA – July 16, 2013) Healthcare executives, facility managers, and parking operations managers: How can the parking experience at your healthcare facility efficiently and effectively meet Read More »

  • Press Release, 5/23/13, IPI Recognizes 2013 CAPP Graduates

    International Parking Institute Recognizes 2013 Certified Administrator of Public Parking (CAPP) Program Graduates CAPP respected worldwide as leading credential for parking professionals (FORT LAUDERDALE, Fla. – May 22, 2013)- The International Parking Institute (IPI) announced the 2013 graduates of its Certified Administrator of Public Parking (CAPP) Program at the IPI Read More »

  • 2013-01-31 Parking Industry joins with U.S. Department of Energy

    Parking Industry Joins with U.S. Department of Energy to Support Obama Administration Initiative to Expand Electric Vehicle Charging Stations in the Workplace U.S. Secretary of Energy Steven Chu recognizes International Parking Institute, world’s largest parking association, along with leading automotive, communications, high tech, energy and environmental groups during keynote speech Read More »

  • 2012-10-29 Smart Parking, Smart Cities

    Smart Parking, Smart Cities: World’s Leading Parking Experts to Share Insights with Latin American Architects, Urban Planners, Developers, Government Officials, and Business Leaders Latin Parking Conference & Expo to Convene Dec. 9-12, in San Juan, Puerto Rico An increasing number of government leaders, architects, urban planners, transportation officials, and economic Read More »

  • 2012-07-31 General Colin Powell Shares Leadership Lessons Learned

    General Colin Powell Shares Leadership Lessons Learned from…Yes, Parking In the August cover story of The Parking Professional magazine, the former U.S. Secretary of State attributes some of the important life lessons he’s learned to parking people (FREDERICKSBURG, VA – July 30, 2012) According to former U.S. Secretary of State, Read More »

  • 2012-05-24 General Motors’ Innovator Britta Ross

    General Motors’ Innovator Britta Gross to Keynote International Parking Institute Conference in Phoenix, June 10-13 (Fredericksburg, VA) May 24, 2012 – How are plug-in electric vehicles changing consumers and their expectations of parking? Do we fully grasp the big picture implications of electric car technology? Few are better equipped to Read More »

  • What’s What in Parking Technology 2015

    Glossary of nearly 100 parking technology terms and definitions, from Access Control to Waiting List. What’s What in Parking Technology 2015

  • EMV and Parking White Paper

    Developed by IPI and the Smart Card Alliance, the publication offers parking-related guidance and recommendations on managing EMV chip-based payments. EMV and Parking White Paper

  • Emerging Trends 2015

    The annual survey explores where the parking industry stands on a variety of important issues. Emerging Trends 2015

  • Emerging Trends 2013

    The annual survey explores where the parking industry stands on a variety of important issues. Emerging Trends 2013

  • Emerging Trends 2012

    The annual survey explores where the parking industry stands on a variety of important issues. Emerging Trends 2012

  • Emerging Trends 2011

    The annual survey explores where the parking industry stands on a variety of important issues. Emerging Trends 2011

  • CAPP Resource Guide

    The definitive guide for anyone pursuing or considering pursuing CAPP Certification. It includes study guidance and practice questions. CAPP Resource Guide

  • CAPP Recertification Guidelines

    Learn how to maintain the CAPP credential. CAPP Recertification Guidelines

  • CAPP Code of Ethics

    Rules of professional conduct and practice for CAPP designees. CAPP Code of Ethics

  • CAPP Candidate Handbook

    Contains the CAPP Certification Program application, eligibility and experience requirements, examination content outline, reference recommendations, information about registering for and taking the CAPP examination, and recertification requirements. CAPP Candidate Handbook

  • CAPP Application

    An editable application for the CAPP Certification Exam. CAPP Application

  • CAPP Application – Sample

    An example of a completed application for the CAPP Exam. CAPP Application – Sample

  • CAPP Applicant Endorsement Form

    An editable document used to endorse the training and experience of a CAPP certification applicant. CAPP Applicant Endorsement Form

  • 2015 IPI Conference Program Guide

    A comprehensive guide to the education, trainings, meetings, awards, special events, keynote speakers, and Expo hall at the 2015 IPI Conference & Expo, June 29-July 2, Las Vegas, Nevada. 2015 IPI Conference Program Guide

  • Hospital Parking: Two-Day Symposium Provides Insights on Best Practices and Latest Technology

    Register Now for third annual Cleveland Clinic CARES about Parking Symposium – October 28-29 (Cleveland – Sept. 25, 2015) How can the parking experience at your healthcare facility efficiently and effectively meet patients’ needs and still meet the parking needs of employees, visitors, and guests? At the third annual two-day CARES Read More »

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