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  • Compensation and Benefits Survey 2011

    Compensation and Benefits Survey 2011

  • Psychological Contract vs. Employee Engagement

    By Julius E. Rhodes, SPHR When I was a child and my dad worked in the stockyards of Chicago, he often said, “Son, get a job where you can build a good career, stay for 50 years, and then retire.” After I completed graduate school and started to explore various Read More »

  • Off the Grid

    By Bill Schoenfisch When Long Beach City College (LBCC) first opened in 1927 with an enrollment of 503 students, its current enrollment of more than 27,000 probably seemed like an impossible dream. The college later split into three separate campuses by function, and renamed its original Long Beach location the Read More »

  • How Can I Ever Thank You

    By Rhonda Kissane, CAPP In tight budget times, the norm has become “do more with less.” Employees are absorbing a larger workload, and usually doing it with no additional compensation. If you, like many, have experienced budget cuts and still have a smooth-running operation, it’s time to thank the people Read More »

  • Service Blueprinting

    By Melinda Alonzo-Helton, CAPP, Theresa Fletcher-Brown, and Nancy Stephens Why should you care about your customers’ experiences? Because that is one of the few places you can win in the service business. It can be a basis of distinguishing you from competitors. This is especially true for private and municipal Read More »

  • Ten Hut Present Vehicles

    By Don Walter When was the last time your parking department was cheered? Last fall, hundreds of grateful University of Georgia (UGA) students lined up to have their vehicles inspected to help them get home safely for the Thanksgiving holiday. When interviewed, many of these happily smiling students actually screamed Read More »

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