Staff Directory

  • Shawn Conrad, CAE
    CEO

    Shawn Conrad, CAE
    CEO

  • Shawn Conrad, CAE
    CEO

    Fascinating tidbit: In college I majored in agricultural sciences with a desire to be an agricultural extension agent.

    Personal hero: Our 16th President, Abraham Lincoln

    On my bookshelf: David and Goliath, by Malcolm Gladwell; The Case for God, by Karen Armstrong; and How to Win Friends and Influence People, by Dale Carnegie

  • Rachel Yoka, CAPP, LEED AP
    Vice President, Program Development

    Rachel Yoka, CAPP, LEED AP
    Vice President, Program Development

  • Rachel Yoka, CAPP, LEED AP
    Vice President, Program Development

    Contact me for: Accredited Parking Organization (APO), Green Parking Council (GPC)/Green Building Certification Inc. (GBCI), outreach and presentation, technical publications, state and regional associations, Parking Technology Committee, ITS Task Force, Sustainability Committee, Consultants Committee.

    Personal hero: Jane Goodall, for her thoughtful and endearing manner and understanding of the connectivity of all habitats and creatures.

    On my bookshelf: A Walk in the Woods and In a Sunburned Country, by Bill Bryson. I haven’t hiked the trail, but the second inspired me to go to Australia, my all-time favorite travel experience to date.

  • Bonnie Watts, CEM
    Vice President, Sales

    Bonnie Watts, CEM
    Vice President, Sales

  • Bonnie Watts, CEM
    Vice President, Sales

    Contact me for: IPI Conference & Expo exhibiting and sponsorship opportunities; advertising in The Parking Professional, Industria del Estacionamiento, IPI’s website, IPInsider newsletter, The Parking Buyers Guide & Consultants Directory, and the IPI Conference & Expo Program Guide; and Young Professionals in Parking (YPIP) sponsorship opportunities.

    Fascinating tidbit: I am an interior decorator in an association professional’s body. And believe it or not, gardening (specifically landscaping) and fishing are actually relaxing to me.

    In my spare time: I’m always working on a DIY home improvement project, including laying tile, hanging wallpaper, remodeling bathrooms, etc. And yes, I can do most of it myself.

    I cheer for: The Ohio State Buckeyes and the Redskins (anyone but the Cowboys!), and my musical interest varies from country to R&B to easy listening to pop.

  • Michelle W. Jones, CMP
    Director, Convention & Meeting Services

    Michelle W. Jones, CMP
    Director, Convention & Meeting Services

  • Michelle W. Jones, CMP
    Director, Convention & Meeting Services

    Contact me for: IPI meetings.

    Fascinating tidbit: I am a self-proclaimed geek who had perfect attendance all four years of high school.

    Personal hero: My cousin Ciana. She’s 18, a college freshman, and has arthrogryposis, but doesn’t let her physical limitations get her down. She’s always smiling and singing. Taylor Swift is her favorite! (And she gets fussed at for being a speed demon in her motorized wheelchair!)

    Guilty pleasure: Champagne.

  • Kathleen Federici, M.Ed
    Director, Professional Development

    Kathleen Federici, M.Ed
    Director, Professional Development

  • Kathleen Federici, M.Ed
    Director, Professional Development

    Contact me for: elearning, webinars, CAPP, and instructor-led trainings.

    Fascinating tidbit: I am a Certified Master Composter.

    Guilty pleasure: Dark chocolate-covered pretzels and cookies.

    In my spare time: I tend to my vegetable gardens.

  • Kim Fernandez
    Director of Publications; Editor, The Parking Professional

    Kim Fernandez
    Director of Publications; Editor, The Parking Professional

  • Kim Fernandez
    Director of Publications; Editor, The Parking Professional

    Contact me for: The Parking Professional, The Parking Matters Blog, Industria del Estacionamiento, and other IPI publications.

    Fascinating tidbit: I have never received a parking citation.

    On my bookshelf: On Writing, by Stephen King; A Man Called Ove, by Fredrik Backman; and The Jesuit Guide to (Almost) Everything, by James Martin.

    I cheer for: The Ravens, anybody playing the Colts (it’s a Baltimore thing), and Darius Rucker.

  • Cindy Campbell
    Senior Training and Development Specialist

    Cindy Campbell
    Senior Training and Development Specialist

  • Cindy Campbell
    Senior Training and Development Specialist

    Contact me for: Onsite training and professional development programs.

    Fascinating tidbit: People watching in airports. It’s fascinating!

    In my spare time: I cherish every moment I get to spend with family and friends. They make this life a rich experience.

    I cheer for: The Dallas Mavericks

  • Helen Sullivan, APR, Fellow PRSA
    Communications Counsel

    Helen Sullivan, APR, Fellow PRSA
    Communications Counsel

  • Helen Sullivan, APR, Fellow PRSA
    Communications Counsel

    Contact me for: Media inquiries; breaking (parking) news; Parking Matters®; or parking safety-related issues or case-study worthy projects.

    In my spare time: I am on the board of the American Writers Museum – opening in Chicago in 2017 at 180 North Michigan Avenue - which will be the first museum in the U.S. dedicated to American writers.

  • Lauri Chudoba
    Professional Development Administrator

    Lauri Chudoba
    Professional Development Administrator

  • Lauri Chudoba
    Professional Development Administrator

    Contact me for: IPI professional development (CAPP Program, CAPP Points Classes, and Online Courses); IPI awards programs (Awards of Excellence, Parking Matters Marketing & Communications Awards, and Professional Recognition Program)

    Fascinating tidbit: I’m frequently told that my crafts/scrapbooking items are worthy of selling.

    In my spare time: Dave Matthews Band is my favorite musical group and I’ve seen them in concert more than 20 times. I cheer for the Pittsburgh Penguins and Steelers.

    Pride and joy: My daughter is my pride and joy. We also have four cats and three dogs that we couldn’t live without!

  • Faith Altman
    Financial Administrator

    Faith Altman
    Financial Administrator

  • Faith Altman
    Financial Administrator

    Contact me for: All things financial.

    On my bookshelf: Gift from the Sea, by Anne Morrow Lindbergh; The Secret Life of Bees, by Sue Monk Kidd; and Tuesdays with Morrie, by Mitch Albom.

    Guilty pleasure: Chocolate

    In my spare time: I enjoy shelling at the beach and working on crafts

  • Tina Altman
    Member & Event Services

    Tina Altman
    Member & Event Services

  • Tina Altman
    Member & Event Services

    Contact me for: Membership questions, account updates, and event registration.

    Fascinating tidbit: I am a beachaholic.

    Pride and joy: Without a doubt, my children!

  • Monica Arpino
    Special Projects Coordinator

    Monica Arpino
    Special Projects Coordinator

  • Monica Arpino
    Special Projects Coordinator

    Contact me for: IPInsider and special projects.

    Fascinating tidbit: I’ve shaken hands with two U.S. presidents.

    Guilty pleasure: Any romantic comedy movie ever.

    I cheer for: The Chicago Bears.

  • Stephanie Santoro

    Stephanie Santoro
    Program Marketing and Special Projects

    Stephanie Santoro
    Program Marketing and Special Projects

  • Stephanie Santoro
    Program Marketing and Special Projects

    Fascinating tidbit: I used to be obsessed with redesigning parking lots for "better flow" and aesthetics as a child. I also liked to draw floorplans and thought I'd become an architect when I grew up.

    Personal hero: John Brown

    In my spare time: I study psychology and restore my 1920s home.

  • Rita Pagan
    Sales & Exhibits Coordinator

    Rita Pagan
    Sales & Exhibits Coordinator

  • Rita Pagan
    Sales & Exhibits Coordinator

    On my bookshelf: Tons of James Patterson and anything by Nicholas Sparks; who doesn't love a good cry while reading?

    Guilty pleasure: 99% cocoa chocolate bars. They are really hard to find and I usually only buy them when I’m traveling internationally.

    In my spare time: I bake. A lot! It’s a complete stress reducer for me. I rarely show up anywhere without baked goods in hand.

  • Jean Miller
    Executive Assistant

    Jean Miller
    Executive Assistant

  • Jean Miller
    Executive Assistant

    Contact me for: General IPI inquiries.

    Fascinating tidbit: I won the Hula Hoop contest at an office Christmas party before I started working at IPI.

    I cheer for: The Washington Redskins (even when they’re not winning).

    Deserted Island Wish List: Music, food, and drinks.