IPI’s monthly webinar program provides parking-specific education and training to large numbers of registrants and attendees right at their desktop.
Participating in these hour-long, monthly webinars, you and your staff gain access to national speakers and industry experts, offering training and insight on a variety of topics. Benefits include improved management and communication, greater participation and teamwork, reduction in travel time and expenses and on-demand learning opportunities from the webinar archive.
|October 26, 2016 at 2:00 PM EDT||Cracking the Code to Sustaining a Customer Service Culture
A culture of customer service – everyone wants it, but getting there can be a challenge. In this session, we will review key tactics that can be used to sustain a customer service culture within your organization. Participants will leave the session with practical solutions they can implement with limited time and dollars including: refresher training ideas, reward and recognition program options and mechanisms to create feedback channels with employees that can help to address common customer challenges proactively, so some customer service issues can be avoided altogether.
|November 16, 2016 at 2:00 PM EDT||The Path to APO – Benchmarking Success and Advancing Your Organization
This session will present an overview of the new APO standard, and summarize the range of industry practices and features that are state of the industry in institutional, municipal, medical, university, airport, private, and other parking programs nationally and internationally.
|December 14, 2016 at 2:00 PM EDT||Parking Enforcement for Frontline!
This class will look at the reason for enforcement in the scheme of parking management. You will explore the ethics of enforcement and the role of parking enforcement professionals.
Did you know we have an archive full of recorded IPI webinars ready for you?