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TOPIC: Case Studies

  • CUSTOMER SERVICE: The Disney Way Author and former Disney EVP Lee Cockerell talks about hiring, training, customer service, and parking—and why it all matters.

    By Kim Fernandez A COMMON REACTION IN ANY CONVERSATION ABOUT CUSTOMER SERVICE is to reference The Walt Disney Company, whose resorts, where no detail is left to chance, are known as the pinnacle of outstanding service. If you bring up customer service at Disney, though, they’re likely to mention Lee Read More »

  • Chautauqua National Park: How the City of Boulder managed parking demand in one of the country’s most popular historical landmarks.

    By Julianne Wilhelm FOR NEARLY A HALF CENTURY, the state of Colorado has been a leader in the stewardship of land, environment, and sustainability, striving to achieve cleaner air and water and improve public health for its residents. On any given crisp, cool day, you can see bikers, mountain climbers, Read More »

  • Keeping Cornell On the Move: A unique bus system offers comfort and convenience, earning loyalty from customers despite its long-distance rides

    By Bridgette Brady, CAPP AS WE KNOW, mobility solutions take on many forms: trains, planes, boats, automobiles, human and animal-propelled modes, and of course the bus—one of the most used forms of transport in the world. Buses are among the most important forms of urban and rural passenger transport around Read More »

  • Parking Under the Canals: An innovative garage offers plenty of parking in an unused space—under water.

    By Bas Symons and Dirk van Weelden IN THE 1970s, parking problems in the older neighborhoods of Amsterdam were so severe that cars were left on the sidewalks. People had to negotiate their way around them to get to the store or the tram stop, there was little opportunity for Read More »

  • Aesthetic Revolution: San Antonio’s new Tobin Center Garage serves many purposes with style

    THE NEW TOBIN CENTER FOR THE PERFORMING ARTS opened in 2014 and revolutionized the arts scene in downtown San Antonio, Texas, bringing an influx of people to an area of town that already had limited parking. As a result, just a short walk away from its namesake, the Tobin Center Read More »

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    Case Study: Putting the Pieces Together

    By Cali Yang A winning combination of features makes a transit-oriented development work. THE WALNUT CREEK TRANSIT VILLAGE IN WALNUT CREEK, CALIF., is an urban mixed-use development that includes studio apartments, retail, restaurants, and public plazas. This is one of the first of many new Transit Villages being planned by Read More »

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    THE GREEN STANDARD: Taking Stock in What You Have: A Case Study

    By Josh Naramore IN THREE YEARS LIVING IN MY HOUSE, I have passed through the kitchen countless times. The shades that hung above the kitchen windows never impressed me, but when I spontaneously removed them last weekend, I was taken aback by the change. I had more light and could Read More »

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    Bringing It All Together

    Creating a sense of community through parking. By Brittany Moore AS A POSITIVE PERSON WITH A MARKETING BACKGROUND, it was initially difficult to step into a role with parking. Sure, I enjoy a challenge, but the negative connotation surrounding parking weighed heavily. There was lit­tle public support, morale was low, Read More »

  • The Evolution of Urban Parking

    By Clement Gibson, CAPP, and Randy Jones Charlotte’s Park It! program has revolutionized parking in the city center. Charlotte’s Park It! Program has grown and changed with transportation trends to serve city residents and guests beautifully. Charlotte, N.C., is a captivating, colorful, and cosmopolitan city. Center city has three professional Read More »

  • A Green Year in Review

    Sustainable parking case studies that made 2017 greener. MEGAN LEINART, LEED AP BD+C 2017 has been another year for the books, and the parking, trans­portation, and mobility industry is no exception. We continue to see significant advancements in sustainability in parking design and construction, technologies, and management and operations. Experts Read More »

  • Case Study: But I fed the meter!

    How one busy municipality solved the challenge of short-term downtown parking without alienating anyone, with great success. PARKING AVAILABILITY in a vibrant downtown is something most people entirely misunderstand. The general feeling is that there is not enough parking when space is not available right in front of the destination, Read More »

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    Case Study: A Year in the Life

    Sustainable parking and mobility projects from 2018. By Megan Leinart, LEED AP BD+C Once again, 2018 provided a number of advancements in parking and mobility sustainable projects. We continue to see incredible success and progress in sustainable parking planning, design, construction, operations, and technology. People within and outside the parking Read More »

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    A New System for Abu Dhabi

    A New System for Abu Dhabi By Mohammed Al Muhairi and Tope Longe Managing the conflicting priorities of parking management. Parking pricing remains an important aspect of parking management. The need to set prices at a level that is effective for road space management and to redress the gap between parking Read More »

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    The Same, Only Different

    by Clement Gibson, CAPP, and Adam Isen, CAPP How two cities approach meter modernization in different ways to get similar great results. Motor sports may not be the only thing Charlotte, N.C., and Indianapolis, Ind., have in common. Meter modernization has been happening in Charlotte since 2006, while Indy hit the Read More »

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    ICE PARKING

    By Ryan J. Givens, CAPP The unusual parking challenges faced at Penn State (and the creative solutions that worked) when a new ice arena was constructed on campus.  What university wouldn’t love a brand-new ice arena for its hockey team? While it was certainly exciting (for all the right reasons) Read More »

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    Case Study: Maintenance Planning

    By John Burgan, MS, PE There was a time when parking structure maintenance was new and somewhat frightening to municipalities. While no longer new, it continues to strain medium-sized communities, where a high demand for infrastructure spending combined with small revenue streams pinches budgets. Today’s discussions turn to operations, technology, Read More »

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    Seattle-Tacoma International Airport Undergoes Major Restoration to Stop Leaking, Damage

    With parking for more than 13,800 vehicles on eight levels, the Sea-Tac Airport Parking Structure is critical to smooth daily operations at the Seattle-Tacoma International Airport –- the 13th busiest in the U.S. Constructed in phases between 1969 and 1999, the cast-in-place, waffle and post-tension (PT) slab/beam parking structure needed Read More »

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    Vertical Expansion of St. Augustine Center Parking Garage at Villanova University

    Before Villanova University could embark on a series of large capital projects to increase student housing and create a new performing arts center, the issue of parking needed to be addressed. The Performing Arts Center and an adjacent 1,300-space garage would be built on the site of the Pike Parking Read More »

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    Cupertino Garage: Demand-Control Ventilation System Pays for Itself with Energy Savings

    One of the greatest sources of energy consumption – and consequent operational costs – for an enclosed, commercial garage is the mechanical system that ventilates it. Ventilation can account for more than 30 percent of a property’s total, annual energy bill, consuming upwards of 400,000-kilowatt hours (kWh) per year. Some Read More »

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    Case Study: Transformative Restoration: From Eyesore to Talk of the Town in Lexington, Ky.

    The question of whether to demolish or repair the badly deteriorating, 40-year-old Helix Parking Structure, located between two government buildings in Lexington, Ky., ultimately led to a $4 million renovation project that incorporated significant structural and waterproofing repairs, lighting upgrades, signage enhancement, exterior revitalization, and numerous other sustainability features. Drivers Read More »

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    Case Study: City of Ann Arbor’s Library Lane Parking Garage: Beauty Meets Function

    The Library Lane underground parking structure was strategically conceived to help  revitalize downtown Ann Arbor’s midtown area while encouraging new private investment and creating a stronger connection between Main Street and the University of Michigan campus. The city of Ann Arbor Downtown Development Authority wanted 761 spaces to support new Read More »

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    Cornell University’s Forest Home Parking Garage Earns Green Garage Certification

    Among the first parking structures to earn Green Garage Certification in the United States, the Forest Home Garage, constructed in 2009, is a perfect example of how sustainable innovation can be achieved through retrofitting an existing facility. Located at the north end of the Cornell University campus in Ithaca, NY, the garage plays an important Read More »

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