Online Course: Introduction to Parking

Level:  Foundational/basic course

About the course:  Introduction to Parking is a perfect way to acquaint newly-hired parking professionals with the industry and its unique characteristics. This course offers a complete introduction to parking enforcement, on- and off-street parking, revenue control, safety and security, communications, and customer service, to build a foundation to guarantee success.   Students who complete all seven modules are presented with a 20-question assessment. Those who score 70 percent or better receive completion certificates.

In this course, learn how to:

• Recite and describe four types of communication.
• Recognize good customer service delivery through active listening techniques and appropriate body language.
• Explain various types of industry segments that use off-street parking
• Describe how technology affects the management of and revenue associated with various types of parking operations.
• Explain the history of on-street parking and how it compliments off-street parking.
• Describe the various roles and technologies used by the enforcement officer.
• Illustrate various safety and security measures within a parking facility.
Thinking of applying to become a CAPP? Successful completion of this course earns 3 points towards the professional development portion of the CAPP application requirements or 3 points on the CAPP Recertification Recordkeeping Form, Program Type 5.

Course Credits: 3 CAPP Points/.3 CEUs

Time to complete: About 3 hours (Self-paced: start, stop, exit, and return at any time. Course is available for six months from date of purchase.)

Cost: $135 U.S. for IPI members; $175 for non-members

Technical requirements:
Minimum System Operating Requirements
Flash Player 10 or later versions (, and one of the following browsers:
• Windows: Internet Explorer 6 and later, Firefox 1.x and later, Safari 3 and later, Google Chrome, Opera 9.5 and later
• Mac: Safari 3 and later, Firefox 1.x and later, Google Chrome
• Linux: Firefox 1.x and later

Please contact Lauri Chudoba at to register for any online learning course as we work to improve the customer online registration experience. Your improved online registration experience is coming soon.