Training Center

An organization is only as good as it’s employees.  In order for an organization to produce professional career-minded employees an investment has to be made.  What type of investment must an employer offer each individual employee to gain this?  An investment in training and education is a sure payoff.

Do your front-line employees understand the total scope of their job?  Are they empowered to make decisions and have vital input to specific changes that effect his or her job?  They are often goodwill ambassadors for their departments, yet they are the ones who hold the most “thankless” jobs. Their role and their understanding of their role is the vital key towards their development and their ability to provide excellent customer service. 

In developing a professional parking staff, investments have to be made. To invest properly, the employer must provide training as one of the needed tools to get the job done.

A truly developed parking services officer is a major asset to the organization.  This person will value the job and the role that he or she has in the organization.  This person will come to work on a daily basis, with enthusiasm and the positive attitude to give a full days work for a full days pay.  Most parking employees are not aware that the obstacles they face on a daily basis are the same or similar in every parking operation.  The sharing of information through training is our most valuable tool to develop our most valuable asset…our employees.

IPI has provided on-site training for more than 5,000 parking employees throughout North America.  Click on the title of each of these three (3) programs for a detailed description.

Customer Service
Increasing understanding of the importance of the role of front-line employees in fostering excellent customer service and influencing the perception the public holds of the parking profession.