Resource Search
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Navigating Post-COVID Parking Management: Staffing Challenges and Solutions
March 4, 2024
Navigating Post-COVID Parking Management: Staffing Challenges and Solutions By Jovan Douglas, CAPP, MBA The COVID-19 pandemic reshaped the way we live and work, and its impact on parking management is no exception. As we continue to emerge from the pandemic, parking facilities face new challenges related to staffing shortages Read More »
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Kimley-Horn to Offer 401(k) Student Loan Repayment Match in 2024
December 30, 2023
Kimley-Horn to Offer 401(k) Student Loan Repayment Match in 2024 Qualifying Employees to Receive Up to 8% of Their Salary Plus Bonus for Outstanding Student Loans from One of the Country’s Best 401(k) Plans, in Partnership with SoFi at Work. Raleigh, North Carolina –Kimley-Horn, a premier engineering, planning, and Read More »
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ABM Named One of the 50 Best Companies to Sell For
July 24, 2023
ABM Named One of the 50 Best Companies to Sell For New York, New York (GLOBE NEWSWIRE) –– ABM (NYSE: ABM), a leading provider of facility services, infrastructure solutions, and parking management, has been named one of Selling Power magazine’s 50 Best Companies to Sell For in 2023. This Read More »
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8 Things We Learned About Customer Success at IPMI 2022
August 4, 2022
8 Things We Learned About Customer Success at IPMI 2022 By Sarah Becherer *Reposted with permission from the Ocra blog.* This post is a summary of our takeaways from a stellar session at IPMI featuring Brian Wolff, Jeff Johnson, and Catherine Dunwoodie. We’ve done our very best to represent their insights based Read More »
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Life Happens Fast
May 30, 2022
Life Happens Fast By Steve Hernandez, CAPP NOTE: This blog was republished with permission from the MSTPA website blog. If you are new to our industry or are a young professional trying to establish yourself within your organization, I hope you find this post valuable… It is hard to Read More »
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The Great Resignation
February 7, 2022
By Carmen Donnell, CAPP Over the last year, we have been hearing more and more about ‘the great resignation’ and perhaps more so in tech than any other industry. I read a catchy phrase the other day that suggested what is far worse than ‘the great resignation’ is ‘the great Read More »
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Member News: ParkMobile Hires Keisha Franklin as SVP of People
September 7, 2021
ParkMobile Hires Keisha Franklin as SVP of People Experienced Technology HR Leader Joins ParkMobile’s Leadership Team Atlanta, GA – September 2, 2021 – ParkMobile, the #1 parking app in North America, announced today the appointment of Keisha Franklin as Senior Vice President of People. Franklin has over 15 years of Read More »
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Judge Rules California Gig-worker Law Unconstitutional
August 22, 2021
A judge ruled California’s Proposition 22, which allowed transportation network companies (TNCs) and other companies to classify workers as independent contractors instead of employees, unconstitutional last week. Proposition 22 was voted in last November and heavily supported by Uber, Lyft, and other companies that rely on gig workers, including Instacart Read More »
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Member News: Conduent Named a 2020 Supplier of the Year Winner by General Motors
July 1, 2021
Conduent Named a 2020 Supplier of the Year Winner by General Motors COMMERCIAL SECTOR INNOVATION CUSTOMER EXPERIENCE Conduent Incorporated (Nasdaq: CNDT) was named a GM Supplier of the Year winner in General Motors’ 29th annual Supplier of the Year awards. GM recognized 122 of its best suppliers from 16 countries for performance Read More »
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Member News: Conduent Transportation Expands in UK with Highways England Contract for Automated Free-Flow Charging Solution
May 18, 2021
Conduent Transportation Expands in UK with Highways England Contract for Automated Free-Flow Charging Solution Contract marks a significant expansion for Conduent’s Road Usage Charging business in the UK and Europe Company to enable an improved motorist experience for the Dartford-Thurrock Crossing of the River Thames FLORHAM PARK, N.J., May 17, Read More »
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Member News: Forbes Recognizes Conduent as One of America’s Best Employers for Diversity
Forbes Recognizes Conduent as One of America’s Best Employers for Diversity FLORHAM PARK, N.J., May 14, 2021 — Conduent Incorporated (Nasdaq: CNDT) today announced that the company has been named to Forbes magazine’s “America’s Best 500 Employers for Diversity 2021” list. Working with analytics firm Statista, Forbes conducted a survey of over Read More »
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Member News: Conduent Transportation Implements Innovative Passenger Counting System on Buses and Trams in Italy
April 26, 2021
Conduent Transportation Implements Innovative Passenger Counting System on Buses and Trams in Italy MILAN, Italy, and FLORHAM PARK, N.J., April 19, 2021 Conduent Transportation, a unit of business process services and solutions company Conduent Incorporated (Nasdaq: CNDT), today announced the implementation of a new system in Bergamo, Italy, to monitor the maximum number Read More »
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Member News: Conduent Transportation and Hayden AI Announce Technology Partnership to Improve Bus Lane Performance and Traffic Safety
April 8, 2021
Conduent Transportation and Hayden AI Announce Technology Partnership to Improve Bus Lane Performance and Traffic Safety Agreement combines Hayden AI’s expertise in computer vision-based, real-time data collection and urban analytics with Conduent’s position as a leading global provider of public transportation and mobility solutions Partnership to deliver an automated bus Read More »
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Member News: Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider for New Product and Service Range Including New Electric Car
February 19, 2021
Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider for New Product and Service Range Including New Electric Car FLORHAM PARK, N.J. and HAMBURG, Germany, Feb. 18, 2021– Conduent Incorporated (Nasdaq: CNDT) today announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz Read More »
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Member News: Conduent Transportation and Flowbird Selected to Equip Paris Ile-de-France Mobilites’ Buses and Trams with Next Generation Onboard Ticketing Platform
Conduent Transportation and Flowbird Selected to Equip Paris Ile-de-France Mobilites’ Buses and Trams with Next Generation Onboard Ticketing Platform FEBRUARY 17, 2021 GUILHERAND-GRANGES, France and PARIS, France, Feb. 17, 2021 — Conduent Transportation, a unit of business process services and solutions company Conduent Incorporated (Nasdaq: CNDT), and Flowbird, a French company specializing in Read More »
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Member News: WellSpark Health and LAZ Parking Partner to Create Next Generation Employee Benefits
December 4, 2020
WellSpark Health and LAZ Parking Partner to Create Next Generation Employee Benefits FARMINGTON, CT (December 3, 2020) – WellSpark Health, a leading wellbeing, disease prevention and management company and LAZ Parking, one of the largest parking companies in the country, have partnered to create a next generation employee benefit program in Read More »
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Can PARK(ing) DAY Help in Combating COVID-19?
November 28, 2020
Can PARK(ing) DAY Help in Combating COVID-19? Applying the lessons from an annual celebration of parklets to pandemic recovery in cities. By Michael Connor and Brian Bartholomew RETAIL SHOPS AND RESTAURANTS IN CITIES across the country are starting to open under mandated social distancing guidelines. However, maintaining six feet of Read More »
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Member News: Adelaide Transit Authority Selects Conduent Transportation to Pilot New Contactless Open Payment System on Trams
November 6, 2020
Adelaide Transit Authority Selects Conduent Transportation to Pilot New Contactless Open Payment System on Trams GUILHERAND-GRANGES, FRANCE and FLORHAM PARK, N.J., Nov. 04, 2020 — Conduent Transportation, a unit of business process services and solutions company Conduent Incorporated (Nasdaq: CNDT), today announced that it has installed a new contactless open payment system on Read More »
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Member News: Conduent Deepens Focus on Client Service Delivery and Utah Community with New State-of-the-Art Global Command Center
October 26, 2020
Conduent Deepens Focus on Client Service Delivery and Utah Community with New State-of-the-Art Global Command Center Sandy, Utah facility brings more than 80 technology-focused jobs to the state, providing 24/7 monitoring and response for business and government clients globally Utah Lieutenant Governor Spencer Cox, Conduent CEO Cliff Skelton and Conduent Read More »
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Member News: Conduent Named a Leading Customer Experience Management Service Provider by Everest Group
September 10, 2020
Conduent Named a Leading Customer Experience Management Service Provider by Everest Group SEPTEMBER 10, 2020 FLORHAM PARK, N.J., Sept. 10, 2020 — Conduent Incorporated (Nasdaq: CNDT) today announced it has been named a Major Contender in Everest Group’s Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment 2020. The Read More »
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Member News: Conduent Teams Up with Buoy Health and IBM Watson Health to Help its Clients Manage COVID-19 Related Workplace Challenges
September 9, 2020
Conduent Teams Up with Buoy Health and IBM Watson Health to Help its Clients Manage COVID-19 Related Workplace Challenges FLORHAM PARK, N.J., Sept. 09, 2020 (GLOBE NEWSWIRE) — Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced a collaboration with Buoy Health and IBM Watson Health to integrate both companies’ cutting edge Read More »
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Member News: City of Santa Monica Renews with Conduent Transportation to Provide Curbside Management Systems and Services
August 12, 2020
Since 2004, Conduent has helped the city to deliver a convenient experience for Santa Monica residents, merchants and visitors. 9-year contract expands online and mobile self-help options for customers to resolve parking citations and manage parking permits FLORHAM PARK, N.J., Aug. 11, 2020 (GLOBE NEWSWIRE) — Conduent Transportation, a unit of Read More »
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When Measuring Up Leaves You Falling Behind
October 23, 2019
Shontel Zamora, MPA “Really, that person? Why? I don’t get it?” Have you ever found yourself comparing your life to someone else’s? How many times have you compared your educational milestones, financial status, career progression, home, family, car, vacations, or even your looks with those of another person? Have you Read More »
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Member News: Kimley-Horn Named One of the 2018 FORTUNE 100 Best Companies to Work For®
March 13, 2018
Raleigh, North Carolina – February 15, 2018 – Kimley-Horn is one of the 2018 FORTUNE 100 Best Companies to Work For, according to global research and consulting firm Great Place to Work and Fortune. Kimley-Horn ranked #10 on the list, which is based on survey responses from employees rating the Read More »
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Psychological Contract vs. Employee Engagement
January 19, 2016
By Julius E. Rhodes, SPHR When I was a child and my dad worked in the stockyards of Chicago, he often said, “Son, get a job where you can build a good career, stay for 50 years, and then retire.” After I completed graduate school and started to explore various Read More »
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Off the Grid
January 18, 2016
By Bill Schoenfisch When Long Beach City College (LBCC) first opened in 1927 with an enrollment of 503 students, its current enrollment of more than 27,000 probably seemed like an impossible dream. The college later split into three separate campuses by function, and renamed its original Long Beach location the Read More »
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How Can I Ever Thank You
January 15, 2016
By Rhonda Kissane, CAPP In tight budget times, the norm has become “do more with less.” Employees are absorbing a larger workload, and usually doing it with no additional compensation. If you, like many, have experienced budget cuts and still have a smooth-running operation, it’s time to thank the people Read More »
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Service Blueprinting
January 14, 2016
By Melinda Alonzo-Helton, CAPP, Theresa Fletcher-Brown, and Nancy Stephens Why should you care about your customers’ experiences? Because that is one of the few places you can win in the service business. It can be a basis of distinguishing you from competitors. This is especially true for private and municipal Read More »
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Ten Hut Present Vehicles
January 4, 2016
By Don Walter When was the last time your parking department was cheered? Last fall, hundreds of grateful University of Georgia (UGA) students lined up to have their vehicles inspected to help them get home safely for the Thanksgiving holiday. When interviewed, many of these happily smiling students actually screamed Read More »