IPI’s monthly webinar program provides parking-specific education and training to large numbers of registrants and attendees right at their desktop.
Participating in these hour-long, monthly webinars, you and your staff gain access to national speakers and industry experts, offering training and insight on a variety of topics. Benefits include improved management and communication, greater participation and teamwork, reduction in travel time and expenses and on-demand learning opportunities from the webinar archive.
|August 17, 2016 at 2:00 PM EDT||Suicide in Parking Facilities: Prevention, Response, and Recovery
A sad reality of the parking industry is that parking structures are sometimes used by people who want to die by suicide. According to a 2016 IPI survey of members, half the organizations had experienced a suicide or suicide attempt at one of their parking facilities. The webinar covers a wide range of topics, from installing physical barriers and signage that offers crisis line information to on-the-scene intervention and post-traumatic care for employees and witnesses. It also addresses how to effectively manage media attention that can unintentionally glamorize suicide with tragic consequences.
|September 14, 2016 at 2:00 PM EDT||From Asphalt to Green Infrastructure: Transforming Surface Parking
An evolution in parking lot design is upon us to harness the massive potential of these vast open spaces in our cities and communities. Webinar participants will learn about the innovations available to mitigate environmental problems, generate additional incomes, and provide a healthier space for patrons and the public.
|October 19, 2016 at 2:00 PM EDT||Cracking the Code to Sustaining a Customer Service Culture
A culture of customer service – everyone wants it, but getting there can be a challenge. In this session, we will review key tactics that can be used to sustain a customer service culture within your organization. Participants will leave the session with practical solutions they can implement with limited time and dollars including: refresher training ideas, reward and recognition program options and mechanisms to create feedback channels with employees that can help to address common customer challenges proactively, so some customer service issues can be avoided altogether.
Did you know we have an archive full of recorded IPI webinars ready for you?