On-Demand Learning
Few people come to the parking industry with insider knowledge of how things really work. On-the-job training can teach them about their own jobs and companies, but not everyone has the time or budget to attend the industry classes that can make the difference between company worker and parking professional. IPI has a solution for that!
We are pleased to introduce our new On-Demand Learning program - Training Without Travel - offering parking-specific courses that can be completed from any internet-connected computer, on any schedule, by any employee.
These modules were developed by some of the industry's most respected and well-known leaders, who worked to identify the topics new professionals could most benefit from and turn those into online courses, to give them "Training Without Travel" they can take on their own schedules, without leaving their homes or offices.
The Training
Courses will take anywhere from half-an-hour to a few hours to complete and can be started and stopped as schedules demand. Open to IPI members and non-members alike, the courses are designed to allow increased access to learning and encourage life-long learning among industry professionals without requiring travel or time out of the office.
Modules are presented in an easy-to-follow online format that includes a brief quiz at the end of each. Students can progress through the modules as their schedules permit, earning a certificate of completion for each course they successfully complete.
IPI's On-Demand Learning - Training Without Travel has started with six courses:
Customer Service ($79 members; $119
non-members)
Developed/Instructed by: Robert Milner, MS, CAPP,
University of Maryland at Baltimore
Mr. Milner has been an onsite IPI Customer Service training
instructor for many years. He has developed this course to
assist new hires with sharpening their customer service skills and
help them realize the difference between not-so-good, good and
quality customer service. You will review coffee stains,
moments of truth, cycle of service, job duties vs. "contributions"
and supportive behavior, among others.
Conflict Resolution ($79 members; $119
non-members)
Developed/Instructed by: Kim Jackson, CAPP,
Princeton University
Are you dealing with a state of disharmony in your
organization? This course, developed by Kim Jackson, IPI's
former Training Director, includes ways to deal with and resolve
conflict resolution. Topics include environment effects and
conflict, realities of the parking profession, tactical
communications, group dynamics, what to look for in effective
groups, steps in negotiating as well as a conflict style assessment
and suggestions on becoming a better listener.
Parking Enforcement: On- & Off-Street ($79
members; $119 non-members)
Developed/Instructed by: David Hill, CAPP, MMM
Ltd.; Doug Holmes, CAPP, The Pennsylvania State University; Hal
King, Springfield Parking Authority; and Roamy Valera, CAPP, SP
Plus Municipal Services
This course covers the role that Parking Enforcement Officers
(PEOs) provide to the community on a daily basis including how to
be a seasoned customer service ambassador, daily survival, parking
regulations and ordinances, enforcement technology and
administrative adjudication, just to name a few.
On-Street Parking Management ($149 members; $199
non-members)
Developed/instructed by: Ron Given, Duncan
Solutions, Inc.; Duke Hanson, Duncan Solutions, Inc.; Stephen
Hittman, Complus Data Innovations, Inc.; Shawn McCormick, ACS
Middle East, Inc.; Joseph Sciulli, CHANCE Management Advisors,
Inc.; and Roamy Valera, CAPP, SP Plus Municipal Services
This course will cover the following topics in depth:
on-street parking management, parking policies, regulations,
meters, ticket processing, how systems are managed, program
benefits and analysis and public information.
Off-Street Parking Management - Coming Soon!
Parking Technology - Trends & Traffic Management
($79 members; $119 non-members)
Developed by the IPI Parking Technology Committee
and is instructed by committee members Mike Drow, CAPP, Standard
Parking Corporation and Blake Laufer, CAPP, T2 Systems,
Inc.
Technology plays a role in every industry and things change so
quickly that sometimes it's difficult to keep up. This course
will review the terminology, current trends, mechanical to digital,
revenue control technology, license plate recognition and how cell
phones now play an integral part in on-street operations. The
second section, Traffic Management, will include information
regarding how to use technology to help the consumer get to their
final destination.
In the future, IPI will be providing many more topics of online educational offerings to help you advance through the parking profession.
Ready to get started?
All you have to do is click on the Member or Non-Member link below to be taken to the On-Demand Learning classroom. There you will need to register and choose the courses that you'd like to enroll in. Once you have your user name and password, the On-Demand Learning classroom will be accessible to you 24 hours a day, seven days a week.
IPI Members please click here to register (membership status will be confirmed by IPI staff)
Non-Members please click here to register
Do you have any questions or need assistance? Please contact Lauri Chudoba at chudoba@parking.org or 540.371.7535.
