Online Training

Taking an IPI online course is the easiest and best way to enter, advance, and excel in the rapidly-evolving parking profession. These self-paced courses are designed to accommodate the schedules and budgets of today's parking professionals. 

These courses also earn you training points towards your CAPP application minimum requirements or unlimited points on your CAPP Recertification in Program Type 5.

Available courses:

Each course allows learners to start, stop, exit, and return at their own convenience. A certificate is awarded for each course upon successful completion of all knowledge checks and quiz. To provide ample flexibility for busy work schedules, courses are available to you for six months from date of purchase.

Need assistance with attending an IPI Professional Development course? Download the William Voigt, CAPP Scholarship Fund.

iacet-ap-logoThe International Parking Institute (IPI) has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, the IPI has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Authorized Provider status, IPI is authorized to offer IACET CEUs for programs that qualify under the ANSI/IACET Standard.

Conflict Resolution

Conflicts are inevitable for anyone who deals with customers, colleagues, or teams. Understanding how personal communication and conflict styles can be tailored for more beneficial outcomes is key. Starting with a self-assessment, this course identifies stages of group development and sources of workplace conflict while offering useful techniques for successful communication with coworkers and customers.

Customer Service

What defines good customer service? It may sound simple, but it’s all about skills, including active listening, positively reframing customer words, understanding nonverbal behaviors, and specific communication techniques. This course is designed for frontline parking personnel and their managers, this one-hour course can revolutionize your organization’s customer interactions.

Foundations of Finance

Do you know how to develop a financial model and budget for operations and capital planning? Illustrate the fundamentals of bond financing, including the use of bonds to raise capital?  This course will equip you to speak the language of finance and understand how to manage your operations (and your bottom line) more effectively.

 

Introduction to Parking

What defines good customer service? It may sound simple, but it’s all about skills, including active listening, positively reframing customer words, understanding nonverbal behaviors, and specific communication techniques. This course is designed for frontline parking personnel and their managers, this one-hour course can revolutionize your organization’s customer interactions.

On-Street Parking Management

Managing the supply of on-street parking is one of the toughest challenges facing any municipality, and it underscores the critical need for a good parking regulations analyst. Success hinges on the identification and consideration of various stakeholders, a knowledge of on-street parking management techniques, and an understanding of the principles behind effective parking regulations.

Parking Enforcement

Designed for new and experienced parking enforcement officers and other interested parking professionals, this course addresses the myriad situations, duties, and technologies encountered on the job. It covers the basics every parking enforcement officer should know, including parking ordinances, regulations, violation adjudication, and stakeholder expectations. It also equips learners with valuable tools for conflict resolution–one of the key challenges of the parking profession.

Sustainability in Parking

Sustainability in Parking defines how the parking industry works with the triple bottom line of people, planet, and profit. The course includes decisions, actions, and impacts on parking design, facilities, and operations based on IPI’s Framework on Sustainability and the Green Garage Certification Program (now Park Smart). This course also offers 2 GBCI credits towards GBCI Credential Maintenance.

Technology Trends in Parking

For managers, facility operators, and many other parking professionals, staying abreast of current technological trends is critical to success. This course covers the latest software and solutions that are transforming parking operations around the globe, from revenue and access control technologies and electronic payment, to data collection/sharing and customer communications. Learn why technology is the most important trend in parking today.