Resource Search

TOPIC: Operations

  • Safer Shuttles

    Safer Shuttles Do you know the rules and regulations governing shuttle operations? How to comply and minimize your risk.  T he Federal Motor Carrier Safety Administration (FMCSA), the governing arm concerning commercial transportation regulations, last year collected fines for shuttle infractions in excess of $33 million from different transit agencies around the U.S. Read More »

  • Stranger in a Strange Land

    Stranger in a Strange Land What happens when a seasoned parking planner becomes a frontline intern? (Hint: It’s half fabulous and half hilarious.)   You know, sometimes it’s just interesting to hear how other people perceive you. That’s how this all started—I was sitting around with some of my favorite Southwestern parking Read More »

  • Welcome Back to Parking … Creative Ways to Welcome Students Back to Parking

    College and university parking organizations dream up creative ways to welcome students back to school and find it’s well worth the effort. Remember when you went to college? After moving into the dorm and spending a small fortune on books, you probably had the not-so-pleasant experience of waiting in a Read More »

  • Parking Management and Limiting Access

    By Gorm Tuxen There has always been a clear separation between private and public parking. Parking facilities have traditionally been either private and public—it has generally been difficult to permit private parking at certain times and public parking at other times in the same facility. However, modern vehicle access control Read More »

  • publications

    A New Home Base

    by Rachel Yoka, CAPP, LEED AP  IPI builds a new website for members and the parking community. IPI has a new online look, but our new website is far more than just a costume change. When IPI staff and the Board of Directors made the decision to launch a new Read More »

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    Community Assets

    By Natasha Labi, CAPP  The intrinsic value of parking enforcement officers to their neighborhoods. ON AN OLD EPISODE OF “PARKING WARS,” a Philadelphia parking enforcement officer (PEO) walked solemnly back to his vehicle as an irate parking violator hurled such vulgar profanity in his direction that mandatory Federal Communications Commission bleeping Read More »

  • publications

    Unleashing the Beast

    by Vanessa R. Cummings, CAPP, M.Div. Bringing the BEAST to customer service. The beast is a process for you to put into practice every day, especially in difficult or unusual situations or when someone tries to take you over the limit.  HAVE YOU EVER BEEN PUSHED TO YOUR PARKING LIMIT? Have Read More »

  • publications

    More Than Acronyms

    by Mark D. Napier, CAPP Why parking professionals need to understand NIMS and ICS and what each can do in a disaster. It is important for all parking professionals to understand the basic tenants of the National Incident Management System (NIMS) and the Incident Command System (ICS). The fundamentals of Read More »

  • publications

    Parking Safety by Design

    by Khurshid Hoda Crime prevention through environmental design boosts safety with relatively easy steps for both new builds and existing-structure retrofits. SAFETY AND SECURITY are important aspects of operating a successful parking structure. Part of developing an effective parking structure includes helping ensure that design elements support a safe and Read More »

  • publications

    Big Events Big Challenges

    How sport safety and security are greatly enhanced by parking and now, by IPI. SOME OF THE BIGGEST SPECIAL EVENTS IN THE WORLD HAPPEN IN SPORTS, and perhaps nowhere are there more people parking in a compact area at a single time. Sporting events bring unique security challenges, and many Read More »

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    Ahead of the Train

    By Robert Ferrin and Brett Wood, PE, CAPP Building a parking program from the ground up.  What if you could build a parking program from scratch? Where would you start? What would your central tenets be? How would you integrate the wealth of knowledge gained by parking professionals during the past Read More »

  • Wow Your Customers

    By Dennis Snow Three keys for delivering great service.  The term “customer service” evokes different images in people’s minds. One image could be that of friendly, smiling, helpful employees who go out of their way to serve you. Or it could be the opposite—indifferent, unfriendly employees who can’t wait for you Read More »

  • IPI Rocks Music City

    By Kim Fernandez This May, the 2016 IPI Conference & Expo offers more than ever before. Nobody knows more about staying in tune than the people of Nashville, Tenn.—Music City, USA. And nobody knows more about staying in tune with parking than IPI, the biggest association of professionals in the industry. Read More »

  • Smarter than the Average Detective

    by Charlie Francis   How municipal parking finance professionals can catch parking bandits with data visualization.  I FIRST ENCOUNTERED the parking industry in the early 1970s as an entry-level accountant. I had to manually count the number of parked cars in each of Denver’s public parking lots between downtown and what Read More »

  • Rolling It

    by Mark A. Vergenes Changing jobs? 401(k) rollovers come with lots of choices. Learn how to make the best ones.  If you’re changing jobs, you may be wondering what to do with your 401(k) plan account. No matter what stage you are in your career or how close you are Read More »

  • ICE PARKING

    By Ryan J. Givens, CAPP The unusual parking challenges faced at Penn State (and the creative solutions that worked) when a new ice arena was constructed on campus.  What university wouldn’t love a brand-new ice arena for its hockey team? While it was certainly exciting (for all the right reasons) Read More »

  • The Eye of the Beholder

    The Winners of the Parking Professional’s 2015 Photo Contest Parking professionals show off their creative eyes in The Parking Professional’s annual photo contest, with amazing results. IT’S THE MOST WONDERFUL TIME OF THE YEAR—photo contest time! Every year, IPI staff gather ‘round to judge the entries we get from parking professionals in Read More »

  • White House Calling

    White House Calling The unique challenges posed to parking professionals when the president and friends pay a visit.  While presidential politics is consuming the news across the U.S. this year, it’s always a focal point of life here in the Washington, D.C., metropolitan area. Many sites around the region serve Read More »

  • Offering Options Without Overwhelming Customers

    By Victor A. Hill, CAPP, MPA Options are an important part of parking and providing them goes a long way toward enhancing customer satisfaction and reducing complaints. Too few options can frustrate customers with a certain expectation, while too many options can confuse customers and sully their experience. Our university Read More »

  • Commencement Tricks of the Trade

    By Jason M. Jones Each year during commencement, many of us are faced with the daunting prospect of parking more vehicles then we are used to. Friends and family of graduates are often overcome with joy, selecting their best outfits and booking hotel rooms well in advance. Additionally, many staff Read More »

  • Parking Analytics: An Industry Snapshot (May 2016)

    The International Parking Institute (IPI) has launched a new initiative focused on parking analytics and benchmarking. Designed to advance the parking profession by collecting, aggregating, and publishing data, this series offers Key Performance Indicators (KPIs) for the industry. Parking and transportation organizations are collecting and studying KPIs as a tool Read More »

  • What’s What in Parking Technology 2016, Third Edition

    Glossary of nearly 100 parking technology terms and definitions, from Access Control to Yield Management. What’s What in Parking Technology, 2016

  • publications

    Pay, Park, Tweet

    By Chris Blondell Like most working people, those in the parking industry have good days and bad days. You’ve probably been in a situation where you’re having a great day, everyone’s car is parked where it should be, traffic is moving in great order, and then suddenly, a man who’s Read More »

  • publications

    Future Thinking

    By David Kubik, AIA, LEED AP BD+C Within the Past decade, cities have become home to more than half of the global population, and the United Nations projects that the proportion of urban dwellers will reach 66 percent by 2050. Growing populations are putting a strain on the physical infrastructure Read More »

  • Careful Considerations

    By Pierre Koudelka I wrote an article last year about parking equipment and new applications in which I said, “Our system of specifying, purchasing, and managing, for whatever reason, is far too accepting of the status quo” (See the January 2015 issue of The Parking Professional). Since then, lots of Read More »

  • publications

    Why Cash May Still be King

    By Bryan Alexander The data breaches that hit the parking industry in 2014 offered a stark reminder that parking is just as vulnerable to credit card fraud as any other industry. Worldwide, credit card fraud has reached $14 billion a year, and while the hit experienced by the parking industry Read More »

  • Going Green with LED Lighting Retrofits

    By Jennifer I. Tougas, PhD, CAPP If you are looking for ways to save money in your operation, take a hard look at your lighting system. Recent advances in the lighting industry allow us to save energy with more efficient fixtures, more intelligent controls, and lower maintenance needs. All of Read More »

  • publications

    No More Procrastination

    By Mark A. Vergenes Human beings are natural procrastinators. Most people struggle with the temptation to put things off until that last minute—particularly those tasks we don’t enjoy. How many times have you claimed to “work better under pressure” or promised yourself to finish a task when you had more Read More »

  • Parking Management — Planning, Design and Operations

    The third volume in the Parking 101 Series provides you the best information and training available to succeed as a parking and transportation professional. Learn from the top experts in the parking industry through chapters such as: Parking Demand Studies Projecting Parking Usage Successful Parking System Organizational Models Essential Elements Read More »

  • Efficiencies: Good for Your Operation or the Customer?

    By Victor A. Hill, MPA It’s always a good idea to improve operations to ensure customers get solid service. However, it’s important to ensure that customer service isn’t undercut at the expense of efficiencies for staff. I saw this first-hand recently at two government agencies. First, I renewed my driver’s Read More »

  • The Problem with RFPs

    By Pierre Koudelka With technology ever changing, we find that PARCS specifications are having a hard time keeping up. Even more divisive is the fact these specifications (RFPs) are often a result of multiple cut-and-paste procedures of different systems types that no longer make sense and cause issues for all Read More »

  • Experts Needed

    Why the way your RFPs are written is setting you up for disappointment and what the industry can do about it. By Pierre Koudelka As it pertains specifically to parking access and revenue control systems (PARCS), your RFP may not be getting you what you intend. In my career as Read More »

  • Parking Safety Matters PSA: Heatstroke (customize for your organization)

    Customizable public safety ad about preventing heatstroke deaths of children in parked cars. PM Safety Matters Flyer Customizable

  • Parking Safety Matters PSA and Fact Sheet: Heatstroke

    Combined public safety ad and fact sheet on preventing heatstroke deaths of children in parked cars. Get the fact sheet only.

  • Online Course: Sustainability in Parking and Transportation

    Level: Foundational/basic course About the course: Sustainability in Parking and Transportation defines how the parking industry works with the triple bottom line of people, planet, and profit. The course includes decisions, actions, and impacts on parking design, facilities, and operations based on IPI’s Framework on Sustainability and the United States Read More »

  • Industria del Estacionamiento – Winter 2016, Volume 1

    Industria del Estacionamiento, launched in January 2016, is IPI’s Spanish-language magazine, bringing news, trends, case studies, and analysis to Spanish-speaking parking professionals with a focus on Mexico and Latin America. Each biennial issue of the electronic magazine includes a note from IPI and four to six features, incorporating original content Read More »

  • Going Green with LED Lighting Retrofits

    By Jennifer I. Tougas, PhD, CAPP If you are looking for ways to save money in your operation, take a hard look at your lighting system. Recent advances in the lighting industry allow us to save energy with more efficient fixtures, more intelligent controls, and lower maintenance needs. All of Read More »

  • Form and Function

    By Tracey Bruch, CAPP, and Anderson Moore Lots of people don’t think “gorgeous” when they think “parking.” Members of IPI know they should because the parking lots and garages currently under construction and being renovated are often things of beauty, offering amenities and aesthetics to their communities and often serving Read More »

  • Autonomous Vehicles and Parking

    By Mike Robertson Slightly more than 100 years ago, our daily transportation mode began to shift from horsepower (the literal kind) to the internal combustion engine, ultimately providing us with the freedom to travel in a way that could not have been imagined. Self-driving vehicles (or autonomous vehicles) have the Read More »

  • The Right Moment

    By Phill Schragal When it comes to independent parking operators, owners, and property managers often adhere to the old adage, “If it’s not broken, don’t fix it.” However, when assessing the bottom-line performance of an operator, it makes sense to take a closer look every now and then—“broken” can be Read More »

  • Modern Chauffeurs

    By Soumya S. Dey, PE, PMP, and Stephanie Dock, AICP The parking industry has seen more changes in the last decade than it did in the preceding 60-plus years, since the first parking meter was installed in Oklahoma City in 1935. Fundamental shifts are underway that can be categorized into Read More »

  • Lessons from LEED

    By Paul Wessel It was a pretty audacious idea. Certifying green buildings? Who cares about that? And even if people care, who’s going to pay for it? That was the response David Gottfried received back in 1992 when the founder of the U.S. Green Building Council (USGBC) was just starting Read More »

  • Not So New

    By Isaiah Mouw, CAPP, LEED GA The first purpose-built garage was constructed in Chicago in 1898. Again in Chicago, the earliest recorded multilevel parking garage was built in 1918. Less than a year later, as World War I came to a close, downtown Louisville, Ky., welcomed its first parking facility: Read More »

  • Before I Do

    By Brian Mitchell The average parking facility operator or owner may be involved in one or two major purchases a year, while the average parking sales rep is involved in hundreds. At any given time, a sales rep could be involved in initial discussions with a potential customer, preparing a Read More »

  • Illuminating

    By Philip Lavee The historic Hills Plaza building in San Francisco’s South of Market waterfront district is home to high-profile companies including Google and global architecture and design firm Gensler. When global commercial real estate services company Jones Lang LaSalle (JLL) decided to upgrade the lighting in the parking garage, Read More »

  • Predictive Parking

    By Robert C. Hampshire and Tayo Fabusuyi The Pittsburgh Cultural District is home to the arts and entertainment scene supported by the Pittsburgh Cultural Trust (PCT), a nonprofit arts organization established in 1984 to lead the cultural and economic development of downtown Pittsburgh, primarily through the use of the arts. Read More »

  • Papal Preparations

    By William Wasser In late September, Philadelphia was honored to host Pope Francis and hundreds of thousands of pilgrims. From near and far (sometimes very far), they flocked to Philadelphia’s Benjamin Franklin Parkway to catch a glimpse of the pontiff as he celebrated Mass in front of the world-renowned Philadelphia Read More »

  • Municipal Residential Permit Parking Programs Legal or Not

    By Leonard T. Bier, JD, CAPP Resident permit parking (RPP) is a well-established parking management tool throughout the United States. However, what we take for granted today was not a legal certainty until 1977. Steve Monetti, former executive director of the Fort Lee Parking Authority, N.J., as well as a Read More »

  • Going Gateless

    By Chris Chettle Parking access revenue control systems (PARCS) remain the most popular solution deployed to manage access and payment in garage facilities. These systems provide a range of valuable solutions to deal with complex user requirements for permit and transient parkers while supporting gated access to maximize compliance and Read More »

  • The Americans with Disabilities Act (ADA) and Parking

    By William F. Kavanagh, AIA A ccessible parking requirements are fairly straightforward and easy to comply with if you understand what all of the applicable requirements are for a given garage location. This article will focus on some of the basic accessible parking requirements of the Americans with Disabilities Act Read More »

  • Giving Drivers A Pass

    By Tyler Johnson Our vision as municipal employees is to make Boise, Idaho, the most livable city in the country. Part of making a city “livable” means encouraging visitors to return for subsequent visits, send their children to college in town, or even call our home their home at some Read More »

  • Fact or Fiction Taking A Fresh Look At Old Views

    By Julius E. Rhodes, SPHR How many of you have heard that lightning never strikes the same place twice? How about the one that says opportunity never knocks twice? Then there are the popular “rules” that relate to the work world: You cannot turn a bad employee into a good Read More »

  • Big Picture

    By Mike Martindill and Mitch Skyer Georgia Regents University Augusta (GRU) is a ­newly-formed consolidation of two long standing universities: the Medical College of Georgia and Augusta State University. The schools are only a few miles apart in Augusta and were two of eight the Georgia Board of Regents elected Read More »

  • On the Road; In the Lot

    By Irma Henderson, CAPP By now, there are very few people who have not heard the terms “global warming” and “climate change.” While there are some who feel the increasing temperatures are a result of Earth’s natural cycles, others point to the increase of mankind’s use of fossil fuels. Regardless Read More »

  • Parking a la Pavarotti

    By Chip Chism Freshman orientation is an exciting time for any college community. The campus is full of both eager students and anxious parents trying to learn as much as possible about the school that will become a home away from home for the student. During the two days of Read More »

  • The 2015 IPI Conference & Expo Sets Records, Makes History

    Were you in Las Vegas this summer? More than 3,200 parking professionals landed at the Mandalay Bay in late June for the biggest and best conference and expo in the industry, and the 2015 IPI Conference & Expo delivered. More than 250 exhibitors in a hall the size of three Read More »

  • No Decal, No Hang Tag, No Problem

    By Vicky Gagliano, LEED AP I remember those days during college when I waited in line for more than an hour at the parking office/trailer to pay for and pick up a parking decal. They gave me a plastic card with suction cups that I could use to display the Read More »

  • Video Surveillance: The Rise of the Machine

    By Leonard T. Bier, JD, CAPP What is the connection between video surveillance, police brutality, and the parking industry? To begin with, many off-street parking facilities use closed-circuit television (CCTV) to monitor vehicle entry and exit lanes, capture license plate information, and record video of persons entering and leaving. This Read More »

  • Parking Woes in Developing Countries

    By Annaliza Vasallo Parking is hell. This is according to a Freakonomics podcast episode dealing with the hidden side of free parking. It made me think that if you think parking is hell in cities such as New York and San Francisco, imagine how the parking situation is in densely Read More »

  • Constant Change

    By Colleen M. Niese Never before has the parking industry had readily available big data to exploit its parking revenues and space utilization. With the help of a number of emerging tech partners, we can now analyze our parking customers in a number of different ways and cater to their Read More »

  • Guarantee Yourself a Win!

    By now, you know the 2015 IPI Conference & Expo, June 29–July 2 in Las Vegas, will be the parking industry’s biggest and best event, offering more professional development, hands-on product and technology experience, and networking (oh, the networking!) than ever before. What’s on tap? A few highlights: 225 exhibitors Read More »

  • An Image Turnaround

    By Marc Denson It was a beautiful morning when I reported to work years ago, but within a few hours the real picture began to unfold: a parking unit in chaos with only one employee remaining after an internal affairs investigation; 70 percent of meters were more than 30 years Read More »

  • Mixing It Up

    By Bill Kavanagh, AIA, NCARB Mixed-use projects with parking facilities are becoming more common. As land becomes ­scarcer, building a freestanding garage may be a missed opportunity. Often, parking authorities and other parking entities are involved in mixed-use projects that include multiple owners, both public and private. Let’s examine issues Read More »

  • Simple Fixes

    By Ron Steedly, CAPP, MEd, LCI Let’s face it: Bicycle transportation on a college campus is essential. No matter if the campus is 5,200 acres like Texas A&M University (10th in the nation in overall acres) with nearly 56,000 students or 14 acres like Thomas More College of Liberal Arts Read More »

  • Boosting Credit Security

    By Randy Vanderhoof The U.S. is more than three years into its migration to Europay MasterCard Visa (EMV) chip payments, and 2015 is expected to be a year of great progress. Last year, there were approximately 120 million chip cards in the market, and this number is expected to leap Read More »

  • Being Prepared

    By Bruce Barclay, CAPP This exercise was the culmination of a 10-month process that included a planning team of 35 people from 20 different organizations. In the months prior to the exercise, the planning team worked diligently to solidify objectives and expected actions, confirm extent of play from participating agencies, Read More »

  • Legal Updates

    By Leonard T. Bier, JD, CAPP Since 2011, this column has addressed actual and hypothetical legal issues based on new state and federal laws, employment situations, parker conduct, and litigation that affects the operation of public and private sector parking operations. Here, we review some subjects we’ve covered and bring Read More »

  • Automated Vehicle Storage Retrieval System Update

    By Donald R. Monahan, PE After completion of the first two fully automated vehicle storage/retrieval systems (AVSRS) in October 2002 (Hoboken, N.J., and Washington, D.C.), it took another five years before the third system was completed in the U.S., in New York City. To date, 14 systems have been completed, Read More »

  • The Two Tier Solution

    By Donald Shoup and Fernando Torres-Gil Almost everyone can tell an anecdote about disabled placard abuse. One of mine stems from a visit to the California capitol building in Sacramento. After noticing that cars with disabled placards occupied almost all the metered curb spaces surrounding the Capitol, I talked to Read More »

  • Real Numbers

    By Jay Primus The San Francisco Municipal Transportation Agency (SFMTA) manages San Francisco’s parking, but for many years couldn’t answer a simple question: how many parking spaces are there in the city? We weren’t alone; to the best of our knowledge, no other major city can accurately answer this question. Read More »

  • Student Smarts

    By Charnae Sanders As is true on college campuses across the nation, parking has been and continues to be a big issue among students at Central Michigan University (CMU). With limited parking and a large student population, problems are expected to arise. Student Government Association (SGA) President Chuck Mahone says Read More »

  • A Robotic Revolution

    By Wes Guckert, PTP A report recently issued by the United Nations highlighted a global trend: More than half (54 percent) of the world’s population lives in urban areas. This trend isn’t expected to slow anytime soon. In fact, that number is forecast to rise to 66 percent by 2050. Read More »

  • A Smarter Parking Solution

    By Graham Arndt A new smarter parking initiative at Curtin University in Perth, Australia, illustrates that meters are no longer the must-have item for paid parking. Curtin University’s pay-as-you-go (PAYG) parking system is the first of its kind to be introduced into Australia and possibly the world. The system successfully Read More »

  • Looking Into The Crystal Ball

    By Bill Smith, APR The installation of the original parking meter in Oklahoma City in 1935 represented the first time a technology was introduced to improve parking management. But we can hardly call that the dawn of parking’s Technology Age. After all, the parking meter served as the zenith of Read More »

  • Meeting Conflicting Demands

    By Dave McKinney, EdH, CAPP Customers have highly diverse expectations of those who provide parking services. Administrators of parking operations face the formidable challenge of meeting multiple customer expectations while also achieving financial business objectives. In the course of setting and achieving goals related to meeting many diverse demands, parking Read More »

  • Success On Two Wheels

    By Holly Parker As a practitioner in the specialized profession of higher-ed sustainable transportation for more than 13 years, I can confidently say that I looked for the perfect bikeshare solution for a university campus for about a dozen years. Anyone who sees bikesharing as the economical, scalable, and emission-free Read More »

  • Simple Savings

    By Jon Martens, AICP, CAPP Every parking owner is concerned with parking facility operations costs. Those who depend on parking to produce revenues want to make sure their costs don’t cut too deeply into profits. Owners who rely on parking to support their residential, commercial, or retail developments need to Read More »

  • Power Struggle

    By Kim Fernandez IT happens all the time: Driving down the road, you glance at your fuel gauge to see it’s nearly empty. You pull into the gas station, line up behind the car at the pump, and see there’s nobody there actually pumping gas. Maybe that driver is in Read More »

  • Paying the Freight

    By Duke Hanson Whether you live in, work in, or just visit dense urban centers, it is likely that you’ve had to run the on-street gauntlet of double-parked delivery vehicles. Certainly, the Federal Highway Administration (FHWA) has noticed, as that agency attributes a significant amount of city gridlock to restrictions Read More »

  • Metadata and Parking

    By Leonard T. Bier, JD, CAPP The defection by Edward Snowden from the U.S. to Russia spotlighted the metadata intelligence gathering of the U.S. National Security Agency’s (NSA) Prism Program. The general practice of collecting and analyzing telephone metadata by the NSA and the federal government significantly intensified after Sept. Read More »

  • Real World Results

    By Matt Davis and Michelle Wendler, AIA While communities often add parking to meet existing demand, some forward-thinking areas, such as Pasadena and Baldwin Park, Calif., have flipped their thinking to see parking as a catalyst for redevelopment. Pasadena has a successful track record in its historic downtown of building Read More »

  • Resetting Public Opinion

    By Frank Ching Santa Monica, Calif., is more than a quintessential Southern California city—its status as home to the world-famous Santa Monica Pier and a vibrant downtown area make it among the most celebrated beach cities in the world. Each year, more than 20 million vehicles transcend on 8.5 square Read More »

  • Teamwork, Proposals, and Hiring Decisions

    By Rachel Yoka, LEED AP BD+C, CPSM There are plenty of inspirational sayings on teamwork that are often applied to consulting and project work. These are frequently referenced in requests for proposals (RFPs) for studies, design, and construction. Clients and owners, understandably, want to hire firms and teams that have Read More »

  • The Difference Between Getting By and Moving Forward

    By Matthew Inman I’ve had the privilege of working with parking programs all across North America. I’ve seen some that excel and some that struggle with seemingly basic responsibilities. I’ve seen brand-new parking organizations spring to life and well-established programs fall into decline. What differentiates the successful organizations from the Read More »

  • The Critical Rear View

    By Jason Bare We live in a fast-paced world where everyone is always busy, whether answering phone calls, texts, and emails or trying to get to our next destination in the least amount of time. Sometimes, that split second of turning one’s head to check our surroundings when backing up Read More »

  • Thinking in Groups

    By Alvin “Aalim” Turner In almost every aspect of our busy lives during the last few decades, we have witnessed technology solutions grow by leaps and bounds. Who knew that something called an “app” would become such a resourceful and necessary tool in our daily lives? We continue to live Read More »

  • Hiring an Expert

    By Patrick Wells While the argument is out there for construction companies to be more diverse and have more variety in their pursuits, I have found that there is tremendous value in searching out and hiring a true specialist for new projects. Coming from the construction industry and having experience Read More »

  • Beyond Just Parking

    By Gloria Gallo, CAPP, and Patricia Rumi, CAPP For many years, the four-square-mile Borough of Fort Lee, N.J., has made clever use of its parking authority. To keep taxes down and offer residents increased services, the municipal government has called upon the department from time to time to assume responsibility Read More »

  • Doubling Down

    By Eric VanDuyne and John Vincent We were given the opportunity to investigate deteriorated conditions in a five-level, post-tensioned concrete parking structure located in the midwest U.S. back in 1991. At that time, the structure was 15 years old and exhibited widespread deterioration to concrete surfaces on elevated levels of Read More »

  • SPREADING THE WORD

    By David G. Onorato, CAPP A 2012 decision by the Public Parking Authority of Pittsburgh established the city as the first in the U.S. to commit to the adoption of multi-space, pay-by-license-plate technology to manage a full network of on- and off-street metered marking. The primary objective of the commitment Read More »

  • NEW Technology Will Drive Airport Parking In 2014

    By Dan Kupferman, CAPP Flying can be stressful. It’s really not the flying that creates tension, but getting to the gate on time that stresses us out. Driving to the airport, finding a parking space, getting through security—if you have an early morning flight, you may be tempted to leave Read More »

  • Free Wheeling

    By Bill Smith, APR Airports are always striving to find new ways to make the traveling experience more convenient and enjoyable. Competition for travelers can be fierce, and terminals need to offer the amenities and services that travelers are looking for. Entrepreneurs are helping many airports in their quest for Read More »

  • Lessons Learned

    By Diane Confer, CAPP What do you do when you have a large garage that’s nearly half empty despite rates that are already lower than other garages in the area? As parking professionals, isn’t our job to fully utilize our resources and keep garages at full occupancy to maximize our Read More »

  • Time Bandit, or To Catch a Thief

    By Leonard T. Bier, JD, CAPP Technology has made it easier for employers to track the performance and location of their field employees using GPS locators embedded in company vehicles, cell phones, and tablets issued to employees in the ordinary course of business. In the June 2011 The Parking Professional, Read More »

  • Car Sharing at a Mile High

    By Robert Ferrin Launched earlier this year, Denver’s car sharing program is a fee-based service that provides a shared vehicle fleet to members 24 hours per day, seven days per week, at unattended self-service locations. Car use is provided at minute-based, hourly, or per-mile rates that include fuel, insurance, and Read More »

  • Minimum Efforts

    By Daniel Rowe Multifamily residential buildings often provide too much parking, which can be an impediment to achieving a wide range of community goals. King County Metro Transit (Metro), Seattle, Wash., recently embarked on a project to rewrite the rules for multifamily parking. Through its Right Size Parking Project, Metro Read More »

  • Overnight Options

    By Mike Estey It’s not often that those of us who manage on-street parking for city governments do something that results in near-universal praise. But it happened here in Seattle! Seattle has an active nightlife. While grunge may have put our music scene on the map a couple of decades Read More »

  • Modernizing Municipal Technology

    By Joseph Balskus The July Consultants Corner focused on rebuilding and reinventing our core cities. This month’s column continues that theme with a demonstration of the initiatives that Park New Haven (PNH), formerly the New Haven Parking Authority, has undertaken to modernize parking technology, meet the demands of a growing Read More »

  • A Prolific Partnership

    By Gina Fiandaca Public private partnerships (P3) between major local governments and private companies are critical to the successful development and execution of sophisticated, high-volume programs such as the processing and collection of parking tickets. These partnerships allow governments to allocate resources to establishing policies, building core competencies, providing oversight, Read More »

  • Unlocking the Grid

    By Bill Smith The eyes of the world will be on Rio de Janeiro, Brazil, for the next few years, as the city gears up to host the 2014 FIFA World Cup soccer tournament and the 2016 Summer Olympic Games. These events bring prestige, lots of attention, and billions of Read More »

  • Parking Power

    City planner and author Jeff Speck talks about the role parking plays in creating walkable cities. Jeff Speck, AICP, CNU-A, Leed AP, Hon. ASLA, didn’t start out writing about parking. A renowned city planner and architect, his first book, Suburban Nation: The Rise of Sprawl and the Decline of the Read More »

  • Defending the Enforcement Officer

    By Colleen M. Niese But I was only going to be gone five minutes.” “Your meter doesn’t accept cash.” “I don’t have to pay for parking—I’m on staff.” Parking enforcement officers can be subjected to listening and resolving the proverbial “dog ate my homework” excuses from customers trying to extract Read More »

  • Park Your Park Here

    By Kim Fernandez Midway through an otherwise ordinary day three years ago, Jeff Petry picked up the phone to hear the voice of a seriously stymied parking enforcement officer. “He said we had people sitting in parking spaces outside Starbucks and other downtown businesses,” says Petry, parking manager at the Read More »

  • Maintenence Matters

    By Gregory J. Neiderer, PE Some parking facility owners and operators believe that as long as their structures continue to serve the public, few maintenance-related tasks need to be performed. Nothing could be further from the truth—facility maintenance is downright essential. One of the most important things an owner or Read More »

  • Forward Momentum

    By Kim Fernandez Don’t tell anyone, but newly-elected IPI Chair Liliana Rambo, CAPP, fell into parking because she wanted a space, well, for free. A student at Miami-Dade Community College-Downtown Campus in 1987, Rambo was chatting with a friend who worked as a cashier in the garage nearest the administrative Read More »

  • One Year Later NYC’s EStar Test

    By Guillermo Leiva Last year, I wrote about the New York City Department of Transportation (NYC DOT) Bureau of Parking’s audition of all-electric eStar vans in our meter collection fleet (see the July 2012 issue of The Parking Professional). We began our tests as optimists, hoping this new, sustainable technology Read More »

  • Maximizing Change Minimizing Pain

    By Garrett Coleman Does the idea of upgrading your parking facility’s payment systems raise the hair on the back of your neck from the thought of lanes being shut down, traffic jams, issuing new monthly access credentials, and facing a complete database transfer? Upgrading a garage parking system does not Read More »

  • Find It Fix It Then Raise the Bar

    By Wanda Brown Is your parking operation riddled with staff excuses? Can’t get your employees to produce excellence? Feeling frustrated and sometimes defeated? Every parking manager has had to deal with less-than-favorable performance from frontline and administrative staff. Whether poor performance is due to motivational or training issues, it is Read More »

  • In the Blink of an Eye

    By Kim Fernandez Gina Fiandaca completed the 2013 Boston Marathon run at about 2:42 p.m. on Monday, April 15 and started making her way through the congested finish-line stations. It was, she noted later, the first year in 14 that she didn’t have family members waiting for her behind the Read More »

  • The Importance of People

    By Vanessa K. Solesbee, MA This issue of The Parking Professional—the one that celebrates excellence in our industry and highlights some of the talented men and women who exemplify the term “parking professional”—is the issue I look most forward to reading each year. I am deeply inspired by the stories Read More »

  • Tourist Transitions

    By Brian Andersen, CAPP, MBA Over the years, I have witnessed the parking metamorphosis of Park City, Utah, which is a resort town. The city’s skiing is legendary and attracts many to this beautiful region, but its proximity to an urban area and major airport hub has generated some parking Read More »

  • Prep Work

    by Holly Doering When “Big Joe” McGinnis stole $2.7 million from the Brink’s Depot in Boston (now a parking garage) in 1950, he needed an ice pick to enter the building. Today’s thieves only need to find a way to breach your online defenses. That’s the reason for the rise Read More »

  • Mensa Meters

    By Jon Martens and Steffen Turoff, AICP Shoppers, business owners, visitors, and even residents in cities and towns across the U.S., all face the same persistent, driving-related problem: finding an available parking spot. Recent surveys from around the country have shown that regardless of a municipality’s location, some of the Read More »

  • Beyond Supply & Demand

    By Brett Wood, CAPP, PE The parking supply and demand study is one of the oldest staples in the parking professional’s toolbox. It happens in all sorts of parking departments and operations, and is always intended to answer the questions: How much parking do I have? How much parking do Read More »

  • Rolling Controversy

    By Kim Fernandez The City of Chicago followed several other major cities last July when it passed an ordinance banning food trucks from parking within 200 feet of fixed businesses that serve food. Their ordinance, which also required the trucks to broadcast their whereabouts via GPS devices, went a bit Read More »

  • Managing Moped Parking

    By Patrick J. Kass, CAPP The University of Wisconsin-Madison is located in downtown Madison and is home to 75,000 employees, students, and visitors on a daily basis. The campus has 13,000 parking spaces to meet its daily need. To support the access needs of the campus, a number of alternative Read More »

  • SAVE ME A PARKING SPACE

    By Leonard T. Bier, JD, CAPP We often ask our friends and family to save us a place in line to purchase tickets at a concert venue, to get into a theatre, or for in-store promotions. Not as common but certainly a practice that occurs on a daily basis is Read More »

  • Sowing Seeds Harvesting Rewards

    By L. Dennis Burns, CAPP My job as a consultant provides three great benefits I treasure. The first is that, when done right, it is a continuous learning experience. The second is that the travel allows me to see and keep in touch with a wide network of professional colleagues Read More »

  • Garages are for Parking

    By William F. Kavanagh, AIA, NCARB There has been a lot of news recently about a variety of people- gathering events being hosted in parking garages (see p. 28 for one). Some of them include the following: Sports event tailgating. Fireworks viewing. Parade watching. Dances or raves. Grand opening/ribbon-cutting ceremonies. Read More »

  • Lets Get This Party Started or Not

    By Larry J. Cohen, CAPP And the winner in the category of Parking Innovation in a Parking Program goes to…The Lancaster Parking Authority, for their garage rooftop events!” So went the annual awards banquet of the Pennsylvania Parking Association last September. That night, I accepted the award for innovation in Read More »

  • Always on Stage

    By Stephen Rebora, R.A. Mr. Rebora, I am pleased to inform you that your firm has been selected to present its qualifications at an interview that is scheduled for next week.” Being short-listed for a new project is always great, but it also sets a chain of efforts in motion Read More »

  • Establishing a New Technology

    By Clyde Church We are usually skeptical when a new technology arrives in our industry. We wait to see if it will live up to its developers’ claims and who adopts it first, and then listen for unanticipated problems and risks in deployment. When we select new technologies, our reputations Read More »

  • Plow Planning

    By Phill Sexton If you are a parking facility manager in a region that gets any amount of snow and ice, you probably already know that your risk and liability increase during the winter. While February may seem an odd time of year to begin the planning and qualification process Read More »

  • Total Revolution

    By Dennis Carter and Clarence W. Kemper, Jr. Parking technology: where is it heading? Everyone wants to go faster and be greener and more efficient. The parking industry is incorporating and adapting new technologies to meet the needs of the industry and the public. Mechanical to Digital Over the past Read More »

  • Taking Command

    By Mark Wright The line was growing by the moment. Six cars ahead, a driver—who had overlooked or ignored the “pay before you leave” signs—puzzled over the ticket slots and buttons at the exit gate kiosk. As moments turned into minutes, waiting drivers’ hands started inching toward their horns. One Read More »

  • Culture Club

    By Julius E. Rhodes, SPHR I may be dating myself this month. Some of you will remember the group of which I am about to speak with great fondness, while others will have to go to the internet to get my references. Back in the 1980s there was an English Read More »

  • The Consultative Approach

    By L. Dennis Burns, CAPP Have you ever read a book and said to yourself, “Man, I should have written this!” That was my first reaction to The Consultative Approach, by Virginia LaGrossa and Suzanne Saxe. My second thought was, “Man, I wish had read this book 20 years ago.” Read More »

  • Smile

    By Jim Bass Smile! You’re in landside. That phrase came to me one night as I lay in bed thinking about customer service and what we could do at the Bill and Hillary Clinton National Airport, Little Rock (BHCNA), to improve or better understand what appears on the surface to Read More »

  • Social Media 101

    By Sue Cornell The growing phenomenon of social media has extended into almost every portion of our society. In the last 10 years, social media has grown from a passing fad enjoyed by college students to a prime communication and intelligence tool. More and more average citizens are Tweeting, turning Read More »

  • Service Blueprinting

    By Melinda Alonzo-Helton, CAPP, Theresa Fletcher-Brown, and Nancy Stephens Why should you care about your customers’ experiences? Because that is one of the few places you can win in the service business. It can be a basis of distinguishing you from competitors. This is especially true for private and municipal Read More »

  • At a Crossroads

    There’s no question that the parking industry has seen massive change in recent years. Technology, sustainability, and a growing perception of professionalism have all deeply affected the way people in parking think about their work. But what’s ahead for the future? We asked industry leaders who work in airports, universities, Read More »

  • There’s an App for That

    By Colleen M. Niese The business case has been presented, the green light given to fund a new technology-based solution—a pay-and-display system, an automated monthly parker program, or perhaps an upgrade to a corporate support function—and you’re in the driver’s seat to source the right vendor to provide the deliverable. Read More »

  • Parkapalooza

    By Debbie Hoffmann What is the key to successfully managing large events on a college campus? Planning, planning, and planning. Texas A&M University was rated in the 2011 preseason edition of Sports Illustrated as the top college football game day environment, with Fox Sports chiming in by listing the school’s Read More »

  • Parkaholics Anonymous

    By Suzanne Williams Parking professionals come into contact with parkaholics every day—you probably recognize them as pesky repeat offenders who refuse to follow the rules. But how many of us are willing to admit we may have a problem ourselves? If your operation is struggling to manage peak demand and Read More »

  • Parking Pricing & TDM

    By Kurt Matthews Parking and traffic demand management (TDM): are they friend, foe, or partners? In Boulder, Colo., we look at these two concepts as elements of a larger notion that we call access management. Properly managed parking supports TDM by helping control and, at the same time, ensure access Read More »

  • Growing Pains

    By Justin Bean Roosevelt Island is a small community with big aspirations. Located on New York’s East River between Manhattan and Queens, it is a prime two-mile by 800-foot section of real estate that features housing developments, parks, and commercial areas. The island is linked to Manhattan by a three-minute Read More »

  • Multi Modal Magic

    By Ross Allanson, CAPP, and Atif Saeed, CAPP Infrastructure that’s designed and built to meet transportation needs makes a big difference in how our communities function and grow. The City of Minneapolis’ leadership and regional partners have traditionally been forward-thinking when it comes to creating a favorable environment for a Read More »

  • Reforming Parking Policies

    By Valerie Knepper Parking policies are emerging as a key and sometimes volatile issue in land use development and transportation planning efforts. A growing group of public and private interests are seeking changes in parking policies, pointing to problems such as inefficient usage of limited land, negative economic effects of Read More »

  • Walking the Line

    By Hal King, CAPP On-street parking might seem to work against the principles of Transportation Demand Management (TDM). To most observers, it promotes single vehicle trips and undermines mass transit. So how does on-street parking fit into TDM? How do we use it to reduce increasing congestion in urban centers Read More »

  • ON THE CUTTING EDGE

    By Allen Greenberg The U.S. Secretary of Transportation recently announced discretionary funding awards for 12 different programs, including the Value Pricing Pilot Program (VPPP). The VPPP awards include seven parking pricing projects. Before this announcement, the Federal Highway Administration’s (FHWA) comprehensive Contemporary Approaches to Parking Pricing: A Primer (visit parking.org/fhwaprimer Read More »

  • High Value

    By Colin Stewart The discussion of on-street parking rates is a common one in the media as municipalities large and small realize they need to increase rates to increase revenue or generate turnover. Most cities have recognized that price is a more demand-based and customer-friendly way to generate turnover than Read More »

  • Hitting Moving Targets

    By Mike Carneiro In some parking enforcement jurisdictions, as few as 25 percent of parking fines are collected in full before the first enforcement escalation. Even the best-run parking programs only achieve voluntary payment rates in the 35 to 40 percent range unless they initiate a process of mailing follow-up Read More »

  • Bench Warrant

    By Haskell Nussbaum Having written a book about how to beat parking tickets and sat as a judge who decided such cases, it’s somewhat amusing to be approached by “the enemy” to pen an article about how to make parking tickets stick. The truth is that the overwhelming majority of Read More »

  • Answers and Questions

    By Brad Johnson, CPA, MS Perhaps you read the thoughts of former U.S. Secretary of State Gen. Colin Powell about the parking industry in the August issue of The Parking Professional. One of his themes was that useful knowledge about a business comes from visiting and talking with the people Read More »

  • Mixed Use Parking Structure Design

    By John Purinton, PE, SE A trend in the parking industry for the last decade, especially in downtown, urban, or educational settings, has been to include some type of mixed-use in new projects. Most of these mixed-use applications are retail and are located on the ground floor, where pedestrians will Read More »

  • Reach the Beach

    By Ken Stewart If you fly into San Juan, Puerto Rico for IPI’s Latin Parking Conference & Expo, Dec. 9-12 (latin.parking.org), from the north during daylight hours, the view from the plane will be of sandy beaches, high rise hotels, and condos. Just to the north of the city, you’ll Read More »

  • Reconnecting

    By Julius E. Rhodes, SPHR Reconnecting! Reconnecting. Reconnecting? It’s one word with three different potential interpretations. The first way implies excitement. The second implies a statement of fact, and the third implies uncertainty, as in to what or with whom am I reconnecting and why? Reconnecting in the workplace seems Read More »

  • Parking and Idling

    By Richard B. Easley, CAPP When most people think of parking, they think of empty vehicles with their engines turned off. Let’s look specifically at diesel engine idling, which primarily involves commercial buses and trucks. This happens so often that environmentally-savvy communities are trying to eliminate or minimize this practice. Read More »

  • Man vs Machine

    By Don Monahan, P.E. Robotic parking structures, more commonly referred to as automated vehicle storage/retrieval systems (AVSRS), are rapidly gaining momentum and popularity. Does an AVSRS garage make sense for you? The first two automated vehicle storage systems in the U.S. were completed in 2002 in Hoboken, N.J. (314 spaces) Read More »

  • Taxi Hydrant Zones

    By Troy McLeod Like many large cities, Alberta, Canada’s Calgary has a high demand for on-street, short-stay public and taxi parking space. Calgary’s taxi industry faced changing restrictions in 2010. Taxis were no longer allowed to wait for fares at the airport, but had to move to the downtown core. Read More »

  • Degrees of Hilarity

    THINK YOU’VE HEARD SOME GREAT STORIES from people trying to talk their way out of tickets and fines? (We’re partial to those featured in the June issue of The Parking Professional.) Wait until you hear the best ones from higher education. Late summer and early fall mean one big thing Read More »

  • America’s Parking Lot

    By Kim Fernandez IT STARTED, AS MANY THINGS HAVE, WITH A BET. Aspiring filmmaker Jonny Mars was tending bar in Texas in 2006 and talking smack with a longtime customer about football. The trash-talk wasn’t about the game itself, though. It was about the best way to watch. “I’d never Read More »

  • Between the Lines

    By Leonard T. Bier, JD, CAPP Conventional wisdom says the first rule of parking in an off-street parking facility is: park your car within the lines of the marked parking stall. However this was recently found not to necessarily be true. In Gilmore vs. Maryland, the Maryland Court of Appeals Read More »

  • Performance Improvements for Existing Buildings

    By Rachel Yoka, LEED AP BD+C, CPSM According to the U.S. Department of Energy (DoE), new buildings represent just more than 1 percent of the total building stock in a given year. The estimated life of the average commercial building in the U.S. is 40 years. A recent white paper Read More »

  • Setting Priorities

    By John M. Porter and Greggrey G. Cohen Parking structures are exposed to severe conditions such as rainwater, snow, de-­icing salts, and temperature and moisture changes that can lead to structural ­deterioration and damage to other building systems. Owners can implement routine maintenance programs to repair damage and reduce the Read More »

  • Form & Function

    By Michael Greco, Michael Pipitone, Wendy Feuer, and Guillermo Leiva In 2008, the New York City (NYC) Department of Transportation (DOT), in partnership with the Smithsonian Cooper-Hewitt, National Design Museum, announced an international design competition for a unique NYC bicycle rack. The goal was to develop an attractive, functional rack Read More »

  • Illuminating

    By Pete Barth When a Baltimore County, Md. garage was about six weeks into its high-tech lighting makeover, Wayne Mixdorf, CAPP, director of parking for the Baltimore County Revenue Authority (BCRA) received a phone call from the local power company. “They thought something was wrong with the electric meter,” recalls Read More »

  • Its Not My Fault

    Spend any time in parking enforcement and it’s not long before you’ll hear an excuse for a violation that’ll make you shake your head (or burst out laughing). It’s kind of like the dog eating the homework, only for grown-ups who are caught in the act of parking illegally. You Read More »

  • Planning to Ride Smart

    By Mike Harris Over the last few years, Mississippi State University has experienced historic growth. This increase is a national trend, from the numbers I have seen in academia. Factors behind our institution’s recent growth include the economic climate that has slowed job creation and the realization that the world Read More »

  • The Modern Toolbox

    By Brett Wood and Adria Koller, AICP Remember middle school? Remember being concerned about everyone talking behind your back? Wasn’t much fun, was it? Do you know what your stakeholders are saying about you now? Because more than your image is on the line; the success of your parking program Read More »

  • Parking Garage Fires

    By Mark Wright When Katie Stanciel answered her home phone early in the morning of Sunday, May 1, 2005, she knew her day would not go as planned. Stanciel, aviation parking manager at Hartsfield-Jackson Atlanta International Airport, was alerted to a multiple-vehicle fire burning on the third level of the Read More »

  • Legal Immunity and Part-Time Employees

    By Leonard T. Bier, JD, CAPP The United States Supreme Court in Filarsky v Delia recently considered the issue of whether someone who was hired by the government as a part-time special counsel for an employment matter was entitled to the personal limited liability or immunity granted a full-time employee. Read More »

  • Getting On The Bus

    By Josh Cohen No one needs to be reminded that parking decks are expensive to build and maintain. In 2010, the University of Florida built a $20 million LEED-certified, 927-space parking deck. Likewise, no one needs to be told that campus transit is expensive. North Carolina State University spends almost $5 Read More »

  • Mission Possible

    By Frank Giles What is your mission and how do you get each member of your team to adopt it as their own? How do you refine your team so they are not only willing but also able to take on the mission? Failure to explore these questions can allow Read More »

  • The Information You Need

    By Brad Johnson, CPA, MS In an intermediate accounting class I taught in the 1980s, we began the semester with a Real World Accounting lecture. My point was that when you get tired or lazy with a homework problem, you surrender because you know you will get the answer in Read More »

  • The People Factor

    By Bridgette Brady, CAPP Becoming a sustainable organization means creating a new approach to supporting the organization’s mission and achieving its goals. Truly sustainable organizations take a holistic approach by deeply embedding the principles of the triple bottom line—environment, economic, and social—into their business practices. This creates a dynamic sustainable Read More »

  • Street Smarts

    By Heather Medley and Eric Crouch Students riding the bus to the Texas Tech campus felt and heard a thump after their vehicle stopped to pick up more passengers. Looking out the window, they saw a student sprawled on the ground with his backpack contents scattered and his cell phone Read More »

  • Ten Hut Present Vehicles

    By Don Walter When was the last time your parking department was cheered? Last fall, hundreds of grateful University of Georgia (UGA) students lined up to have their vehicles inspected to help them get home safely for the Thanksgiving holiday. When interviewed, many of these happily smiling students actually screamed Read More »

  • Balancing Funding for Parking and Transit at UNC Chapel Hill

    By Cheryl Stout The University of North Carolina (UNC) at Chapel Hill is the nation’s oldest public university. Today, it receives an A+ rating in transportation from the Association for Advancement of Sustainability in Higher Education, but struggles with the challenges of maintaining an expanding multi-modal transportation system. The university had Read More »

  • Campus Cycle Program Makes a Difference

    By JC Porter, CAPP Boise State University launched the Cycle Learning Center (CLC) on the main campus last August, just in time for the 2011 fall semester. The CLC is a collaborative program funded through a 50/50 partnership between Boise State University’s Transportation and Parking Services and Health and Wellness Read More »

  • Hide Lock Take

    By Jordan Wendelken It’s not every day that a person can boast about being a crime fighter or helping thwart experienced criminals, but people are doing so across the nation. With a simple concept in mind, growing populations have taken a stand to fight auto theft by just being aware. Read More »

  • Explosion Erosion

    By I. Paul Lew, P.E., CAPP It’s been nearly two years since a failed attempt to detonate a vehicle bomb in New York’s Times Square. As was demonstrated in this event and more so in the 1995 Oklahoma City federal building bombing and bomb in the garage of the World Read More »

  • Being Prepared

    By Geary L. Robinson, Ph.D., CAPP Do you have a disaster plan for your parking facility? Safety and security planning is used to protect the nation’s critical infrastructures and key assets, and parking facilities have a role to play. Threat analysis requires a true understanding of a facility’s purpose, be Read More »

  • More Than Conventional Wisdom

    By Norman D. Bates, Esq. A woman went to an urban hospital to visit an ill friend. While walking to her car in the nearby parking garage, she was stabbed and robbed by an unknown assailant. A year later, the garage manager finds himself sitting in a deposition that is Read More »

  • Sustainability and Valet Operations

    By Isaiah Mouw, CAPP, LEED Green Associate Modern valet parking in the United States began as early as the 1930s. As parking demand in urban areas increased, available parking adjacent to a driver’s specific destination grew smaller and smaller. Drivers became willing to pay to have someone else park and Read More »

  • Recognizing Advances

    By Joseph Wenzi At one time or another, we have all used the toll road system. If you live on the east coast, traveling on a toll road may be a daily experience. Residents of the south know that Florida’s toll roads can present a welcome relief from the congestion Read More »

  • Mythbusters

    By Kim Fernandez What do you do if you’re in an historic district that’s popular for its shopping, dining, offices, and waterfront scenery, but people say has a lack of parking? If you’re Alexandria, Va., you get to work differentiating perception from reality and finding solutions. “The city has, for Read More »

  • Founding of IPI

    By James A. Hunnicutt, CAPP The International Parking Institute is 50 years old and few members are aware of how it started, who the players were, and what motivated them in the early days. This article is intended to provide readers with an understanding of the founding of IPI (formerly Read More »

  • Ergonomics is for Everyone

    By Julius E. Rhodes The topic for this column is ergonomics. Some of you may be saying, “What is a guy who is versed in human resources doing talking about ergonomics? Isn’t ergonomics more the province of safety, operations, or even production?” Ergonomics is not and should not be relegated Read More »

  • Press Release, 9/25/15, Hospital Parking

    Two-Day Symposium Provides Insights on Best Practices and Latest Technology  Register now for third annual Cleveland Clinic CARES about Parking Symposium October 28-29 (Cleveland – Sept. 25, 2015) How can the parking experience at your healthcare facility efficiently and effectively meet patients’ needs and still meet the parking needs of Read More »

  • New IPI Emergency Preparedness Manual Released

    New IPI Emergency Preparedness Manual Helps Parking Professionals Deal with the Unexpected Valuable free tool offers guidance for developing emergency plans for parking facilities and operations. (ALEXANDRIA, VA. –September 1, 2015) Are you and your employees prepared for an emergency? Parking and transportation professionals are charged with the safety and Read More »

  • IPI Recognizes 16 Parking Industry Programs

    2015 Parking Matters Marketing and Communications Awards Highlight Best Practices and Innovative Strategies (LAS VEGAS -July 1, 2015) The International Parking Institute (IPI) recognized 16 outstanding marketing and communications programs in the parking sector during the 2015 IPI Conference & Expo in Las Vegas today. In its second year, the Read More »

  • Texas A&M University Sweeps IPI’s Professional Recognition Awards

    Texas A&M University Sweeps IPI’s Professional Recognition Awards Peter Lange is named 2015 James M. Hunnicutt, CAPP, Parking Professional of the Year Clint Willis is Parking Supervisor of the Year Cindy Ishaq is Parking Staff Member of the Year LAS VEGAS – JUNE 30, 2015) — The International Parking Institute Read More »

  • IPI Launches New Accreditation Program

    IPI Launches New Accreditation Program for Parking Organizations The Accredited Parking Organization (APO) establishes national and international standards for professionalism, accountability, innovation, responsibility, and performance (ALEXANDRIA, VA – June 30, 2015) The International Parking Institute (IPI) launched the Accredited Parking Organization (APO), a new certification for parking organizations that have Read More »

  • Press Release, 11/21/14, Holiday Parking

      Holiday Parking? Seven Tips and a Positive Attitude Put You in the Best Spot Simple strategies to help you preserve your sanity and show goodwill this season The weeks between Black Friday and January can present some of the year’s greatest parking challenges, turning holiday cheer into stress and Read More »

  • Press Release, 6/10/14, IPI Recognizes 12 Industry Programs

    International Parking Institute Recognizes 12 Industry Programs for Marketing and Communications Excellence 2014 Parking Matters® Marketing and Communications Awards Highlight Best Practices and Innovative Strategies The International Parking Institute (IPI) recognized 12 outstanding marketing and communications programs in the parking sector during the 2014 IPI Conference and Expo in Dallas, Read More »

  • Press Release, 6/4/14, IPI Announces Top Parking Professionals of 2014

    International Parking Institute Announces Top Parking Professionals of 2014 Josh Kavanagh, CAPP, of University of Washington is Parking Professional of the Year Joseph Wlostowski, Binghamton University, is Parking Supervisor of the Year Wendy Glenn, University of Georgia, Athens, is Parking Staff Member of the Year (DALLAS, TX) – JUNE 4, Read More »

  • New Research Reveals Local Governments Need to Get Up to Speed on Parking

    New Research Reveals Local Government Officials Need to Get Up to Speed on Parking Findings Show Disconnect between City Decision-makers’ Awareness of Parking Technologies that Can Remedy Traffic Congestion and Improve City Life DALLAS, Texas – June 2, 2013 – A new survey of city and county officials shows that Read More »

  • Press Release, 4/1/14, IPI to Host First Municipality (Smart) Parking Symposium

    IPI to Host First Municipality (Smart) Parking Symposium: Real Solutions for Real Cities,  Sunday, June 1, 11 a.m. to 2 p.m., Dallas (Alexandria, VA) Don’t miss a rare opportunity to immerse yourself in the latest smart parking technology and innovative approaches to municipality parking at IPI’s first Municipal (Smart) Parking Read More »

  • Press Release, 12/10/13, LEEP Competition to Honor Parking Facilities

    LEEP Competition to Honor Parking Facilities for High-Efficiency Lighting April 2014 awards, sponsored by a coalition of parking and building groups with support from the U.S. Department of Energy, will recognize facilities with the greatest energy and cost savings January 10, 2014 is the deadline for submissions to be recognized Read More »

  • Press Release, 11/20/13, Parking Experts Share Ten Tips for Finding the Perfect Spot

    Parking Experts Share Ten Tips for Finding the Perfect Spot this Holiday Season Although it is estimated there are more than 800 million parking spaces in the United States (that’s about three for every automobile), finding one during the busy holiday season is often a challenge. Airports, shopping malls, train Read More »

  • Press Release, 7/16/13, Best Practices in Hospital Parking

    Best Practices in Hospital Parking: An Inside Look at Cleveland Clinic’s World-Class Parking Operations Register Now for Two-Day Parking CARES Symposium, August 5-6 (FREDERICKSBURG, VA – July 16, 2013) Healthcare executives, facility managers, and parking operations managers: How can the parking experience at your healthcare facility efficiently and effectively meet Read More »

  • 2013-05-20 IPI Announces 2013 Parking Professional Recognition Awards

    International Parking Institute Announces 2013 Parking Professional Recognition Awards (FORT LAUDERDALE, Fla. – May 20, 2013) – The International Parking Institute (IPI) has announced the 2013 recipients of its Professional Recognition Program, created to honor parking industry professionals who exemplify excellence in the industry and who are changing the perception Read More »

  • 2013-05-14 Green Parking Council Becomes an Affiliate of IPI

    Green Parking Council Becomes an Affiliate of the International Parking Institute Joining forces will further enhance the parking industry’s efforts toward sustainable solutions (FREDERICKSBURG, VA – May 14, 2013) Under an agreement approved by the boards of both organizations, the International Parking Institute (IPI) and the Green Parking Council (GPC) Read More »

  • 2013-01-31 Parking Industry joins with U.S. Department of Energy

    Parking Industry Joins with U.S. Department of Energy to Support Obama Administration Initiative to Expand Electric Vehicle Charging Stations in the Workplace U.S. Secretary of Energy Steven Chu recognizes International Parking Institute, world’s largest parking association, along with leading automotive, communications, high tech, energy and environmental groups during keynote speech Read More »

  • Parking Experts Offer 10 Tips for Stress Free Holiday Parking

    As holiday shopping gets underway and travelers take flight, there’s one quest we all share: finding the perfect parking spot. (Fredericksburg, VA – November 16, 2012) – What do the holidays mean to you? Loving reunions, bountiful feasts, thoughtful gift giving? Or traveling hassles, crowded shopping centers, and long check-out Read More »

  • 2012-10-29 Smart Parking, Smart Cities

    Smart Parking, Smart Cities: World’s Leading Parking Experts to Share Insights with Latin American Architects, Urban Planners, Developers, Government Officials, and Business Leaders Latin Parking Conference & Expo to Convene Dec. 9-12, in San Juan, Puerto Rico An increasing number of government leaders, architects, urban planners, transportation officials, and economic Read More »

  • 2012-10-08 IPI Launches Parking NewsLink

    IPI Launches Parking NewsLink: A New Online Forum for Industry News IPI Members Can Now Upload News Releases about Parking People, Products and Services (FREDERICKSBURG, VA – October 9, 2012) International Parking Institute members have a new, cost-free way to share their news about parking, people, and products, thanks to Read More »

  • 2012-05-08 New Report Highlights Importance of Parking to Airport Operations

    New Report Highlights Importance of Parking to Airport Operations Airport parking facilities contribute between $2 and $118 million in gross revenues annually to an airport, with a typical large hub airport generating $55 million per year FREDERICKSBURG, VIRGINIA (May 8, 2012) – Parking is a key component of business operations Read More »

  • Why Parking Matters – 2015 White Paper

    Explains why parking and the expertise of parking professionals are integral to the future of cities. Why Parking Matters – 2015 White Paper

  • What’s What in Parking Technology 2015

    Glossary of nearly 100 parking technology terms and definitions, from Access Control to Waiting List. What’s What in Parking Technology 2015

  • Tale of Two Cities Smart Parking Infographic

    Illustrated comparison of a city with and without smart parking solutions. Tale of Two Cities Smart Parking Infographic

  • EMV and Parking White Paper

    Developed by IPI and the Smart Card Alliance, the publication offers parking-related guidance and recommendations on managing EMV chip-based payments. EMV and Parking White Paper

  • DOE Workplace Charging Challenge

    Led by the U.S. Department of Energy, the initiative urges employers to install workplace plug-in electric vehicle (PEV) charging stations. DOE Workplace Charging Challenge

  • Hospital Parking: Two-Day Symposium Provides Insights on Best Practices and Latest Technology

    Register Now for third annual Cleveland Clinic CARES about Parking Symposium – October 28-29 (Cleveland – Sept. 25, 2015) How can the parking experience at your healthcare facility efficiently and effectively meet patients’ needs and still meet the parking needs of employees, visitors, and guests? At the third annual two-day CARES Read More »

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