Just Listen by Jeff Petry

The main parking line rings at my desk and I grab the calls when my co-worker, Heidi, is away. Our parking calls are the norm–where to purchase a parking permit, how to pay for a parking ticket, or inquiring whether a permit is available at an address in our residential permit program. Two of today’s phone calls, however, were cause for reflection and a reminder to just listen and enjoy every day:

  • Confused about jurisdictions: A resident called to complain about a vehicle stored on the street. We always lead with going to our website to report the stored vehicle to educate the public that this option is available any time and the information feeds directly into our officers’ smartphones to respond to the complaint. The resident was good with going online to fill out the information for stored vehicles. He had a second question, however, about a vehicle parked at the end of his cul de sac. My parking sensors immediately perked up, sensing that this may be a private road where the city does not have the authority to enforce the parking code. I checked the address in our geographic information system (GIS) database and sure enough, it was a private road; the development’s staff will have to address the issue.  Resident was not happy with this jurisdiction-shifting response but it was a private road. Since I was in the GIS database, I double checked the jurisdiction of the first complaint of a stored vehicle. Sure enough, the road segment was county managed and the city has no authority to enforce the parking code. Resident was not happy, again. The phone call concluded with a typical set of comments about government, jurisdictions, and overall confusion. This phone call has re-energized me to engage the county staff to see if an intergovernmental agreement can reached whereby the city can enforce storage/abandoned vehicle complaints on county property located within the City of Eugene’s boundaries in effort to better serve our community.
  • Survival Story: My second phone call was about 20 minutes long.  We enforce the storage on the street code on a complaint basis throughout the city. A woman had received our notice and needed to move her vehicle within 72 hours. She was upset that she was picked on because other vehicles on her street that don’t move were not issued the same warning. She asked why? Before I could respond, she began to elaborate: Her husband shot her in the head several years ago, she is trying to get by on disability, and her dog is being treated for cancer. Wow! After a big pause, I explained the program was complaint-based. She was satisfied with the response. I then noted that she was an inspiration and a survivor and I hoped she could enjoy the sunlight of this day. Listening to hear story and sharing my true admiration for her determination seemed to shift the conversation away from parking negativity to end on a truly positive note.

These two phone calls reaffirmed that parking can create a better community by removing confusion of government layers and that sometimes, it’s our job to just listen and provide positive affirmation of our individual community members.

One thought on “Just Listen by Jeff Petry

  1. Nice Blog Jeff! A great reminder of how we can make a small difference every day and the importance of active listening.

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